Unfiltered Story #141258

, , | Unfiltered | February 20, 2019

(My work is a seasonal place. We are open from March to October. This situation happens about a month and a half into our new season. The phone rings and the Lady asks for the manager right away so my coworker gives me the phone.)

Me: “Hello, how can I help you?”

Lady: “Are you the manager?”

Me: Yes Ma’am.

Lady: “So, my husband and I came last summer to get some treats, and we also got a water.”

Me: “Okay….”

Lady: “But we got charged for the water. I think we got charge a buck or a buck fifty! I can go to a restaurant and get free water AND a lemon, but you charged us.”

Me: “Well I am sorry that happened, we don’t charge water here, so I am a little shocked it that this happened.”

Lady: “Well, we just don’t know if we can ever go there again… I just want to know do you charge for water?”

Me: “No ma’am, we don’t charge for water unless you ask for bottle water.”

Lady: “Well, maybe I can convince my husband to go again.”

(We never sell water here, so I was curious to see if she even had the right store.)

Me: “Out of curiosity ma’am, where are we located?”

Lady: “(Names location of a different store than ours)”

Me: “Like I said Ma’am, we have never charged for water here.”

Lady: “I JUST TOLD YOU, YOU SOLD WATER TO US. I WAS GOING TO LET IT GO BUT NOW I WANT SOMETHING FOR IT. YOU MADE US PAY FOR SOMETHING THAT IS FREE EVERYWHERE ELSE. WHAT ARE YOU GOING TO DO FOR ME?”

Me: “Absolutely nothing. You called the wrong store. We weren’t the ones that sold you water.”

Lady: Uh….*Click*

Vanilla Just Doesn’t Cut It Anymore

, , , , | Right | February 14, 2019

(I work at an ice cream shop in a tourist town that’s busy even during the colder months. As such, we get a lot of people in, some not so bright. We have an extensive menu, and a lot of options, so as far as sundaes go there is a minimum of about 180 possible combinations, not including if a customer asks for multiple toppings. One day, I am training a new coworker, and I come across this one customer…)

Customer: “Can I get a sundae?”

Me: “Okay, would you like that small, medium, or large?”

Customer: “Um, small, I guess.”

Me: “And what toppings would you like on that, or did you just want a plain cup of vanilla ice cream?”

Customer: “I said a sundae.”

Me: “Yes, sir, I need to know what toppings you would like. We have a list of flavors on the menu right next to you.”

Customer: “You know, with the hot fudge and peanuts and whipped cream… You know what? Never mind! I’ll just get a medium cone of vanilla!”

(The customer stormed off and let his friend finish the rest of the order and pay. I’m still not sure how I was supposed to know all of that from just the word “sundae,” but I’m sure with enough experience I’ll learn how to read minds!)

Any Reasonableness Has Melted Away

, , , , , | Right | February 6, 2019

(It’s my last summer working at an ice cream store where I’ve been working for seven years now, and I’m working this closing shift with the other senior member of staff. This year we’ve had a troublesome customer, and every time she’s been in I’ve had to serve her, which has resulted in me witnessing a very personal fight between her and her boyfriend while trying to make her a banana split, as well as being hit on by said boyfriend. When she comes in on this particular shift, I decide that this is a good time for a bathroom break, as I know full well that my coworker can handle her. When I get back from the bathroom, she tells me all she made her was a small cone, which is unusual because usually, her orders are much more intricate. Maybe fifteen minutes later, we’re serving a large family when she comes back in. She’s holding her ice cream cone up in the air, and the look on her face is concerning. Of course, this time I get stuck with her.)

Me: “I’m sorry, I’m serving this group right now. I’ll be with you in a minute.”

Customer #2: “Oh, no, it’s fine. [Coworker] can finish helping us!”

Customer #1: “I need a refund for this ice cream.”

(It has been an incredibly hot summer. It’s around 9:00 pm now, but it’s still very hot outside. Her small ice cream has melted all down her arm.)

Me: “I can’t give you a refund for a cone you’ve partially eaten.”

Customer #1: “But it melted.”

Me: “Um…”

Customer #1: “And besides, it was disgusting. You shouldn’t serve this flavour to anyone. And especially not me, because I’m pregnant.”

Me: “You could have asked for a sample.”

Customer #1: “Well, I didn’t know you did that! I need a refund for this cone! I want to talk to your manager!”

Me: “I can’t give you a refund; my manager has gone home, but I can give you the card with our number and you can call tomorrow afternoon?”

(I gave her the card, and she left, still complaining about the flavour of the ice cream — which happens to be one of our most popular flavours. I texted my manager to warn him about what had happened, and he let me know that if she came in again or called to complain she’d be banned from the shop because of that and previous incidents. She never called, and we never saw her again. We weren’t very disappointed.)

Driving You Bananas

, , , | Right | November 24, 2018

(I work at a small ice cream parlor inside of a supermarket. We have two different flavors each day, and I have a twenty-inch sign right in front of me saying what two flavors we are selling on the given day.)

Sign: “Today: CHOCOLATE & BANANA.”

Customer: “Strawberry.”

Me: “Excuse me?”

Customer: “I want strawberry. Do you have it?”

Me: “Madam, the fruit section is–” *gives directions to the produce section*

Customer: “I want ice cream.”

Me: “Oh, okay. Which one would you like? Today we have chocolate and banana flavor.”

Customer: “Strawberry.”

Me: *starting to understand what she wanted earlier* “I’m sorry, we don’t have that flavor today. Would you like the chocolate or the banana one?”

Customer: “Ugh. But you don’t have strawberry.”

Me: “No, I’m sorry. I think we are going to have it again on [day].”

Customer: “But I want my ice cream.”

Me: “Okay… Well.. Would you like to try the banana one or the chocolate one?”

Customer: “Whatever.”

Me: “Excuse me?”

Customer: “Just whatever. Give me some ice cream.”

Me: “Umm… You have to choose, ma’am.”

Customer: “I don’t care.”

Me: “So… I guess I can recommend the banana one?”

Customer: “Then give me the banana one.”

Me: “Okay, and would you like big or small?”

Customer: “Banana.”

Me: “Yes, yes, but what size? Big or small?”

Customer: “Just give me a bit.”

Me: *screaming inside*

Give Them A Large For A Medium Or There Will Be A Larger Problem

, , , , | Right | November 11, 2018

(I work at an ice cream store owned by my grandfather. A customer comes in and asks for a medium bowl of ice cream. I portion the ice cream perfectly.)

Customer: “Oh, you need to give me a little more, please.”

(She speaks with a tone that clearly states, “I don’t trust you to give me the fair amount of product.”)

Me: “I can offer you a larger size of ice cream.”

Customer: *frowns at me* “No. I want the medium. But you need to give me more ice cream. Also I’d like the phone number for corporate.”

(A classic story of a customer expecting more for less and not respecting the way a business works. My grandfather gave her a refund for her ice cream and talked her out of complaining. I hope that rude woman starts going to [Popular Ice Cream Shop]. I’m sure they’d love to give her all the free extra product she wants.)

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