Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

A New Kind Of Identity Theft

, , , , , , , | Working | October 10, 2022

This is not word for word, since I don’t think I will be able to translate it properly that way, but I still tried.

I like being a little troll when I can, and those kiosks in shopping centers with overly pushy workers are usually a great way for me to do so. I usually only do this when they go overboard and get too pushy; I don’t mess with the decent ones since nobody likes their time wasted.

This kiosk was selling some sort of subscription for some makeup and body care products. As I went by, the lady almost jumped in front of me to get my attention, which worked. I couldn’t process what happened at first because she appeared in front of me so fast, and she took the time while I was processing to start her spiel about the products and subscription plan. I remember that when she finally took a breath, I told her that I was not really interested. She didn’t take it too well.

Customer: *With a slightly disgusted look* “Well, it would only benefit you!

And with that, she grabbed me by my arm and pulled me toward the kiosk to try and sign me up for this garbage. This is when I decided that she was a perfect candidate for one of the little plans I had been coming up with in the past month. Thankfully, she even started with the exact question I needed.

She finished looking for her papers and looked at me with a disgustingly sweet smile.

Customer: “All right, I will just need you to give me your name, email address, and phone number!

Me: “…what?”

Customer: “Ugh, your name?”

Me: “I don’t want to give it to you, though.”

Customer: “But I will need you to.”

Me: “I can’t; it’s mine.”

Customer: *Confused* “Uh…”

I started to look incredibly scared in a really fake way.

Me: “I… I can’t give it to you; it’s mine. If I do that, I will have no name! What will I do then?! I will have no identity!”

The lady started to look more worried. Her smile was gone, and she was trying to respond, but she only managed to act like a fish outside of water.

I took my chance, turned around, and started fast-walking away, only to be greeted by the sight of a mall security guard staring at the situation and trying his hardest not to laugh.

I had to book it out of there faster to not burst out laughing myself. At least I made someone’s day better other than mine with my tirade.

This Is What Phone Alarms Are For

, , , | Working | October 5, 2022

I’m in a one-to-one session with one of my youngest and most inexperienced employees. We’ve just covered the need for him to double-check his own work before he sends it out to the rest of the team to work on, as nobody in this office has extra time to check in detail the quality of the input he delivers, to correct it, etc. This follows a series of mistakes that have cost time, energy, and nerves to the rest of the team. The young employee has not been receptive to advice or instructions, either on pure work or on behavioral issues, and hasn’t flagged any issues before the deadline.

We have discussed the reasons why we cannot afford to spend too much time on the data he provides us and how we as a team need to be able to rely on him, both in terms of quality and deadlines. I’ve also highlighted what to do in case he doesn’t know how to perform a task, in which case we’ll help him without a doubt, but if he feels comfortable performing the task by himself without asking for support, we’ll depend on the result being correct.

Basically, I’ve explained to him that he’s a full-fledged employee, not a student or an intern, so I trust he’ll raise his hand proactively if a deadline is not reachable, if a task cannot be performed technically, or if he’s struggling, as this is what I’m here for as a supervisor, but I cannot hold his hand and ask him constantly if every task is progressing well.

Once all of this has been understood — as he assures me — and there’s some discussion between the two of us, I move on to the next topic on my list for the feedback I give him weekly on his performance.

Me: “You missed a recent team meeting via video call. Why did you miss it? Did you have another preorganized or more important meeting at the same time?”

Both of these explanations are fine with me if he gives notice in advance that he’ll skip the team meeting, as I’ve told him. His answer?

Employee: “Oh, no. I do apologize for missing the team meeting, but you know, when I’m so deeply focused on my work, I kind of forget everything around me. Could you please text me or get me when I have to join a meeting which I seem to have forgotten?”

Glad to see the point about being responsible, dependable, and independent and respecting other people having other priorities besides managing him like a child was understood…

Learn Patience You Must, Or Get Shot You Might

, , , , | Right | March 4, 2021

I am waiting in line to go into the Hungarian Parliament tour. For these tours, you get a ticket with a time frame to come back for and you then wait in a line to be brought through security. It takes a while because it is still an active government building.

The guy behind me speaks up.

Guy: “Man, this is taking so long.”

He goes on like this for a bit, and I turn around to see his wife basically ignoring him whining. 

Guy: “I’m just going to go.”

The man then walked quickly to the front of the line and jumped over the turnstile. Four Hungarian soldiers — who honestly were probably bored to death and never get to do anything — immediately started pointing weapons and yelling in Hungarian and English. Suddenly Mr. Bigshot looked terrified and started apologizing. His wife walked over, looking irritated as h***, but unfortunately, the rest of my group was called and I didn’t get to see the rest play out.

“Respectfully Disagreeing” Never Felt So Good

, , , , | Right | December 11, 2020

I work at the call centre of a popular low-fare airline. My colleague is chatting with a customer.

Passenger: “My reservation number is [number]. I’m trying to change my travel date as I need to be there early and my flight time was changed.”

Coworker: “Your schedule change was only fifteen minutes.”

Passenger: “Can I change my flight for another date? Say December seventeenth?”

Coworker: “Not in this reservation.”

The proposed date is too far in advance; we don’t have scheduled flights for December at that time.

Passenger: “What can I do about this change?”

Coworker: “The fifteen minutes, you mean?”

Passenger: “Will I be able to cancel the ticket for a refund? Yes, I would like to change or cancel this reservation.”

Coworker: “[Company] is a non-refundable airline, I am afraid.”

Passenger: “Yes, I understand, but there is a change in the flight times. I would like to request a date change, as there is a delay from the airline side.”

Coworker: “Only fifteen minutes. Unfortunately, as it’s less than an hour, the only thing you can do is accept it.”

Passenger: “As mentioned earlier, I would like to change the date, as the delay is from the airline side.”

Coworker: “You can change the flight on the website under ‘Manage My Booking’ and select the ‘Change Flight’ option. After clicking on the link, select the service you require, and log in with option 1, 2, or 3.”

Passenger: “Yes, but I should not be charged as it’s a delay from the airline side.”

Coworker: “Let me respectfully disagree with you; as the schedule change is only fifteen minutes, you are not entitled to any compensation.”

Passenger: “I should say, this is very poor service from your airline!”

Coworker: “Is there anything else I can help you with today?”

Passenger: “My issue is not solved.”

Coworker: “You have all the information you need, [Passenger].”

Passenger: “What other help do you want to give me?”

Coworker: “Whatever further information you need regarding your flight change.”

Passenger: “I request a solution to the problem.”

Coworker: “If these fifteen minutes are that a huge problem, unfortunately, you’ll need to change your own flight.”

Their Geography Knowledge Is Up In The Air

, , , | Right | December 7, 2020

I work at the call center of a popular European airline. It is well-known that we have cheap prices and that our tickets are non-refundable. My colleague is chatting with a passenger.

Coworker: “If you cannot use your flight, you have many options, such as changing the flight or the name. However, we have no cancellation policy.”

Passenger: “Not even for ignorant, stupid Americans who clearly don’t know their geography?”