“Respectfully Disagreeing” Never Felt So Good

, , , , | Right | December 11, 2020

I work at the call centre of a popular low-fare airline. My colleague is chatting with a customer.

Passenger: “My reservation number is [number]. I’m trying to change my travel date as I need to be there early and my flight time was changed.”

Coworker: “Your schedule change was only fifteen minutes.”

Passenger: “Can I change my flight for another date? Say December seventeenth?”

Coworker: “Not in this reservation.”

The proposed date is too far in advance; we don’t have scheduled flights for December at that time.

Passenger: “What can I do about this change?”

Coworker: “The fifteen minutes, you mean?”

Passenger: “Will I be able to cancel the ticket for a refund? Yes, I would like to change or cancel this reservation.”

Coworker: “[Company] is a non-refundable airline, I am afraid.”

Passenger: “Yes, I understand, but there is a change in the flight times. I would like to request a date change, as there is a delay from the airline side.”

Coworker: “Only fifteen minutes. Unfortunately, as it’s less than an hour, the only thing you can do is accept it.”

Passenger: “As mentioned earlier, I would like to change the date, as the delay is from the airline side.”

Coworker: “You can change the flight on the website under ‘Manage My Booking’ and select the ‘Change Flight’ option. After clicking on the link, select the service you require, and log in with option 1, 2, or 3.”

Passenger: “Yes, but I should not be charged as it’s a delay from the airline side.”

Coworker: “Let me respectfully disagree with you; as the schedule change is only fifteen minutes, you are not entitled to any compensation.”

Passenger: “I should say, this is very poor service from your airline!”

Coworker: “Is there anything else I can help you with today?”

Passenger: “My issue is not solved.”

Coworker: “You have all the information you need, [Passenger].”

Passenger: “What other help do you want to give me?”

Coworker: “Whatever further information you need regarding your flight change.”

Passenger: “I request a solution to the problem.”

Coworker: “If these fifteen minutes are that a huge problem, unfortunately, you’ll need to change your own flight.”

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Their Geography Knowledge Is Up In The Air

, , , | Right | December 7, 2020

I work at the call center of a popular European airline. It is well-known that we have cheap prices and that our tickets are non-refundable. My colleague is chatting with a passenger.

Coworker: “If you cannot use your flight, you have many options, such as changing the flight or the name. However, we have no cancellation policy.”

Passenger: “Not even for ignorant, stupid Americans who clearly don’t know their geography?”

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Water You Waiting For? Help!

, , , , | Working | August 26, 2020

I go to a big grocery store before work to buy some food for the day. They have these self-checkout registers and I almost always go there since it is a lot faster with my five items than to stand behind someone with a full cart.

One morning, all four self-checkouts are full and I am next in line. The guy at the nearest register has a six-pack of water, which you can only scan if you find the barcode on one of the bottles and type in six for the quantity or scan the bottle six times in a row. The guy doesn’t really know what to do so he tells the worker — who is there to help — that he’ll need help with the water.

Guy: “Good morning. I think I’ll need some help with the wat—”

The worker interrupts.

Worker: “Everything is in the computer.”

We just stare at the worker, as we do not really understand if she is hard of hearing or is just having a bad day. Around twenty seconds later, as the guy almost finishes scanning all his items:

Guy: “Erm… I would really need some help with the water.”

The worker stares at him and then, after ten seconds or so, she goes to help someone else at another register. Again, ten or twenty seconds pass and the guy only has the water left to scan, and he is looking at the worker, who is helping someone, so I step forward and try to help.

Me: “Don’t worry; it’s not that hard. You just need to scan one bottle and—”

I’m grabbing the scanner and trying to show him when the worker comes.

Worker: *Shouting at me* “Will you step back so I can help him?”

I step back and look at her, so surprised.

The guy even waits for me and wants to thank me for wanting to help him, but as he approaches me, I can only say.

Me: “I think that worker needs therapy.”

He just laughed and agreed and we went on with our day, though I seriously wanted to go back in the afternoon and complain about that worker, and I still regret that I didn’t do it.

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Double Slice

, , | Right | July 29, 2020

The not-so-right customer in this case is me. I live with my boyfriend. We order a pizza but realise we have to go to a nearby store to pick up something before closing time. We just arrive back at our house when we notice the delivery guy waiting for us.

Me: “Oh, look, here’s our pizza.”

Delivery Guy: “That’ll be [amount].”

We pay and head back to our flat when my boyfriend suddenly stops and casts a weird look at me.

Boyfriend: “I thought we ordered their special offer; that costs only [smaller amount]. How come we had to pay this much?”

I check the box and sure enough, it’s a totally different order than what we ordered. The address on the box is right; the name, however, is not. We stand there, bewildered, when our neighbour comes out of the building.

Neighbour: “Is that my pizza? Because I just ordered one from [Pizza Place] and I figured it must have arrived, but they forgot to call me. What happened?”

Me: “Well…”

It turned out he had ordered at the same time and from the same restaurant as us. I had to call the place and explain the situation. I think I heard them laughing in the background.

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She’s Editing What She Hears Into What She Wants To Hear

, , , , | Related | June 22, 2020

I need to do a small skit with my two younger brothers for a youth group we’re in, and I am explaining to my mother how it will work out.

Me: “We need to take two videos, and then later, someone in the youth group will combine them.”

Mum: “Why don’t you combine them? You did that for French class, didn’t you?”

Me: “Yes, but that was putting together five separate videos that didn’t need to look natural at all. It wasn’t like this, where it needs to look natural.”

Mum: “But it should be just fine; that’s exactly the same thing.”

Me: “No, it’s not. It is not the same thing at all.”

Mum: “I think you should do it anyway; maybe it’ll be better than the other person who’ll do it.”

I’m still in high school and the other person actually does video editing for a career.

Me: “MUM. I DO NOT HAVE THE CAPABILITY TO DO THIS. I CANNOT.”

Mum: “Okay, you can try it later. Thanks for agreeing to do it!”

Me: “…”

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