I work in IT. Some are surprised that I tended to shun cell phones for most of my career (I didn’t get one until about 2013), but a BIG part of the reason was that I knew that, working in IT, if I had one, my employer would expect me to be on call basically twenty-four-seven with no additional pay or anything. There was (still is) a social expectation that you answer your phone (or at least reply via text) no matter where you are or what you’re doing. Out on a nice date? Too bad, boss is calling. Dinner with the spouse? Too bad; the boss is calling. Driving your kids to some important medical thing? Too bad; the boss is calling. If/when you aren’t quick on answering calls or messages, it’s always a talking-to the next day at the office (despite the fact that 99% of your job can be done remotely, but that’s another topic).
It has always been this way for IT staff, and it won’t ever change.
Early in my career — around 2005-ish — I worked at an SMB (Small to medium business) of around fifty people. I did helpdesk and network admin, working for an “IT Manager” who had no real technical skills to speak of — didn’t understand IP addresses, how or why different versions of MS Office have slight variations in the user interface, how flexLM floating license checkouts work, etc.) — BUT was good with [Business Intelligence Application] so they were the IT manager and I was the flunky. This person spent about 80% of their time micromanaging my time and making sure I wasn’t idle for so much as five minutes of my day.
At one point, a person in another department who was working late had some trivial nonsense problem with Microsoft Excel that absolutely 100% could have waited until the next morning to resolve. He was annoyed that the IT Manager was beyond clueless to solve his issue at 7:45 pm and the regular helpdesk/networkadmin guy didn’t have a cell phone he could call for off-hours support, so he complained. He complained the next morning by storming into the IT office and berating [IT Manager] and me about how unacceptable the situation was, and then he sent a five-page follow-up email CC’ed to half the company (including the entire executive staff) about how intolerable it was that his dumb pivot table crap didn’t get resolved in the late evening.
A couple of days later, I got pulled into a meeting with [IT Manager] and the Human Resources lady. Reading the room, it felt like I was about to get fired or something (not for nothing but I was quite good at my job, and when I eventually quit a couple of years after all this, it took them over a year to find a replacement), but it was far worse. They wanted me to get a cell phone. I politely declined, which they were prepared for as they told me the company would pay for me to get a phone. I asked if I was going to get any kind of salary increase if I was going to be expected to actually answer it — my original employment agreement didn’t include any on-call stipulations — and was told there wasn’t any money in the budget for that. (That was a blatant lie; the CEO sent us the quarterly earnings every quarter.)
So, I said that I’d take a company-issued cell phone, and I’d even answer it after hours without demanding more pay, on ONE condition. I got to pick the phone and the carrier. They were delighted, agreed in writing, and were almost giddy as I got up and left the room.
I found a Motorola Razr (at the time, a new and very expensive phone) from a Japanese phone company. It had the right kind of compatibility to work on the North American cell phone network, but it retained a Japanese phone number and had an international roaming plan. I went out of my way to find the worst possible plan. Calling the phone would have incurred TWO-WAY international long-distance calling, plus the per-minute international roaming fees and all that, and based on some quick math, it would have cost them over $5 per minute in total to call me.
A day or two after the meeting with my boss and the HR lady, I requested the follow-up and presented the phone and plan I had picked out. It was clear from the body language that they couldn’t tell if I was kidding or not. The HR lady finally realized I was dead serious, and she asked why I picked something so expensive. I said with complete honesty:
Me: “I find it almost offensive that you want me to be theoretically on-call for an unlimited amount of time outside of the office, potentially disrupting literally everything I do outside of work hours, but weren’t willing to offer me even one penny in compensation. Well, if someone wants to call me for support after hours, somebody somewhere is going to pay for that call, one way or another.”
They thanked me and said they’d get back to me about it later. The topic of me getting a company cell phone was never brought up again.