Hotel Californication

| USA | Romantic | February 15, 2017

(Our hotel has a strict rule about protecting our guests’ privacy. We do not give room numbers unless they say it’s ok. A young woman of about 21 comes in. She’s wearing ripped up old stained tank top with no underwear, and she’s pale, shaking, and thin. Another woman, her friend, looks more normal and stands behind her.)

Woman: “Hello, is [Name] here?”

Me: “He is.”

Woman: “Great, which room number is he?”

Me: “We are not allowed to give out his room number.”

Woman: “But I’m his girlfriend!”

Me: “Even if you were his mother I could not.”

(Round and round we go, with the woman piping, “But I’m his girlfriend!” every time as if that would magically get her his room number. Her friend behind her starts giggling, and then becomes bored and tries to pull her away.)

Friend: “C’mon, let’s just go. They can’t give his number. We’ll find another way.”

(The young woman continues insisting I give his room number, and I keep saying no. Finally, she looks at me with a complete psychotic look in her eye, and says:)

Woman: “He’s in there with another woman, isn’t he? Isn’t he?!”

(She made her hand into a claw and tried to attack me. Security and her friend helped pull her out, yelling incoherently. I never saw her again. I reported it to my manager and he told me later that he told the guest that his girlfriend has tried to see him. He said, “What girlfriend?” and told us that he’d broken up with someone earlier that day and thanked us for protecting his privacy!)

Confusing With A Side Of Confusion

| Grand Rapids, MI, USA | Right | February 14, 2017

(I’m manning the phones, taking room service orders. It’s after midnight and, as usual, many of our guests have over-indulged. I take a call from a lady who orders a toasted bagel with cream cheese. It’s a $4 item.)

Me: “That’s one toasted bagel. Would you like anything else?”

Guest: “Yes, I’d like a second bagel with that order.”

Me: “Okay, so two bagels. Will that be all for you?”

Guest: “Well, I want a second bagel, but I don’t want it to be a double order. Just put an extra bagel with the first bagel.”

Me: “Okay, then we would charge you for two bagels.”

Guest: “No, I’m not ordering two bagels. I’m ordering a toasted bagel with cream cheese. I don’t want a double order of bagels. Just put another plain bagel alongside my toasted bagel.”

Me: “I’ll see what I can do.”

(I submit the order to the kitchen as a toasted bagel for $4, and a second bagel with no cream cheese for $2. The kitchen advises that each bagel is $4 and the cream cheese is included at no charge, so that’s how the order is delivered. We never hear back from the guest, so she apparently accepts the order. When I relate this request to my associates, they are quite amused and expand the concept to their own liking:)

Coworker #1: “Please give me a beer, and a beer on the side. But I’m only ordering one beer.”

Coworker #2: “Yes, I’d like a hamburger, with a side of hamburger.”

(We’re still puzzled what the lady’s thought process might have been, but it was clearly alcohol induced.)

Welcome To The Hotel Cali-Pornia

| Latham, NY, USA | Right | February 9, 2017

(It is about 4 am on my second 12-hour overnight shift by myself. Keeping an eye on the cameras I notice a young man standing outside his room in nothing but his boxers. I walk over to him.)

Me: “Sir, is everything all right?”

Guest: “Yeah, just locked out of my room.”

Me: “All right, can I have your name?”

Guest: “It’s [Guest].”

Me: “Okay, I’ll be right back.”

(I go to the front desk and make a new room key, then return to the guest.)

Me: “There you go!”

Guest: “Thanks.”

Me: “Have a good night, and next time you get locked out, try to be clothed.”

Front Desk: Your Personal Venting Service

| Singapore | Right | February 7, 2017

(I am a supervisor in the Housekeeping Department. One day, I get a call from the front desk about a guest.)

Front Desk: “[My Name], guest in room [number] called to say that there is a problem with his room.”

(She goes on to describe the issue, which is a legitimate reason for the guest being upset.)

Front Desk: “You’d better go over to see him now. He sounds very, very angry. Spent half an hour screaming at me.”

Me: “Okay, no problem. I’ll go see him now.”

(I head over to the guest’s room, ring the bell. and wait for him to answer. He comes to the door, opens it, and sees me standing there.)

Me: “Good afternoon, sir. I am [My Name] from the Housekeeping Department. I understand that you have a problem with your room. How may I resolve it for you?”

Guest: “That was quick. Well, I just yelled at the girl at the front desk for half an hour. Now I’m not upset anymore. I don’t need anything now. Thanks for coming by.”

(He closed the door and left me wondering what just happened. Unfortunately, it is usually my poor colleagues at the front desk who bear the brunt of a guest’s anger over any issue, including those not related to their own department. It would be good if people can remember that some issues are out of the front desk/reception staff’s control and not take out their frustrations on them.)

Paying The Price For Smugness

| USA | Right | February 3, 2017

(At our hotel, we have a little convenience store that people can choose snacks and bring them up to the counter to buy. We have a price list, but I’ve mostly memorized the prices.)

Customer: “I’d like this ice cream, please.”

Me: “OK, $3.”

Customer: “Are you sure? That’s a little much. Look in the price book, please.”

Me: “Okay…”

(Even though I have a line behind her and phone ringing, I check the prices while she stands there smug.)

Me: “Oh, sorry, it’s actually $4.50.”

Customer: “I’d like the $3.”

(I made her pay $4.50. She screamed obscenities, but too bad!)

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