Guest: “Hi there. I would like to check out.”
Me: “I can do that for you. Did you enjoy your stay?”
Guest: “Yes, I love Colorado!”
Me: “I’m happy to hear that; I hope you come back soon.”
Guest: “Oh, I will! Here is my room key and what I couldn’t finish.” *smiles*
(He hands me his key, I feel a small bag under it.)
Guest: “Have a green Christmas!”
(I didn’t even need to look to see what it was. Only in Colorado will you get a check out with pot at four am.)
Our car broke down the night before we were travelling across southern Norway. Due to the stress from a broken car, getting a rental, packing and managing the cats, I (him) elegantly stepped in as the not-always-right when my better half (her) left open the confirmation e-mail from the hotel which stated “Check-in 3 pm.”
Clerk; Welcome to [hotel]. How can I help?
Me: Hi! I’m [me]. We have a reservation on [my better half].
Clerk: Ah, yes!
Me: I happened to see the confirmation with check in from 3pm. We haven’t left home yet since our car broke down, and we just picked up a rental, so we haven’t left yet and won’t be with you so early.
Clerk: Oh, no, that’s not it. Check in is not available before 3pm, not that you have to be here by then.
Me: ..ehm.. *facepalm* Of course! Sorry, and thank you so much!
Guest: “Oh, look at you, poor thing stuck on here Christmas Day.”
Me: “Oh, it’s not so bad. I’ll be finished by three pm so I can still have Christmas dinner.”
Guest: “Now that’s just terrible! How could they do that to their staff!?”
Me: “Well, not having me would certainly make checking in a lot harder now wouldn’t it?”
(She looks at me and her eyes widen.)
Guest: *head down* “I didn’t think of that.”