Transitioning To A New Wardrobe

, , , | Hopeless | October 10, 2017

(At my hotel, we occasionally have guests that stay with us for very long stretches of time, usually because of some issue with their homes. One such couple has at this point been staying with us for a few months, and has gotten to know the front desk staff very well. While they are staying with us, a member of our front desk staff officially comes out as transgender, identifying as female, and changes her name to suit. This couple is a bit caught off guard by it, but are very accepting, just like the staff is. One day, when my coworker is off, about a week after her transition, the couple comes up to me at the desk.)

Guest: “Um, hey, [My Name]. I wanted to ask you something.”

Me: “Sure. What’s up?”

Guest: “I don’t want to be presumptuous or offend her or anything, but do you think it would be okay for us to buy [Coworker] some clothes?”

(The guest’s wife and I both look a bit confused.)

Me: “Um… I would ask her that first, but why?”

Guest: “I’ve just noticed that she wears the same thing all the time, and I thought maybe she doesn’t have much to wear.”

(At this point, the penny drops, and the guest’s wife and I both start laughing.)

Guest: “What? What’s funny?”

Guest’s Wife: “You dip! That’s her uniform! All of the girls wear that! Haven’t you noticed [Coworker #2] and [Coworker #3] wear the same thing all the time too?”

Guest: “Well, [My Name] doesn’t wear it!”

Guest’s Wife: “Because she’s the manager!”

(We all had a good laugh about it, and they went on their way, but I thought it was super sweet that he’d offer to support someone like that through their transition, even if his concern was misplaced!)

How To Make Them Bear-able

, , , , , | Right | October 8, 2017

(I work in a resort known for its ski location. Because of this, we get a lot of people from different provinces and countries. There is quite a difference in altitude where I work, so a lot of younger guests, who go out for drinks at our pub, end up getting a lot more drunk than they probably meant to. Until you’re accustomed to it, altitude combined with drinking the same amount you could 5000 meters below where we are can be a deadly mix. There have been a few times where we’ve had to remove people from the hotel due to disturbing other guests, refusing to quiet down, and insulting and swearing at our front desk agents or security. We do have an RCMP station not far from us, but if we can get the party to cooperate with us, we prefer not to call them, since it is still a bit of a drive for them. One night, I’m working the night audit shift. I know there have been a few noise complaints on one room, and that they have been giving our overnight security a hard time. So, unsurprisingly, they end up in our front lobby, and security asks me to call the RCMP. We’ve worked together a while, and the security officer knows I have a pretty good method of turning off the situation without actually having to get the cops involved, which is why he didn’t call them himself. I pick up the phone and pretend to dial a number. Because of the desk design, guests can’t see that I’m not actually dialing anything.)

Guest: *angry* “You’re actually calling the cops? I’m not doing anything wrong! This is a resort! I’m allowed to have fun here!

(And so begins the rant of how he’s on vacation, and it’s against his rights to kick him out just for having a few drinks, plus some name calling.)

Me: *as straight faced as I can* “Actually, I’m not calling the cops; we’re not in a jurisdiction, so we have to deal with our own problems.”

Guest: *a little concerned* “Who are you calling?”

Me: “Our bear people.”

(We have about 300 grizzly bears that live in the surrounding area, something we are proud about and advertise. “Bear people” is our nickname for the rangers who specialize in conditioning the bears to avoid hikers, campers, etc.)

Guest: “Why? What do they do?”

Me: “They keep track of all our bears. I just want to make sure none of the regulars who frequent this particular area are around. We had to remove guests from the hotel in the past, you see, and well…”

(The guest clearly understands what I’m getting at, goes white as a sheet, and turns to security.)

Guest: “I’d like to go back to my room, please. I won’t make any more noise.”

Security: “All right, but if we get one more noise complaint, you’ll have to trust your luck with the bears.”

(The guest nodded and followed security back up. I’m still waiting on the day that my luck will run out and a guest will actually remember our interaction, or, if they do, complain about it.)

Arguing Over Some Military Thinking

, , , , , | Friendly | October 3, 2017

(I sign up for a tour group that, in this story, is in Wales to tour Llanfairpwllgwyngyll, a town famous for its long name. This tour group takes you around Europe for the summer. In order to join, you have to have something on you that says where you’re from. To do that, I carry around a backpack with an American flag on it. Most in the group are amazing and I still keep in touch with them, but there are two in the group who are downright rude to me. One is a boy who wears a British flag jacket, and the other is a girl who wears a French flag necklace. We stop at one of the restaurants to take a break from walking, and we get on the conversation about healthcare.)

Me: “Well, my country has pretty okay hospitals and all that, just a bad plan. I wish we could put more money into the budget, but most of the money has to go to the military.”

British Guy: “Wait, why? So you could take more for your empire?”

Me: “What? No, we do it to protect other countries.”

French Woman: “Yeah, sure, you guys say that, and then you always get involved in other’s affairs. Why don’t you just keep your nose out of other people’s business?”

(It’s at this point that somebody else in the group, a Jewish man wearing an Israeli flag pin on his shirt, speaks up.)

Israeli Man: “Probably because the last few times they tried to ignore Europe, two world wars happened.”

(That shut the two of them up, though of course they didn’t stay that way. But whenever they tried to insult me, the Israeli and a few others would speak up, until the two finally left me alone. Don’t worry; other than them, the people in those countries were very nice and polite. I had a blast in Europe!)

Stripped The Request Down To The Basics

, , , , | Right | September 29, 2017

(During the Winter World Championships, I work at a hotel as a night porter. Because of the championships, quite a few guests come to the hotel drunk as they’ve been partying. It’s about 1:15 am, and two drunk guests in a company arrive. I open the door for them.)

Guest #1: “Hey, do you know where [Manager] is?”

Me: “Uh, she’s sleeping.”

Guest #1: “Where is she sleeping?”

Me: “In a bed?”

Guest #1: “No, in what room is she sleeping?”

Me: “Um, she’s not working now. I’m having the night shift right now. Do you want the key to your room?”

(They do, and I give them the key.)

Guest #1: “And can you send [Manager] up to our room?”

Me: “Why? Is there something wrong? Has something happened?”

Guest #1: “No, we just—”

Guest #2: “Hey, do you live here?”

Me: “No, I live in [Neighbouring Town].”

Guest #2: “Where in [Neighbouring Town] do you live? Do you know of any strip clubs over there or here in town?”

(I look at him for a moment, not sure if he’s joking or not.)

Me: “Uh, I don’t visit them, so I wouldn’t know.”

Guest #2: “Can you look it up for us?”

Me: “Uh—”

Guests #2: “Oh, and I’d like to buy a bag of [Cheese Snacks].”

(I ring him up, and the transaction goes smoothly.)

Guest #1: “Oh, and if you meet [Manager], can you ask her if she knows of any strip clubs around here?”

Me: “I don’t think she’ll know much more about those than I do. But I guess I can ask her…”

Guest #1: “See that you do.”

(Both guests left for their room, leaving me to debate if I should, in fact, look up any nearby strip clubs, and if that was why they wanted to speak to my boss.)

The Naked Truth

, , | Right | September 28, 2017

(I am doing security checks on each floor, when I see a man in only his thin underwear standing very close to someone’s door, knocking.)

Me: “Um, sir? You have to put some clothes on. You can’t go in the halls naked.”

Guest: “I’m not naked. Uh… I was checking on my kids, and I’ve locked myself out of my room. I’m trying to knock quietly, so my wife will unlock the door, but I won’t wake my kids.”

(At this point, I think he’s drunk, and my tone gets steely.)

Me: “Sir, I’m going to check if you’re telling the truth. I’ll be right back.”

(I checked on the computer, and then went back, but he was gone. Hoping he wasn’t running around without any clothes on, I looked for him, but saw no sign of him. The next morning, I saw him with some children and his wife at breakfast, and figured that he was telling the truth. He caught my eye, blushed, and looked away. Is it so hard to put on a robe on these days?)

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