Unfiltered Story #127464

, , | Unfiltered | November 16, 2018

I work the front desk at an exterior corridor hotel. I received the following telephone call

Me: “Thank you for calling [hotel], this is [name] speaking how may I help you?”

Guest: “Hi, my husband and I booked a room at your hotel and I would like to request you put us on the ground floor since we have difficulty walking up steps”

Me: “Sure thing, I would be happy to make that change for you. However we do have an elevator so that you would not need to hike up the steps”

Guest: “Oh. But your rooms are on the outside, right?

Me: “Yes ma’am that is correct”

Guest: “Then how could I take the elevator up to my room?”

Me:” ..I’m sorry?”

Guest: “If the rooms are outside,then how would I get to my room from the elevator?”

Me: “The elevator takes you up to the walkways on the 2nd and 3rd floors”

Guest: *intelligible grunt as if she does not understand*

Me: “The elevator is outside, just like the rooms, and it will take you up to the walkways”

Guest: “The elevator is outside? Oh! What a great idea! I’ve never heard of that before! Okay thank you!” *hangs up*

Me: “….”

Pulling A Queen From Your A**

, , , , | Right | November 15, 2018

(I work nights at a hotel and am pretty used to the random types of people we get. This night I am sitting in the back office behind the lobby counter. We have an arcade right next to the lobby.)

Coworker: “There’s a couple of hookers with two guys, and they want to play pool.”

(I go to the side of the counter and look at the window’s reflection to see four people hanging out around the pool table. One of the girls is digging through her purse for change and the other looks like she is picking a wedgie when…)

Wedgie Girl: “I found a 20-dollar Canadian bill in my butthole!”

(I laughed so hard I had to go into the back and wipe the tears from my eyes.)

Moaning To Wake The Dead

, , , | Right | November 11, 2018

(We’re on a ghost tour at a very well-known haunted hotel in east Texas. Most of us are enjoying the stories that our guide is sharing with us, except for one idiot who keeps being a disruption by criticizing the stories and complaining to her friend, who has looked more annoyed with her than the rest of us. So far, the guide has ignored her and has done a great job of giving us a tour. Then we get to a particularly well-known room.)

Guide: “Most people know this room for a famous director who came through the town on his way to direct a nearby movie. He swore woke up in the middle of the night and saw someone not only sitting in the rocking chair at the end of his bed, but saw the person moving the chair. When he got up, the chair continued to rock, even though the person was no longer there.”

Rude Woman: “Could have been air. Oh, my God.”

Guide: “The director was so upset, he left the same night. He refused to come back for his stuff, he was so distraught, so he had someone else pick it up for him.”

Rude Woman: “Bet he was dreaming it.” *goes off into a small tangent to her friend, who tells her to be quiet*

Guide: “People still hear voices in here when no one is booked in this room. The toilets flush on their own and people even have complained of being touched or having the sheets pulled off their bed at random. There’s one particular ghost that likes to pinch. He’s been known to seek out women with long hair.”

Rude Woman: “Oh, my God, stupid people around here.”

(The guide starts to guide us out of the room, leaving the rude woman alone to complain to her friend. All of a sudden, she screams and jumps forward. No one was behind her at the time, and there was no furniture she could have leaned against for her to say:)

Rude Woman: “Someone just grabbed my butt! I swear, someone grabbed me!” *hurries out of the room* “This is not funny! I’m done with this stupid tour.”

Guide: “Could have been air.”

(All of us laughed and continued the tour without the rude woman. It was much better after that.)

Had To Credit Her For Trying

, , | Right | November 11, 2018

(A young man and his girlfriend check in to our hotel with the man’s credit card. They stay a few days, and when it’s time for them to check out, the girlfriend comes up to the desk with an air of great impatience.)

Girlfriend: “Hi. I need to extend my stay for another week. Room [number].”

(Following protocol, I first check to see if we have availability. We do. Then, I notice a credit card on file, and check the authorization of it. It goes through. I remake the girlfriend’s keys and give them to her.)

Me: “All set!”

Girlfriend: “Thanks!” *dashes off*

(She does this a few times, always extending her stay when it is time to check out. Later I get a call. It’s the young man.)

Young Man: “Hello. I’ve noticed that my card keeps getting charged ever since I’ve checked out?”

Me: *after checking computer* “Yes, I believe your girlfriend is still staying there; she’s extended her stay? [Girlfriend]?”

Young Man: “She is?! Oh, no. Okay, I’ll tell her to pay. Don’t use my card!”

Me: “Okay.”

(Later, he demanded a refund. Turns out that he demanded that she pay, and she hung up on him, left without a trace, and never answered again. Some people…)

 

Triple Trouble

, , | Right | November 10, 2018

(I’m making a reservation and the guest is using an AAA discount.)

Me: “Okay, so that brings your rate down to [rate]. Now I need your AAA number.”

Caller: “Okay, just a moment, please.”

(I hear touch tone sounds.)

Me: “Uh, ma’am? Are you trying to enter the number touch tone? I actually just need to hear—” *click* “Hello? Are you still there?”

(About half an hour later:)

Me: “[Hotel], this is [My Name], how may I help you?”

Caller: “Yes, I called a little while ago and we were disconnected. I wanted a room for tonight.”

Me: “Oh, yes, a King Suite for tonight, AAA rate, correct?”

Caller: “Yes, that’s right.”

Me: “Okay, I just need your AAA number.”

Caller: “It’s [phone number].”

Me: “Ma’am, is that your phone number?”

Caller: “No! That’s my AAA number!”

Me: “Okay, I’m just… I’m just going to go ahead and give you the ten-percent discount, but not take your AAA number, okay?”

Caller: “Thank you!”

(The rest of the reservation went smoothly; I’m not sure why the AAA number was so gosh-darned hard!)

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