icon_money

Too Taxing For Them To Understand, Part 2

| Lancaster, PA, USA | Hotels & Lodging, Money

(A teenage guest goes into our snack shop and picks out two drinks.)

Guest: “These are $4.00, right?”

Me: “$4.24.”

Guest: “$4.24?!”

Me: “Yes, with the tax.”

Guest: “I don’t like tax!”

Related:
Too Taxing For Them To Understand

icon_hotels

Karma Is In The Cards

| USA | Crazy Requests, Extra Stupid, Hotels & Lodging, Popular

(We just had problems with the electricity that is now fixed. Because of the earlier problems, some people are still feeling resentful.)

Guest: *snottily* “So, this so-called perfect hotel always have problems here?”

Me: “No, this is the first time in my working in ten years that we’ve had problems with the lights.”

(He frowns, displeased.)

Guest: “Well, will my key card still work?”

Me: “It should; the key card readers run on battery.”

Guest: *angry now* “Well, I just tried them; why the f*** don’t it work, then?!”

(He flings a key card at me. I pick it up.)

Me: “First of all, there’s a different hotel name on the cards. That’s why it doesn’t work here, SIR.”

(He turned a bright maroon and quickly left.)

icon_languagewords

Psy-Chologically Damaging

| Chicago, IL, USA | Bad Behavior, Language & Words, Musical Mayhem

Me: “Hello, sir. Good afternoon.”

Customer: “Hello, there.”

Me: “Are you checking in with us today?

Customer: “Are you Chinese?”

Me: “Umm, no. I am Korean.”

Customer: “Oh, perfect, how do you spell ‘Gangnam Style’? I can’t seem to find it on YouTube.”

Me: *blank stare*

(Reluctantly I had to spell it out for him.)

icon_hotels

A Magnet For Stupidity

| Lancaster, England, UK | Bad Behavior, Hotels & Lodging

(This happens to my coworker. At 6:30 am, a guest storms up to the front desk and throws down his key card.)

Guest: “My d*** key doesn’t work anymore! It won’t work on the front door, it won’t work on the back door, and it won’t work on my room door! It doesn’t work at all!”

Coworker: “I’m sorry about that, sir. I’ll remake it for you right now.”

Guest: “What the h*** is wrong with it? It worked last night!”

Coworker: “Did you happen to put it near your cell phone?”

Guest: “Yeah, I guess. But what does that have to do with anything?”

Coworker: “Well, sir, when you put the card too close to your phone, that can cause it to demagnetize.”

Guest: “What? That’s stupid! Why do you have such ridiculous keys? I should be able to put my key wherever I want!”

Coworker: “I’m sorry, sir, but that’s just the way the keys are. There’s nothing we can do about it.”

Guest: “Well, too bad! I’m going to keep putting it by my phone! You’ll just have to make me a new one each day!”

(The guest grabs his new key and storms off. I’m not sure what he meant by “too bad,” since deliberately letting his key get decoded would only be an inconvenience for him, not us.)

icon_alcoholwinedrinks

Mixing With Good Company

, | Hamilton, New Zealand | Awesome Customers, Food & Drink, Popular

(I’m training a new staff member on mixers that are common when a customer walks up.)

Customer: “Keep arguing. I’m just trying to decide what I want.”

Me: “We’re not arguing; I’m just instructing [Coworker] here on common mixers.”

Customer: “What ones are you having issue with?”

Coworker: *who has recently told me she gets very nervous when a customer approaches* “All of them, really.”

Me: “We were going over Black Russians and Vodka Lime and Sodas.”

Customer: “Right I’ll have one Black Russian and one Vodka Lime and Soda.”

(My coworker and I pause because we’re unsure if he is being serious or not.)

Customer: *in a cheerful tone* “That’s terrible service. Let’s try that again shall we?” *walks back a few paces and comes to the bar again* “I’ll have one Black Russian and one Vodka Lime and Soda.”

Coworker: “Okay, sir!” *looks at me, looking confused*

Me: *to customer* “Would you like ice with those?”

Customer: *to coworker* “You’re very good at throwing your voice. Let’s try it again. *repeats leaving and coming back and ordering drinks*

(My coworker went about pouring the drinks for him and then I talked her through how to charge them. The customer then also ordered a Stella and charged it all to his room. He then left the bar AND his two original drinks and went and sat with his friends. We ended up throwing the drinks out – turned out he just wanted to give my coworker a chance to practice. Since we charge $12 for a Black Russian and $9 for a Vodka Lime and Soda, this was no cheap drink he tossed!)

Page 5/71First...34567...Last