This Manager Does Not Compute

| USA | Working | March 12, 2017

(I am interviewing for a clerk position in a hotel. After speaking with the front desk manager and the operations manager, I finally sit with the general manager.)

General Manager: *looking my resume over* “Wow, it looks like you’ve had a lot of experience! That’s good. And computer experience?”

Me: “Yes, ma’am. I use it all the time.”

General Manager: *whispering* “Can you show me how?”

Me: “Uh… how what?”

General Manager: “To use a computer.”

(Thinking she was joking, I laughed, but she didn’t. I found out later that she didn’t know how to use a computer, and that she was new! I was astounded how someone who didn’t know could be hired for such a high position. I could only figure that she must be a friend or relative of the owner. So far, it’s been going ok, though…)

Making Blanket Statements

| NV, USA | Working | March 10, 2017

(My husband is Italian-Spanish, born and raised in Italy. He didn’t learn English until after he graduated high school; it is his third language, as Italian and Spanish precede it. His accent is pretty thick, but not impossible to understand, as long you’re paying attention. One night we are staying in a hotel for a convention, and my husband calls the front desk for some extra blankets.)

Husband: “I’d like a few extra blankets, in room [number].”

(Pause.)

Husband: “I said, I would like some extra blankets. We are in room [number].”

(Pause. I can see that he is growing frustrated.)

Husband: “Blankets! I am asking for extra blankets. Can you send some up, or do we have to come get them ourselves?”

(Pause. He turns and thrusts the phone at me.)

Husband: “Will you please—”

(I take the phone.)

Me: “Hi, we need some extra blankets for room [number].”

Employee: “Oh! Okay, I thought maybe that’s what he wanted, but I wasn’t sure. I could barely understand what he was saying.” *laughs* “I was like, ‘Is he even speaking English?’ It sounded like gibberish.”

Me: “Yes, well, he was definitely speaking English. He worked very hard to be able to do so, and every time someone like you makes fun of his accent, all it does is show everyone else how narrow-minded you are. Why don’t you try learning a third language, and see if your accent is perfect?”

Employee: “I—”

Me: “Anyway, two more blankets will be fine. Good night.” *hangs up*

A Troublemaking Transformation

| USA | Working | March 7, 2017

(I am the ‘bad’ worker here. A young man approaches. He looks like he’s in his mid-20s, hair in thick disarray, facial hair everywhere, torn shirt, torn jeans, wrinkly clothes, red eyes, unwashed face, basically looked very unkempt. I figure he is a ‘punk’ and therefore a troublemaker, so I keep a close eye on him. After a bit he disappears. The next morning, a handsome young man in a very well-tailored suit comes down.)

Suited Man: “Hello, I’d like to check out.”

(After asking his room number, I checked the computer and realized that he was part of a group of lawyers that was staying with us! Moreover, he was the same ‘punk’ from before. I couldn’t believe the transformation, so I just stood there and gawked. It was like one of those makeover shows, before and after. ‘Never judge a book by its cover’ is true.)

Below Standard Greeting

| USA | Working | March 6, 2017

(I have a coworker who is really pretty but also ditzy, and not too bright. Our standard greeting is to welcome the guests, and tell them our hotel information. We have done it so often that we’ve become quite good, except for my coworker.)

Coworker: “Welcometoourhotelwehavebreakfastincludedfromsixtonine–”

Guest: “Huh?”

Coworker: *repeats it in exactly the same way*

(The guest was utterly confused, and I told her to say it more slowly, but she looked confused and said it even FASTER. So, I did the greeting instead. Later, the guest complained to our general manager about it, and instead of disciplining my coworker, she got promoted to front desk manager! Much later after that, I left the company and saw her — since I knew the front desk manager did it — put out an ad for a new employee. The ad was full of grammar and spelling errors. I laughed.)

That’s A Completely Different Function

, | Phoenix, AZ, USA | Right | March 1, 2017

(I am working nights at a help desk for hotel guests that need assistance connecting to WiFi. The customer can’t get online because the laptop’s WiFi is off. I calmly try directing their attention to the FN key (function key) + the key with WiFi signal on it (F6).)

Me: “To enable WiFi simple press and hold the FN key Then tap F6.”

Customer: “Don’t get impatient with me, sir.”

Me: “Oh, I’m not; just letting you know how to turn on your WiFi.”

Customer: “Let me talk to your supervisor!”

Me: “Okay… I can help if you would simply press the—”

Customer: “Supervisor!”

Me: “Okay, one moment…”

Supervisor: “This is [Supervisor]. How can I help?

Customer: “Your tech is being rude and telling me to press the FN key over and over. It’s unprofessional!”

Supervisor: “Do you see the space bar?”

Customer: “Yes.”

Supervisor: “Look three keys to the left; what does it read?”

Customer: “Oh, my god, I thought he was telling me to press the ‘effin’ key! I’m so sorry.”

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