Unfiltered Story #174597

, , | Unfiltered | November 5, 2019

(It’s a fairly slow night after a very busy weekend. The only thing really busy are the phones, mostly from people who have checked out the night previous and have some issue to resolve. Then this call pops up)
Me: Thank you for calling [Hotel], this is [Name] speaking, how can I help you?
Guest: Yeah… I checked out of your hotel yesterday, and I think I was double charged.
Me: Oh! Well let me pull up your reservation…
(The reservation in question was a two night stay)
Me: What is the amount you’re seeing charged to your card?
Guest: It is [Amount], but then I have this second receipt for [Lower Amount].
Me: Hm. Well I see that we charged you for [Amount] but I have no record of [Lower amount] being charged…
Guest: Well I have one receipt here that I got on Thursday for [Lower Amount], and then when they checked me out on Friday I got a receipt for [Higher Amount].
Me: *starting to catch on* Oh…. sir, are you seeing the charge for [Lower Amount] on your credit card statement?
Guest: I’m just looking at these receipts.
Me: Let me see… *adding up room and tax for his first night only on a calculator* Yes, that’s what I thought. [Lower Amount] is the price for just the first night of your stay, and [Amount] is for both days. If you look at the receipt for [Lower Amount] you’ll see it wasn’t actually charged, it was just the total at that point of your stay.
Guest: But it says that it would be settled to my card.
Me: And it was – as part of [Amount]. You were only charged [Amount] for your stay.
Guest: But it says I’ll be charged [Lower Amount].
Me: … you were. As part of [Amount]. *doesn’t know how to word this any more simply*
Guest: But I have a receipt for [Lower Amount].
Me: Yes, that was an earlier receipt for your total at that point in your stay and was not charged yet. Not until you checked out, when both nights were charged at once for a total of [Amount].
Guest: *clearly unconvinced* … well, I’ll have to keep an eye on it just in case.
Me: You do that, sir.

Not As Big As The Boob On The Other End Of The Phone

, , , , | Right | November 1, 2019

(I work at a hotel as a front desk agent. One night during the 3-11 shift, I get this call:)

Me: “My name is Sam; how can I help you?”

Customer: “Hey, big boobs!”

Me: “Excuse me?”

Customer: “Sam at the front desk, right?” 

Me: “Yes….”

Customer: “At [Other Brand Hotel]?” 

Me: “No…”

Customer: “Oh. Wrong hotel. Funny, your name is Sam and you’re a front desk agent. The other Sam and I always playfully flirt! Now, how big are your boobs?”

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Unfiltered Story #174550

, , | Unfiltered | October 31, 2019

A woman pre paid for a reservation via an online website, so we just collect a credit card in-case of incidentals charged to the room and then charge the website for the stay.

Customer: I noticed on my bill that you charge it to a Mastercard. I used my American Express.

Me: Yes we charge the website you paid for the reservation on via a Mastercard. The American Express was just on file for any incidentals.

Customer: No! I want the stay charged to my AMEX! I do not even have a Mastercard!

The customer then got heated and after a few minutes of arguing demanded I charge the stay to her AMEX. So the customer paid double for the stay. Once directly to the hotel, and once via the travel site.

He’s Going To Be Bedbugging You All Night

, , , | Right | October 26, 2019

(A guest has come to the front desk to check in.)

Guest: “Now, before we do anything else… Has this hotel ever had a case of bedbugs?!”

(Some education for those not aware: literally every hotel that has operated for more than a few months has had bedbugs. Every. Last. One. They’re an unfortunately unavoidable pest, as there are no pesticides that are effective on them that are not toxic to humans, as well. Good hotels — like the one I work for — inspect for them daily and treat them as soon as any signs are detected, but that is all that can be done. Unfortunately, since most people are not aware of this and assume that any history of bedbugs means a hotel is dirty, the official company policy of most hotels is deny, deny, deny. I’m literally not allowed to say yes to this question.)

Me: *though I’m wincing internally* “No, sir, we haven’t had any issues with bedbugs.”

Guest: “Hmm… Fine. Check me in!”

(We get through the check-in process just fine and the guest goes up to his room.)

Coworker: “Man… I hate lying about that stuff.”

Me: “I know, but it wasn’t like he was going to find someplace that could honestly give him a different answer if I told him the truth.”

Coworker: “True.”

(About thirty minutes later, the same guest comes down and stomps right over to the desk, holding out his hand triumphantly.)

Guest: “This is a bedbug, isn’t it?!”

(Now, additionally, even though after a while you get to know what a bedbug looks like, hotel staff is not allowed to confirm or deny that any reported insects are bedbugs. We are supposed to call in pest control and have them make that determination. However, looking at what the man is holding in front of my face, I have to hold back a laugh.)

Me: “Well, sir… I’m not an entomologist… but I believe that is a bit of lint.”

(The guest scowls at me, inspects his lint, gives me another suspicious glare, and then stomps off, muttering to himself.)

Coworker: “Seriously?”

Me: “Yep.”

(If you’re that paranoid about bedbugs, my only suggestion is not to stay in hotels!)

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A Mother So Bad You Can’t Make Her Up  

, , , , , | Right | October 25, 2019

(I’m a freelance makeup artist. Given I live in a very small town, there’s only a few of us and if we’re booked for a big event we might struggle to handle, we often call each other to come help and split the money. We all charge pretty much the same rate so it works out great. However, we’re all known for different things being our best work. For example, I’m better known for crazy colourful eye looks, and I get booked a lot by local performers and drag artists because of this. The girl I’m working with at the time of this story is the only one in town that knows how to do airbrush makeup, and she has a portable kit to do it anywhere. While we can both do pretty much anything, there are things we are better at, and when we work together we tend to split up the work accordingly. She is hired to do a full bridal party: makeup for the bride, six bridesmaids, the mother of the bride, and the mother of the groom. It is a lunch wedding and, to avoid having to start at 6:00 am for the photographer to arrive at 11, she calls me. She shows up at 7:30 and starts doing everyone’s complexion; I roll in an hour later ready to do everyone’s eye makeup, brows, and lipstick. The bride is the sweetest woman on earth, as are the bridesmaids. They are all laughing, chatting to us, and offering us food, and the hairdresser is seamlessly slotting in between us and working on hair. The mother of the bride is a sweet lady, too, if a little shy. When I ask her what kind of look she wants, she quietly says, “Oh, I’m not sure if you’ve got a spackle gun in that kit, sweetheart,” which makes us all laugh, and she is amazed at how the airbrush makeup looks on her skin. Around 9:30, the problems start.)

Mother Of The Groom: “This is ridiculous; we’re going to be late.”

(By this point, everyone but her and one bridesmaid has their complexion finished, and I’ve done the rest on four bridesmaids and the bride’s mum. It is simple eye makeup, just a single colour through the crease and some winged liner with lashes and a nude lipstick. We are on track to be finished by 10:30, 10:45 at the latest. The photographer is coming at 11, and the wedding isn’t until 12:30. No way are we going to be late for anything.)

Mother Of The Groom: “I told you makeup was a huge waste of time and money. This is ridiculous.”

(One of the bridesmaids pipes up.)

Bridesmaid: “Mum, you chucked a fit that you weren’t invited to the makeup part of the morning. You’re here now. Suck it up.”

(The groom’s mum goes back to looking like she’s sucked on a lemon while the other makeup artist looks at me uneasily. I shrug and finish up the bride, who squeals happily at the mirror and hops out of the chair to hug me. The last bridesmaid approaches me and quietly asks if I could do her foundation, instead. She has cystic acne on her face and is nervous that the airbrush won’t smooth everything out properly. No worries. She hops into my chair and I start putting regular foundation and concealer on her, trying to match the glowy look we have on the other girls.)

Mother Of The Groom: *jerking her head around to look at everything while getting her airbrush done, frustrating my colleague* “Why does she get proper makeup and we get spray paint?”

Colleague: *cheerfully* “Oh, we’re just getting things done quickly since you’re nervous about the time!”

([Mother Of The Groom] seems to accept that and finally holds still long enough for my colleague to finish her foundation. Since I’m still working on the final bridesmaid, my coworker starts on her eye makeup.)

Mother Of The Groom: “Why are you doing my eyeshadow? Why isn’t she doing it? She did everyone else’s!” 

(My colleague reminds her of the time and keeps working. I finish up on the final bridesmaid around the same time my colleague finishes up on [Mother Of The Groom], who jumps out of her chair without a word and announces she’s going back to her room to change. Sure enough, we’re finished with half an hour to spare. As we’re packing away our kits, the bride and the bridesmaid who told [Mother Of The Groom] to simmer down apologise for [Mother Of The Groom]’s behaviour. It’s apparently not the first thing she’s exploded about even today, let alone in general about the wedding. Having worked with difficult mothers in wedding parties before, we wave it off with a few jokes. The bride asks if we have anything else on today and no, we don’t, so she asks if she can pay us to stay on and do final touchups before the ceremony, and maybe put some lip-gloss on to the flower girls when they arrive to make them feel part of it. We agree and just move our kits off to one side and plan on going down to the hotel buffet to grab some food in the interim. We’re downstairs eating about an hour later when two bridesmaids come bolting through looking for us. One of them is stammering apologies, and the other one is just begging us to come with them. We all race back upstairs to find a crying bride in the hall and a VERY angry bridesmaid trying to console her. We can hear shouting from inside the room. When we open the door and go in, we find that my kit has been opened up and my eyeshadow palettes are scattered across the desk. [Mother Of The Groom] is crying and screaming at the bridesmaid who is her daughter, who is LIVID and gesturing wildly and yelling back. Apparently, [Mother Of The Groom] had decided she didn’t want the airbrush makeup and had washed it off. She also didn’t think that the tasteful brown eyeshadow we’d given her was right, and had broken into my kit and dragged out my eyeshadow palettes. Honestly, if she’d only done that I would have just been cranky, but oh, no. She’d found my water-activated stage makeup and had attempted to use that to give herself blue eyeshadow. This stuff DOESN’T work unless you get it wet, so she’d just gouged massive holes into a bunch of colours trying to make it work. There were clumps stuck to her face. She’d also attempted to use my foundation kit to put her complexion products back on, but had shade-matched herself wrong and applied it with her fingers, since my sponges and brushes were in a locked part of my kit. In the process, she’d knocked over the foundation bottle and it was EVERYWHERE. The angry bridesmaid finishes yelling; [Mother Of The Groom] is still crying and screaming. Suddenly, the groom walks through the door and stares at the carnage. We’re trying to salvage what we can from the bits of my kit she’s trashed and clean up foundation. The bride is now locked in the bathroom, crying.)

Groom: *eerily calm* “Shut up, Mum.”

Mother Of The Groom: *stops yelling*What did you say to me?!”

Groom: “I said shut up. I knew you would do this. [Sister Bridesmaid] knew you would do this. [Bride] insisted we let you come to the getting-ready part because she wanted you to feel a part of today. Well, congratulations; now you aren’t part of it at all. You are not welcome at the wedding.”

([Mother Of The Groom] tries to argue, amps up her crying, and everything. [Groom] stands his ground like an absolute champ. After a few minutes, she huffs off, still screaming and crying. An older guy in a suit enters the room right as she leaves, having been screamed at by her in the hallway, too.)

Older Guy: “Well, then, if you kids were ever wondering why I didn’t stay married to that hag… that’s why.” 

(We dragged the bride out of the bathroom and redid her entire face. We got her to the church five minutes late, but by the time we were done, she was laughing and giggling with her friends again. The groom’s dad shoved a handful of $50s into my friend’s hand and said he wouldn’t take no for an answer, and to replace the makeup in our kits his ex-wife had trashed. Ninety-nine out of a hundred weddings go off without a hitch in the makeup process, but this one absolutely took the cake. My friend and I wound up at our cars putting away our kits, staring at each other asking, “Did… Did that really happen?” Wackiest wedding day ever.)

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