They Got Some Dirt On You

, , , , | Right | May 5, 2020

I’ve just started my shift and am checking in two women that look professional and clean. I’m wearing glasses.

Me: “ID, please.”

[Woman #1] hands me the dirtiest, most smudged driver’s license I’ve ever seen. I can barely tell that it’s a license. I squint and rub some of the dirt off, but it’s caked on. The women interrupt their own conversation to look at me.

Woman #1: *Knowingly* “Oho…”

Woman #2: “Someone needs glasses!”

I sigh and roll my eyes at their joke, handing the dirty ID back. They don’t see it; they’re back to their conversation again.

Me: “Credit card?”

[Woman #1] handed me an equally dirty credit card that had obviously been cut up and taped back together. Oblivious, she returned to her conversation. By some miracle, it only took a few tries for it to be read and accepted. I used lots of hand sanitizer after they left!

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Unfiltered Story #193819

, , | Unfiltered | May 5, 2020

(I’m working front desk on a holiday weekend when the slide is open for extra hours.)

Elderly Guest *coming down the stairs*: Do you know where the pool is?

Me (as cheerily as possible): Yes! It’s that way! *points*

Elderly Guest: *wanders that direction*

Me (to myself): Of course I know where the pool is. I *work* here!!

(He might have been talking to another guest, as there were a couple grouped in the lobby, but I assumed he was speaking to me. What an interesting way to phrase his question. Mostly I get “Which way is the pool?!?!”)

Paying For Services Requires Paying For The Services

, , | Right | May 4, 2020

Me: “The parking charge is—”

Guest: “What?! Can’t you waive that for me?”

Me: “I’m sorry, but I can’t.”

Guest: “Why?! Not?!

Me: “Because it wouldn’t be fair to the guests who have already paid.”

Guest: “That’s so stupid!”

I get this all the time.

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Tried To Enter The Hotel Room Using A Race Card

, , , | Right | May 4, 2020

A guy approaches my desk. He has an aggressive stance, fists clenched, and a nasty glare. I know I’m in for it.

Guy: “Give me a room!”

Me: “No, we don’t have any rooms.”

Guy: *Barks* “NOW!”

Me: “I said we don’t have any rooms.”

Guy: “Liar! Give me your name!”

Me: “My name is [My First Name].”

Guy: “And your last!”

Me: “No.”

Guy: “I want your last name! You are required, by law, to give me your full name!”

Me: “No, I’m not, and if you don’t leave I’ll call the police.”

He slapped his palm on my desk loudly and stomped off, twisting his neck to glare at me as he went. Later, he put in a complaint that I had discriminated against his race because I didn’t give him a room. The manager checked and saw that we were indeed sold out, but I admit, I wouldn’t have sold him a room anyway because of his nasty attitude!

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She’s Acting Basic (Room)

, , , | Right | May 4, 2020

While I’m working at the front desk of a hotel one night, a husband and wife check in. The wife is a larger woman. They made reservations for the smallest room the hotel offers. Most people who make the reservations online are able to see pictures of the room so it isn’t like they are blindly coming into this.

About an hour after checking in, this lady phones down.

Me: “Front desk, how can I help you?”

Silence.

Me: “Hello?”

Female Guest: “Are all your rooms this God awful?”

I already know where this is going.

Me: “No, ma’am.”

Female Guest: “Well, this room is horrible!

Me: “I’m sorry, ma’am, if you’d like, I can upgrade you, but it’s an extra $30.”

Female Guest: “No. I’m not paying for the upgrade. I just want a larger room without having to pay for it.”

Me: “Ma’am, hotel policy states that—”

Female Guest: “Is it your hotel policy to stick people in a closet?!”

Me: “No.”

I hear the click of them hanging up. They call back moments later.

Me: “Front desk, how can I help you?”

In the most perfect, petulant child voice…

Female Guest: “It’s hot and too small! Do you put all of your guests in closets?!”

Me: “Just the ones that pay for—”

Click! They hang up again.

Me: “—it.”

Moments later, her husband comes down and it turns out he’s super polite and pleasant. Luckily, I have already called my manager and told him the situation and decided to give them the free upgrade.

Male Guest: “Sorry about my wife. This was my fault. I honestly thought she’d fit in the double bed.”

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