Weekend Roundup: When Customers Attack!

, , , , | Not Always Right | Roundups, Wild & Unruly

When Customers Attack! This week, we share stories of unruly customers who prefer (violent) action over words!

  1. Bull In A China Shop:
    Sticks & stones may break my bones, but naked, guitar-throwing customers can really hurt me!
  2. Acute Mental Failure:
    HULK CAN’T FIGURE OUT HOSPITAL DOOR! HULK SMASH!
  3. (Full) Front(al) Desk:
    Can’t check into your hotel room, lady? Just mentally check out by ripping off your clothes and running in circles!
  4. Fudge In Flight:
    A customer airs their fudge frustrations by sending their ice cream sundae airborne.
  5. Marriage: The Ultimate Slippery Slope:
    Here’s to throwing your belongings in the air like you just don’t care!

PS #1: check out our new Extras section, with pictures, videos, and news galore!

PS #2: Read more roundups here!

Disturbingly Dense

| MA, USA | Extra Stupid

(I’m working the day shift at a hotel. One day, I get a page from the front desk.)

Coworker: “This is going to seem like a weird request.”

Me: “Okay, what’s up?”

Coworker: “Well, the lady in room [#] needs you to show her how to use the ‘Do Not Disturb’ sign.”

Me: “You’re kidding, right?”

Coworker: *laughs* “I’m afraid not.”

(I go to the guest’s room and knock on her door. A lady in her 50s comes to the door holding a little cardboard ‘Do Not Disturb’ sign.)

Guest: “How do I work this?”

(I take the sign and put it on the door handle.)

Guest: “Oh, so that’s how that thing works!”

Insinuatingly Dangerous

| West Yellowstone, MT, USA | Tourists/Travel

(This happens during a small snow storm. West Yellowstone is at the top of Gallatin Canyon and the road can be very dangerous in the winter.)

Visitor: “Thanks for the directions! I’m heading for Bozeman.”

Me: “You’re welcome, and drive safe!”

Visitor: “How dare you?! I am a great driver! Don’t you ever again imply otherwise!”

Pay Me Up, Scotty

| South Carolina, USA | Extra Stupid, Money

Caller: “I would like to make a reservation.”

Me: “Sure, we require a one night advance deposit to reserve a room. What type of card will you be using?”

Caller: “I would like to pay that in cash.”

Me: “I am sorry, sir. I am unable to take a cash payment over the phone.”

Caller: “I called yesterday and was told that you accept cash.”

Me: “That is correct, sir, we do accept cash. However you must be present to pay cash.”

Caller: “But I have the cash right here!”

Me: “I am sorry, sir, I am unable to take cash through the phone. I will either need a credit card number, or you are more than welcome to come to the hotel when you arrive and pay cash.”

Caller: “Ugh, fine. Here is my credit card number!”

Related:
Fax Me Up, Scotty

Jacket Of All Trades

| State College, PA, USA | Hotels & Lodging

(For a small period of time during training for a new job, I worked 2nd shift at a chain hotel, then immediately worked 3rd shift at my new job at a four-star hotel. A guest returns to my desk a few minutes after checking in at the chain hotel.)

Guest: “This hotel is not acceptable! My room looks nothing like I saw on the website! There’s no way I’m staying here!”

Me: “I’m sorry we don’t meet your standards, ma’am. I would be glad to check you out at no fee.”

Guest: “Good! I’m going to find a place to stay that’s actually acceptable!”

(She storms off. Later that evening, I go to my 3rd shift job. All I need to do is put on a suit jacket over the shirt and tie I have on for the 1st job. Skip ahead to about 6:30 AM the next morning. The same guest approaches me at the front desk of the four-star hotel.)

Guest: *without recognizing me* “Checking out.”

Me: “You made the right choice, ma’am.”

Guest: “Excuse me?”

(I open my suit jacket a bit to show her the name tag I still have on underneath, from the first hotel, clearly displaying its logo.)

Me: “I hope everything was better for you here instead, ma’am. I prefer it more, too.”

Guest: *clearly embarrassed* “Oh, yeah, it was. Thanks.”