The Key To Being An Idiot

, , | Right | March 6, 2018

(I work in a hotel. We have a bunch of wild twenty-somethings staying in-house. They come by the front desk, whooping and screaming, and go up to their rooms. A moment later, they return.)

Customer #1: “My key doesn’t work!”

Customer #2: “Mine, either!”

Customer #3: “Nor mine!”

(They toss their key cards at me, looking pissed off and drunk.)

Me: “Well, let’s see what’s going on here.”

(I test the keys for their room numbers.)

Me: “This key says it’s for [room].”

Customer #1: “Hey, that’s my room!”

Me: “This one says it’s for [other room].”

Customer #3: “Hey, that’s my room!”

Me: “So, I guess they got mixed up between you all?”

Customer #2: “Yeah. We were at the bar, drinking, and we threw all of our keycards together in a pile, and when it was time to go we just picked up what we thought was ours! Guess we got it wrong, huh? Haha!”

Me: *not laughing*

(Once I straightened everyone’s keys out, they left, and one said to the other, “I bet she thinks that we’re morons!” You got that right, buddy.)

Not Quite Elevating The Students’ Impression Of Adults

, , , , | Learning | March 6, 2018

(My seventh-grade class goes on a trip to cities in our state with places significant to our state history. We are staying in a hotel that is a century old, and has the slowest elevators. Our grade has resorted to using both the service elevator and the one public elevator that works. It is the last day after breakfast and everyone has rushed upstairs to pack. There are about 15 students left waiting for the elevators, along with about six adult strangers. When the elevator finally arrives, we let the adults go first before crowding in, but one man gets caught behind us.)

Man’s Wife: “Excuse me. My husband has a meeting he needs to get to. Let him in, please.”

(We back up for him and start coming in after him. Keep in mind that with 50 of us, all 5’5” and under, we’ve crammed the whole group into the elevators the entire trip. We also have about 15 minutes left before our bus needs to leave. There are about six of us left when the wife speaks up.)

Man’s Wife: “Let my husband in. He has a meeting he needs to get to. You have nothing to do. Just wait and go away.”

(All of us were shocked, as we knew we could all fit, but the elevator left before we could do anything. Needless to say, the six of us were the last ones downstairs.)

Complaining Incidentally

, , , | Right | March 6, 2018

(When you check in to our hotel, your card authorizes for the full amount of your stay, PLUS an additional amount — usually about 20% of the stay total — to cover any incidental charges. This is only an authorization, not a charge, and if you don’t make any incidental purchases during your stay, the extra amount will be returned to you. Many guests have issues with this.)

Guest: “I want to know why I was overcharged!”

Me: “Overcharged, ma’am? By how much?”

(I’m already pretty sure this is about the incidental authorization.)

Guest: “[Amount]!”

Me: “I see. Looking at your reservation, that is just a small additional authorization to cover any incidental charges. It will be put back on your card when you check out.”

Guest: “Well, I had a specific amount in mind for this stay, and now my card is overdrawn! Someone should have told me!”

Me: “Well, ma’am, as you can see—” *pointing to a sign six inches to my right* “—on every check-in desk we have a sign that clearly states our policy on incidental charges.”

(The guest frowns, clearly more upset now about the fact that I have had a response to her complaint than  about the charge on her card.)

Guest: *sniffily* “Well, don’t you think someone should have pointed it out to me?”

Me: “Er… Pointing it out to every guest kind of defeats the purpose of having a sign.”

Guest: “Someone should have pointed it out to me!” *stalks off*

(As it turns out, pretty much everyone at the front desk had had some kind of run-in with this guest, and she always has some new complaint!)

Time To Call It A Night

, , , , , | Working | March 2, 2018

(I have a coworker at a hotel who we think maybe has a drug addiction. There are several times she has come in to work jumpy as hell and super spacey, with eyes red as tomatoes. One day, I get a call from my ops manager:)

Ops Manager: “Did you leave a bunch of clean laundry on the laundry room floor?”

Me: “No.”

(I am thinking to myself that it must have been my druggy coworker, as she was the only one in there after me.)

Ops Manager: “Okay, then.”

(I ask no more questions about it that day, but I do hear the ops manager on the phone with [Coworker], and it sounds a lot like she is trying to explain herself and yelling at him. That night, she comes in to relieve me after my shift — a half-hour late, mind you — and launches into a massive rant about how our manager is out to get her.)

Coworker: “I just want you to know, I’m not mad at you. I’m mad at [Ops Manager] because he’s out to get me fired. I was here last night doing laundry, and I was told me to put the phone on night mode and take the cordless phone with me so I could answer the phone while I was folding. But I came back to the desk a half-hour later and [Hotel Owner] called and asked me why the phone has been saying we were closed for 30 minutes. I told him I had been using the cordless and doing laundry, and he told me to stay at the front desk so I could answer the phone, and not to worry about laundry. So, I did, and that’s why it isn’t done. And [Ops Manager] tells me, ‘It’s not going to get you fired.’ Well, it had d*** well better not, ‘cause it ain’t my fault!”

(She keeps insulting him and ripping on him. Through all of this, I am slowly getting more angry, because our manager is a really cool guy. Our general manager decides to swing by the next night. Our crazy coworker doesn’t know he’s planning on doing this. She gets there — again, about 30 minutes late — and doesn’t say much to me. Honestly, she doesn’t seem sober. So, she goes out to smoke on the curb, and I leave. My general manager gets there about 20 minutes later and calls me at home.)

Me: “Hey, what’s up?”

General Manager: “You said [Coworker] came in, right? Her car’s not here and the lights are off in the lobby.”

Me: “That’s weird. Yeah, she got there about 10:20. I left about 10:45 and she was still there.”

General Manager: “Okay… Weird. All right, well, see you tomorrow.”

(I hang up and go to bed, when he calls me again.)

Me: “Hey, is everything okay?”

General Manager: “She’s not here!”

Me: “Um, what?”

General Manager: “[Coworker], she isn’t here. Her car isn’t here, the lobby lights are all out except by the breakfast bar, her purse is spilled across the floor, and she isn’t here!”

Me: *instantly thinking something horrible happened to her* “Oh, my God! Did you check the bathrooms and laundry to make sure she didn’t have a seizure or pass out or something?”

General Manager: “Yes, and I checked the cameras, and she’s nowhere in the hotel.”

(Suddenly his side of the line goes quiet and I can hear someone in the background.)

General Manager: *to person* “Where ya been?”

(More quiet.)

General Manager: “[My Name], can you come back in?”

Me: “I’ll be there in 30 minutes.”

(When I arrived, we found out that this coworker has been LEAVING the hotel every night when our general manager and the owner weren’t here. When she wasn’t answering phones for a half-hour, she simply wasn’t in the hotel. We could’ve been robbed or lost business, or a fire could’ve started; anything could’ve happened because the place wasn’t locked up and she wasn’t there to help. Of course, she was fired, and from that very night it’s a big joke between the managers and me. The best part is, when the lady who does breakfast in the morning came in, she was mad at me for not making coffee for her, because [Coworker] usually did it for her.)

In A State Of Confusion

, , , , , | Right | March 1, 2018

(I work in a hotel that is situated in a city that has the same name as another state. I get phone calls like this on a regular basis despite the fact that our website clearly displays the full location on our website and in our hotel’s name. Also, we don’t have an area code at all, like those from the other state.)

Me: “Hello! This is [My Name] at [Hotel] in Indiana. How may I help you?”

Caller: “Yes. Hello. I was wondering where in Indiana you were located.”

Me: “No problem. We are located on [Street] right off of the highway, and in the same area as [Store].”

Caller: “No, no. I meant what city in Indiana are you located in.”

Me: “We are actually located in the city of Indiana within the state of Pennsylvania. We are about 350 miles from the border of the state of Indiana.”

Caller: “But you’re website says you are located in Indiana.”

Me: “Yes. That is the city and not the state.”

Caller: “But I want a [Hotel] in Indiana.”

Me: “Then I suggest you look at our websites for hotels in the correct state. Have a good day, sir!”

Page 3/14112345...Last
« Previous
Next »