Front Desk: Your Personal Venting Service

| Singapore | Bad Behavior, Hotels & Lodging

(I am a supervisor in the Housekeeping Department. One day, I get a call from the front desk about a guest.)

Front Desk: “[My Name], guest in room [number] called to say that there is a problem with his room.”

(She goes on to describe the issue, which is a legitimate reason for the guest being upset.)

Front Desk: “You’d better go over to see him now. He sounds very, very angry. Spent half an hour screaming at me.”

Me: “Okay, no problem. I’ll go see him now.”

(I head over to the guest’s room, ring the bell. and wait for him to answer. He comes to the door, opens it, and sees me standing there.)

Me: “Good afternoon, sir. I am [My Name] from the Housekeeping Department. I understand that you have a problem with your room. How may I resolve it for you?”

Guest: “That was quick. Well, I just yelled at the girl at the front desk for half an hour. Now I’m not upset anymore. I don’t need anything now. Thanks for coming by.”

(He closed the door and left me wondering what just happened. Unfortunately, it is usually my poor colleagues at the front desk who bear the brunt of a guest’s anger over any issue, including those not related to their own department. It would be good if people can remember that some issues are out of the front desk/reception staff’s control and not take out their frustrations on them.)

Paying The Price For Smugness

| USA | Bad Behavior, Hotels & Lodging, Money

(At our hotel, we have a little convenience store that people can choose snacks and bring them up to the counter to buy. We have a price list, but I’ve mostly memorized the prices.)

Customer: “I’d like this ice cream, please.”

Me: “OK, $3.”

Customer: “Are you sure? That’s a little much. Look in the price book, please.”

Me: “Okay…”

(Even though I have a line behind her and phone ringing, I check the prices while she stands there smug.)

Me: “Oh, sorry, it’s actually $4.50.”

Customer: “I’d like the $3.”

(I made her pay $4.50. She screamed obscenities, but too bad!)

1 Thumbs
1,085
VOTES

It’s Been A Long Day Exactly

| London, England, UK | Extra Stupid, Hotels & Lodging, Time

(I’m sitting on reception when two ladies come to check in. I check them in and everything is fine until I start telling them the hotel information.)

Me: “The bar is open 24 hours for hotel guests.”

Guest #1: *looks at me shocked…* “Only 24 hours? But we are here four nights.”

Me: *looking at her dumbfounded and speechless*

Guest #2: “Don’t… don’t worry about her… We had a long trip… We’ll be going up to our room now.”

The Forecast Calls For Stupid

| St Andrews, Scotland, UK | Crazy Requests, Hotels & Lodging

(I work reception at a hotel. One afternoon, a guest calls to enquire about availability for some dates in the next few weeks. He has a lot of questions, but the last one is the best.)

Guest: “I have one last question, and I know you won’t be able to answer it.”

Me: “…okay?”

Guest: “What’s the weather looking like over there?”

Me: “Right now?”

Guest: “No, for two weeks from now. The dates I want to book.”

Me: “Umm… I’m not sure. Let me… check the BBC weather online?”

Guest: “No, I’m looking at the weather online and it says it’s going to be rainy.”

Me: “Then it’s going to be rainy!”

Guest: “NO. I want to know how hard it’s going to rain. Like, if it says ‘Rain,’ does that mean driving rain or sprinkling rain or will it even rain at all?”

Me: “Sir, if the weather forecast says it’s going to rain, then it’s going to rain. I can’t predict the weather for you.”

Guest: *sigh* “Well, I KNEW you couldn’t help me!”

That’s Your Parking Lot In Life

| Denver, CO, USA | Bad Behavior, Crazy Requests

(We have two towers in our hotel, with two separate sets of elevators. There are two parking garage levels on the far side of the hotel, in the west tower; the front desk is in the east tower.)

Lady: *rushing up, dragging her suitcase, breathless* “I’m really frustrated I can’t find your parking garage!”

Me: “Okay. When you parked, did you go UP a ramp or DOWN a ramp?”

Lady: “Neither. I went out the car wash exit and around the back.”

Me: “Okay, that’s our employee lot. Go back to that green sign behind you, take a left, go ALLLLL the way down that hallway, and there’s a door that says ‘Watch Your Step.’ Go through that door and you’ll be in the correct garage.”

Lady: “So I go to the end of the hallway, turn left and it’s there?”

Me: “No. Go to the green sign that says West Tower, has an arrow on it. Turn left. Follow that hallway all the way down — it kind of jags back there — and at the end, where the elevators are, is the door you need. Don’t go up the elevators; go through the door next to them.”

Lady: *stares at me for a second, confused* “Oh, okay.”

(She turns around and starts walking. She passes the green sign.)

Me: “Ma’am? Ma’am! Left! TURN LEFT!”

(She reaches the end of the lobby and turns down the wrong hallway. A few moments later I see a coworker escorting her back through the lobby while she is berating him. Later…)

Coworker: “That lady was so rude.”

Me: “Yeah, she didn’t really follow directions too well.”

Coworker: *nonplussed* “She told me I should build easier parking lots.”

Me: “Because you’re clearly the person responsible for how our parking lot is configured.”

(My coworker is 17, and looks it.)

Page 3/7612345...Last