Occasionally, Minute Men Do Come In Handy

, , | Right | July 17, 2008

(Please note that I work in a beautiful four-star hotel.)

Me: “Good afternoon, how may I help you?”

Husband: “We would like to have a room for tonight.”

Me: “Okay, I have a room with a queen size bed. Is that okay for you?”

Wife: “How much is it?”

Me: “$127.”

Husband: “Well, can you offer me a better price?”

Me: “Unfortunately, I can’t.

Husband: “Okay, that’s fine.”

Me: “Here is your key; your room is on the 5th floor and is a VIP room. Have a nice stay!”

(22 minutes later…)

Wife: “We would like to have our money back.”

Me: May I ask you why?

Wife: “Uh, we don’t like the decoration.”

Me: “I’m sorry, madam, but I can’t give you your money back… You stayed in the room for twenty-five minutes.”

Wife: “…and?!”

Me: “Why didn’t you come back after five minutes?”

Wife: “…because!”

(We all know what they did for 25 minutes!)

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Goodwill Running Out About… Now

, , | Right | July 4, 2008

Me: “Thank you for calling [Hotels] Inns and Suites. How may I help you tonight?”

Customer: “Yes, my plane was delayed, so I need to cancel my reservation in Vegas and get a room here.”

Me: “Oh, I’m sorry to hear that, sir. Let me look that up for you.”

(I take his information, call the hotel, and talk them into canceling the reservation even though their policy said he should have had to pay for it because of the short notice. I put in the extra effort because I felt bad for the guy.)

Me: “Okay, sir, I’ve taken care of that and made you a new reservation at a hotel there. Your total for the room is going to be $89.”

Customer: “But my flight was delayed and I had to cancel my other reservation. My stay should be free!”

Me: “Well, you’ll have to check with the airline. They should pay for all or part of your hotel stay.”

Customer: “They told me you’d pay for it.”

Me: “Sir, I’m sorry, but I’m not sure why they would have told you that. The airline is responsible for the delay. We are not and we can’t give you a free stay. You’re going to have to talk to them.”

Customer: “Look, you’re going to give me a f****ing free night in the f****ing hotel here. You have to. My flight was canceled.”

Me: “Sir, I have to ask you not to curse at me. I will terminate the call.”

Customer: “Look, b****–” *click*

(I received five or six hang up calls in the next 30 minutes, which I assume were his attempts to get another agent. Unfortunately for him, I was the only person working after midnight. I no longer felt bad for him.)

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Trust Me, He’ll Want To Wake Up For This

, , , | Right | June 30, 2008

(The fire alarm is going off at our extended-stay hotel. I get a call at the front desk.)

Hotel Guest: “What is that sound?”

Me: “That’s the fire alarm, ma’am. Please evacuate the building.”

Hotel Guest: “Well, can you please turn it off? My son is sleeping.”

Me: “I’m sorry, I can’t do that. Only the fire department can, once they inspect the building. Please take your son and evacuate the building immediately.”

Hotel Guest: “I can’t do that! He’s sleeping!”

Me: *bangs head on the counter*

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Talk About Creepy

| Right | June 26, 2008

(It’s 3:30 am, and a hotel guest wanders into the back office that is clearly marked for staff only…)

Guest: “My phone isn’t working. I need to call someone… it’s really important.”

Me: “I’m sorry, sir. You can’t be back here. Please go back into the lobby and I will reset your phone line.”

Guest: *points at a chair* “Can’t I sit here?”

Me: “No. Go back out into the lobby, right now.”

Guest: *sits down* “I came here with a girl and she left me. Now I need to call for another girl.”

Me: “I’m sorry, really, but you can’t sit here. You can’t be back here. Please, go back into the lobby.”

Guest: *gets up* “Sorry. I’m upset.”

Me: “Give me a minute and I’ll reset your phone line and then call your room to see if it goes through.”

(I reset his phone and call his room. He leaves, only to come back 5 minutes later.)

Guest: “It still isn’t working. I’m really unhappy. Do you know where I can get a prostitute?”

Me: “I’m sure if you walk outside on the street and go to the corner you can find one, but you can’t bring her back here.”

Guest: “That isn’t safe.”

Me: “I’m sorry… I can’t help you, sir.”

Guest: “Are you a prostitute?”

Me: “No!”

Guest: “I’ll pay you $160.”

Me: “Sir, I’m not a prostitute, and I’m going to call security.”

Guest: “No, you won’t. You’re a prostitute. How about $280? How much do men normally pay?”

Me: “Do I look like a prostitute? I’m a receptionist. I do paperwork and check people in. I don’t sleep with them.”

Guest: “All of the girls that I know who are receptionists at night are prostitutes.”

Me: “Well, I’m not. Can you please go back to your room?!”

Guest: “I’m from Miami.”

Me: “Good. Can you please go back to your room?”

Guest: “Fine. Tomorrow I’m going to complain about the service here!”

Me: “… because I won’t sleep with you for money?”

Guest: “Will you just come sleep with me? I just need thirty minutes.”

Me: “No.”

Guest: “I’m talking to the manager tomorrow.”

Me: “That’s fine, sir. Good luck…”

(He finally leaves, and I make a note of this encounter. I discover the next day that he was refunded $20 due to my poor service. I have no idea what he told the receptionist when he checked out, but she clearly didn’t read my note!)

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Hopefully They Didn’t Fly, Because Someone’s Walking Home

| Right | June 25, 2008

Me: “Good morning, ma’am. How may I help you?”

Hotel Guest: “I was charged for two movies last night that I did not watch.”

Me: “I’m sorry, ma’am, but unfortunately I can not adjust these movies off. They were completely viewed from beginning to end–both movies.”

Hotel Guest: “That’s absurd, there’s no way I saw those movies last night. I was asleep. What are the movies that were watched?”

Me: “They’re adult movies, ma’am…”

Hotel Guest: *enraged* “I DID NOT WATCH ANY DIRTY MOVIES!”

Me: “Is there someone else in your room that may have ordered them?”

Hotel Guest: “It’s just me and my boyfriend…”

Me: *tight smile*

Hotel Guest: “Oh. My. God. He ordered p*rn. We’re at a romantic getaway and he orders p*rn! I’m going to kill him!”

 

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