Lost The Discount

| Denver, CO, USA | Crazy Requests, Hotels & Lodging

(This is a phone conversation:)

Me: “Hello, this is [Hotel Name and Location]. How may I help you?”

Customer: “I’ve been driving around for twenty minutes looking for you. I think you should give me a discount.”

Me: “I’m sorry to hear that.”

(I give directions to the hotel from where she is. She’s basically around the corner.)

Customer: *obviously not listening* “Yeah, but I want a discount.”

Me: “I’m sorry, that’s not something I can discount for. You are always free to call if you need help, though.”

Customer: “But I want a discount.”

Me: “Sorry, I can’t.”

Customer: “…An upgrade then.”

Me: “Sorry, no.”

Customer: “…Okay.”

(She arrives at the front desk and I start checking her in. I’ve acknowledged the fact that I spoke to her on the phone before.)

Customer: “I got lost. Give me a discount.”

Me: “…No.”

Customer: “Upgrade?”

On The Need For Hazard Pay, Part 10

| Denver, CO, USA | Bad Behavior, Crazy Requests, Hotels & Lodging

(We have an elderly guest who stays at the hotel for years and treats it like her own personal nursing home despite the fact that we do not have the manpower or facilities to take care of her. One night I answer the phone to this, I am the only one on staff.)

Me: “Front Desk. This is [My Name].”

Guest: “[My Name]! Come up here and help me.”

Me: *internal sigh* “What can I do for you?”

Guest: “Help me put on my panty hose!”

Me: *knowing what this means, as she’s done similar things before* “I’m sorry, I can’t leave the desk for that.”

Guest: “YOU DO THIS. IS MY MONEY NOT AS GOOD AS EVERYONE ELSE’S?”

Me: “No, [Guest], that’s just not something we can do for you.”

(I hang up and she calls back repeatedly, flooding the phones so I can’t answer any other phone calls or check anyone in. I finally just decide to go up.)

Guest: “FINALLY.”

(She answered the door – naked from the waist down. She handed me a pair of panty hose, which I then dutifully helped her into. This is not the first or last time this has happened.)

Related:
On The Need For Hazard Pay, Part 9
On The Need For Hazard Pay, Part 8
On The Need For Hazard Pay, Part 7

Good Matt Hunting

| Denver, CO, USA | Bizarre, Hotels & Lodging, Movies & TV

Coworker: *to woman who has walked through the door* “Hi there! What can I do for you!”

Woman: “I’m looking for Matt Damon’s room.”

Coworker: *checks computer* “I don’t have anyone under that name… Did you mean the movie star, Matt Damon?”

Woman: “Yes!”

(We are a nice hotel, but not THAT nice.)

Coworker: “I’m pretty sure he’s not here.”

Woman: “But he’s picking me up here! I’m going to call him!”

Coworker: “O… kay.”

(She lets her stay on the couch for a half hour to wait for Matt Damon. A little bit after we switch out, the woman comes back to the front desk.)

Woman: “I’m going to go wait out front for him!”

(She then wandered out the door and into the busy parking lot, and walked aimlessly out into the neighborhood.)