Flushing His Job Down The Drain

, , , , , , | Working | December 6, 2018

(I’m a housing officer for the council, and part of my role includes checking bed and breakfast accommodation provided as a temporary measure to homeless families to make sure the hotels are up to standard. Normally, this is more a formality than anything, and the couple of hotels we use regularly all know me and let me get on with it. On this occasion, I go to reception and ask them to contact the people we have placed so I can then go and do the room checks; instead, the manager says he will take me up to each room and let me in if there is no answer. The first two rooms get checked with no problem. At the third, no one answers, so after knocking, the manager enters the room.)

Me: “Oh, it looks like there’s a leak in the bathroom; the carpet around the door is soaked!”

(We knock and then open the bathroom door. The toilet seat and lid is down, but water is clearly flowing down the outside of the toilet bowl onto the floor, and the floor is covered in a layer of water.)

Hotel Manager: *stepping into the puddle in his normal work shoes* “I’ll fix that!”

(He then proceeded to flush the already overflowing toilet without even opening the lid to see what might be causing the problem or what might come out. His look of consternation and slight panic as the flush predictably caused a small tidal wave to cross the floor and splash God knows what up his legs was the highlight of my day. Not sure we’ll be using them again!)

Unfiltered Story #131617

, , , | Unfiltered | December 6, 2018

Apparently there is this couple that frequently meet up at the hotel for some ‘quality’ time together.  I had never seen them before, but after checking one of them out, Brandy mentioned to me how much she dislikes them.  Apparently they make-out in the parking lot for a lengthily period before finally coming into the hotel.  They’ve even done it in the lobby.  Apparently their time at the hotel is no secret, as the woman’s children have visited on at least one occasion.  She lives in Parksville and her boyfriend lives in Nanaimo.
Anyway, so two Tuesdays ago, I was alone on the front desk.  I had picked up the phone to take a reservation, and this woman appeared.  I put the call on hold and asked how I could help her.  She said that she had stayed in room 233 a few days ago and left behind a plastic bag.  Could I check to see if we had it?  First, I checked the lost and found book to see if anything was recorded.  There was something recorded for 223, but not 233, and it was NOT the kind of thing that I wanted to present to her if it was the wrong room.  I went back to the front and told her that I just wanted to confirm which room she was in.  Yup.  She was in room 223.  The “Grown-Up “Toys”” were hers.  I didn’t want to just hand them to her (again, very embarrassed), so I managed to find another plastic bag so that I could double bag it, making the contents more obscure.  I came around from the back, handed her the bag, and then apologised, as I really needed to get back to the folks on hold.
Sadly, she did not leave while I took the reservation. She opened the bag and checked out the contents and then lingered at the desk.  I finished up the call and then went back to her.

It is late, and I am working alone at the front desk of a family hotel. The phone rang just as a regular guest appeared in the lobby. She and her partner’s weekly rendezvous were notorious among the staff, as they often made out in the parking lot, lobby and elevator before getting to their room, and then usually soiled the linens very badly during their stay. I answered the phone and asked the caller to hold for a moment.

Me: “Good evening. How can I help you?”
Regular guest: “Hi. I stayed in room 223 a few days ago and left behind a plastic bag. Could you see if it was turned into the lost and found?”
Me: “Sure. I’ll just check in the back.”

I start by checking the lost and found log book to see if anything had been recorded as found. Sure enough, there was an entry for room 223 from day she stayed with “Grown-Up Toys” listed as the items found. Because of the nature of the items, I double checked the computer to ensure that she had been the last guest in the room before the items were found. Once that was confirmed, I fished around in the lost and found bin, found a plastic bag containing the items, double bagged it to make it somewhat more obscure, came back to the desk and handed her the bag.

Me (embarrassed): “Looks like the housekeepers found something in your room. Here you go. Sorry, but I really need to get back to the call on hold.”

I reconnected with the caller. The regular checked the contents of the bag and then lingered at the desk while I made a reservation for the caller. Once I was finished the call, I came back to the regular.

Me: “So, is everything all right?”
Regular guest: “This is really embarrassing… I’m so embarrassed, but… was anything else left behind?”
Me: “Uh… I can check, but I don’t think so.  Maybe if you could tell me what is missing…”
Regular guest: “This is so embarrassing.  I left behind our ‘naughty bag’.  There are two vibrators missing.  They’re work about $300.”

I double checked the log bin, the housekeeping sheets and went through the entire lost and found bin for the month. No additional sex toys were to be found. I came back up front.

Me: “Well, it doesn’t look like they were found in the room.  I can check with the housekeeper that turned in these items to see if she remembers anything else.  There is a slim possibility that if they were in a plastic shopping bag, they may have been thrown out, but I doubt it. The girls are extra careful. Let me get your phone number so we can call you if anything turns up.”

After she left, I called the housekeepers and the manager. I would have double checked the guest room, too, just in case the housekeepers had missed the items, but it had already been rented for the night. After a thorough investigation, the regular guest got in touch with our manager at which point she accused the housekeepers of STEALING HER USED SEX TOYS. I’m guessing she must have eventually found them in her own stuff because within a few weeks, she and her partner were back again. They kept coming several times a month until the man’s wife figured it out and demanded to know what room her husband was in, as she could plainly see his car in the lot. The front desk agent on duty wisely refused to disclose the information, but the man left very quickly after his wife did, and we never saw him at the hotel again. I later ran into the regulars on the ferry one day and was not surprised to hear that they had married!

This Booking Is Smoking Hot

, , , | Right | December 5, 2018

(I work in a hotel. We don’t charge by the hour, but some “lovebirds” think we do. A pair comes in late at night.)

Young Woman: “Yes, we reserved a room through [Third-Party Reservation System].”

(My coworker looks through our computer system.)

Coworker: “Oh, [Young Woman]? Yeah, [Reservation System] cancelled it.”

Young Woman:What?! No! You have to get it back!”

Coworker: “I’m sorry, ma’am, but this reservation was made through [Reservation System], and only they can—”

Young Woman: “We just called them a few minutes ago and asked if we could have a smoking room. We didn’t say to cancel!”

Coworker: “Why don’t you call them and tell them so?”

(She finally agrees, glaring at us like it’s our fault, and speaks with them.)

Young Woman: *on phone* “Hello! Yes! This is [Young Woman], and I didn’t tell you to f****** cancel my reservation!”

Customer Service Rep: “Yes, you did. You demanded a room, and you wanted a smoking one. When I said there was none, you said to forget it.”

Coworker: “Ma’am, can I?” *takes phone* “Yes, hello? This is the [Hotel]. Can you just send us a new reservation?”

Customer Service Rep: “No, because she wants to smoke.”

Young Woman: “God! I won’t smoke!”

(They go back and forth for a while, my coworker and the woman both yelling at the poor customer service rep. Finally, they hang up.)

Coworker: “They hung up!”

Young Woman: “I’m going to call them again. I can’t be looking for a new hotel at this time!”

(She does, and yells at the customer service rep, calling her all kinds of names and demanding a free room in compensation for her troubles. Finally, they send us a new reservation, and the girl gets her room and flounces away.)

Young Man: “You upset my girl! I won’t get laid tonight!”

(When they’re finally away, I turn to my coworker.)

Me: “They seemed really young. Did you check their IDs?”

Coworker: “No, in all the hullabaloo, I forgot…”

Me: “…”

Coworker: “But they paid [Reservation System], not us, so it should be okay…”

(A few hours later, they left. We all know what they did in those few hours! Ah, teens. Oh, yes, and they smoked up the room.)

Unfiltered Story #131598

, , , | Unfiltered | December 5, 2018

I’m a 38 year old white guy (this becomes important later) working grave yard shift at a hotel when a couple comes in (white woman, black guy)
Customer: We’d like a room with two double beds
Me certainly that will be (quotes price)
Customer: we can get it for xx.xx online (proceeds to book room on internet after it goes through) how much is that with taxes?
Me: quotes ammount
Customer: we shouldn’t have to pay taxes.  Taxes are illegal.
Me: No they aren’t regardless you have to pay them
Customer: there are people who don’t pay taxes
Me: And they go to prison you still need to pay taxes
Customer: Read the 16th amendment (the US constitutional amendment that allows for taxation I looked it up later so in fact it proves them wrong)
Me: I don’t want to get into a political argument you have to pay the taxes
They pay for the room and leave.  Then decide they want a different room type, then have a problem with the tv in the room.  I try to fix the problem and go back to the desk to get them a new room they come down.
Customer: we want a refund
Me: Certainly one moment
Custoomer: we want a refund or an upgrade
Me: (assuming at this point they are just going to keep complaining) I’ll give you the refund hold on
I refund the money
Female customer: we’ll talk to the other guy the fat one (name)
Me: very well have a good evening
Black customer: you’re a servant
Me: very well have a good evening
Customer:look that up in the black dictionary servant means slave
Me: you are no longer a customer here please leave or I will contact the police
Customer: your a slave
Me: and your a tresspasser
Customer then walks out.  This is the point I get a chance to check the black list (customers not allowed to stay with us any more) and discover they are both on it.


, , , , | Working | November 28, 2018

(My sister just graduated from a medical school in the USA and is about to start her residency. Her husband is really proud of his wife being an MD, because both his family and ours are very much working-class, and none of our parents went to college. His parents didn’t even finish high school, and he is only one of his siblings to get a college degree. While he is professionally successful and makes good money, his wife’s academic success is a matter of great pride and joy for him. As a present to my sister, my brother-in-law books a two-week-long trip to Europe, where they will visit us and travel to a couple of other places. Apparently, he put “Dr. and Mr. [Last Name]” on all their reservations. My partner and I live in a tiny flat, so my sister and brother-in-law are going to stay at a hotel nearby. I pick them up at the airport and drive them to the hotel. The following interaction occurs, and I can hardly stop myself from laughing throughout it.)

Brother-In-Law: “Hello. We have a reservation for Doctor and Mr. [Last Name].”

Clerk: *looking at my brother-in-law* “Welcome to [Hotel], Doctor [Last Name]. We’ll need your passports and a credit card.”

Brother-In-Law: “Sure. But I am not the doctor.” *pointing to my sister* “She is.” *to my sister* “Honey, do you have our passports?”

Clerk: “Of course, Doctor [Last Name]. Will you be needing two keys for you and your wife?”

Sister: *handing the clerk the passports while my brother-in-law gets the credit card* “Actually, not that it matters, but I am Doctor [Last Name], and my husband is Mr. [Last Name]. Here are the passports.”

Clerk: “Thank you, Mrs. [Last Name].” *types in the info in the computer; then looks at my brother-in-law again and hands him the passports* “Here are your passports, Dr. [Last Name]. It’s a pleasure to have you stay with us. Breakfast is served from 6:30 to 9:30. Your room is on the second floor. The lifts are to your left.”

Sister: *looking at her husband* “And that is why I never want you to put ‘doctor’ on any forms for me ever again, sweetheart.”

Page 2/17212345...Last