Unfiltered Story #143647

, | Unfiltered | March 13, 2019

Guest: “Can you take my dollar bills and give me a fiver?”

Me: “Sure.”

(He then gives me 5 dollars, but one of the bills is ripped cleanly in half.)

Me: “Sir, I can’t accept this dollar.”

Guest: “It’s still good!”

Me: “Sir I can’t, do you have another? It’s ripped in two.”

(The guest insists on me taking his ripped dollar. Not wanting to make a big fuss over a dollar, I shrug and throw it in the trash. The guest sees this and scowls at me. Later, I tell a coworker what happened.)

Me: “And can you believe that he tried to give me a ripped up dollar bill? We don’t accept those!”

Coworker: “Well, we could just go to the bank and get a new one.”

Me: “For real? I didn’t know that…still…why did he give ME it? We are not a bank! We’re a hotel business!”

Coworker: *shrugs* “Well we do change money for the guest, so maybe they figured we’d do this bank-like thing too?”

(It’s only a matter of time that someone applies for a loan from us, I think…oh yeah, the kicker was that the guest complained later about me being racist for throwing his money away.)

Unfiltered Story #142806

, | Unfiltered | March 9, 2019

Dude: “Excuse me do you have any rooms left?”

Me: “No we don’t.”

Dude: *rolling eyes* “Why not?! I know you all just have some rooms, you just don’t wanna give it to me because…because you think I’ll be loud! I won’t! I’ll be quiet!”

(He rants about it for a bit, and then another man comes in behind him.)

Me: “Sir, I don’t think you’ll be um, loud, I just don’t have any MORE to sell.”

Man: *coming up* “Excuse me. Do you have any rooms?”

Dude: “Hey, I was here first, no cuts!”

Me: *sigh* “No we don’t, like I was just saying to this other guy.”

Man: “Oh, ok! No problem! I KNOW–” *glances at dude* “it’s not your fault and that you’re a business, and sometimes this happens! I’ll just go off and find another hotel to ask!”

Dude: *storms off*

(After I picked my jaw off the floor, I asked the man if he had worked in a hotel before and he said yes. I wish I could give him a room! Instead I offered coffee as thanks for chasing that annoying dude out, and he said no and left. Awesome!)

A Whole Lot Of Noise About Nothing

, , , , | Right | March 8, 2019

(I am a manager at a hotel. I receive a noise complaint around nine in the evening. It’s a little early in the evening, especially on a weekend, to be calling about noise complaints, but the elderly couple who called are adamant, and the room they are complaining about DOES have a large party of little girls, so it isn’t impossible that they’re being a bit rowdy. I call the room and the mother picks up.)

Me: “Hello, ma’am! I’m sorry to bother you, but we’ve had a complaint about noise coming from your room. I know it’s still a bit early, but if you wouldn’t mind asking the girls to quiet down a little? Some of our guests do turn in a bit early.”

Mother: “Oh! I’m sorry; I didn’t think they were being too loud. We’ll quiet down.”

(Thankful for an easy call, I hang up and think nothing more of it. About thirty minutes later, the room below the party calls again to complain about noise. I call the room again.)

Me: “I’m sorry, ma’am, I don’t mean to be a bother, but we have had another noise complaint.”

Mother: *sounding a bit annoyed* “Well… I mean, they’re just sitting and watching a movie right now. They’re not talking or running around, and the TV isn’t even up too loud. I don’t know how they could be quieter!”

Me: *beginning to think this was a mistake* “Oh, my gosh, I am so sorry! I’ll sort this out, ma’am. Sorry to have disturbed you.”

(I hang up, but I am at a bit of a loss. It’s possible the mother is lying, but given her pleasantness earlier, I’m not sure that’s the case. I walk by the complainants’ room, but I can’t hear anything that might be causing them their issue. By the time I get down the desk, they have called again, still insisting the room above them is being loud. This time I don’t call; I physically go up to the room. THERE ISN’T EVEN ANYONE THERE. The guests have left their curtains open and I can see clearly that the room is entirely vacant. I go down to the complainants’ room to speak to them.)

Guest #1: “Why are you bothering us?! It’s the people upstairs that can’t be quiet!”

Me: “Sir, I’m sorry, but I just came from that room. The guests aren’t even in it right now. There is no possible way they’re causing your issue, and I can’t continue to bother them for something that isn’t their fault. Are you positive the noise is coming from above you?”

Guest #2: “Well, that’s what it seemed like! Come in and listen!”

(I do so. It is dead silent. You could hear a pin drop. I have no idea what their issue is.)

Me: “I’m sorry, but I honestly don’t hear anything.”

Guest #1: “Well, it stopped now! But aren’t you going to do anything?!”

Me: *getting frustrated* “I can’t stop a noise that I can’t hear and you can’t accurately locate! I’m sorry, but the best I can offer is to move your room, and hope that whatever noise you’re hearing won’t be in your new location!”

(They did end up moving rooms, but they left a nasty complaint with the morning manager. I soon decided I wasn’t cut out for management, and moved back to my position as an overnight auditor. Now, when I get noise complaints, I won’t even call an accused room if it’s past midnight unless I can get my security guard to confirm where the noise is coming from. People seem to lose all sense of directional hearing when they stay in hotels, and it’s not worth having TWO rooms upset at me.)

Unfiltered Story #142785

, , , | Unfiltered | March 8, 2019

Caller: Do you have any rooms for saturday
Me: Let me check for you sir
(check on the computer)
I”m sorry sir we do not have any rooms available Saturday
Caller: Do you have any rooms Friday
Me: Yes Sir we do have rooms on Friday
Caller: So what if I just stay over in the room and check out on Sunday
Me: you would have to check out on Saturday
Caller: but what if I just stay over Friday and Saturday and check out on Sunday
Me: I’m sorry sir we have no rooms on Saturday you would not be able to stay Saturday night
Caller: oh ok *hangs up*

They’re All Upcharged Up

, , , , , , | Right | March 7, 2019

(While at grad school I work the overnight shift at a cheap hotel chain. Rooms are about $50 a night, but there is a coupon for $39.99 in a popular hotel coupon book that’s available all along the interstate. It clearly states on the coupon that this is only for non-renovated rooms, and that there is a $5 upcharge for the renovated rooms. One night I have this conversation.)

Customer: “Hi. I’d like one of your coupon rooms, please.”

Me: “Okay, we are currently sold out of our non-renovated rooms, so is a renovated room okay for the $5 more?”

Customer: “What? No. Your coupon says $39.99. That’s what I want.”

Me: *resisting the urge to sigh because this is a common argument and it’s one am* “I’m sorry, but those rooms are sold out. I can give you a renovated room for $44.99.”

Customer: “This is ridiculous! I’m calling your corporate office and reporting you for false advertising!”

Me: “It clearly states on the coupon that—“

Customer: *flips phone open and dials corporate, glaring at me*

Me: *soldiers on* “The renovated rooms are a $5 upcharge.”

(I give up, because I know how this will go with corporate; it’s happened before, though, granted, not with the customer standing right in front of me while calling.)

Customer: *talking on the phone to corporate* “Hello. I’m at your hotel in Syracuse and they won’t honor a coupon from this coupon book. Yes, I’ll hold.” *continues to glare at me*

(The hotel landline rings. I pick it up, looking steadily back at the customer.)

Me: “Thank you for calling [Hotel]. This is [My Name]; how can I help you?”

Corporate: “Hey, this is [Corporate] from corporate. We just got a customer complaint about a coupon?”

Me: *still looking steadily at the customer* “Yes, as I explained to the customer, the room that the coupon refers to is sold out for the night. We do have renovated rooms available at a $5 upcharge from the coupon price. It explains that on the coupon.”

Corporate: “Okay. I’ll let her know, thanks.” *hangs up*

Me: *hangs up*

Customer: *obviously just taken off of hold* “Yes, I’m here.” *I can faintly hear corporate repeating word for word what I’ve now explained three times* “Fine.” *hangs up* “I’ll take a renovated room.”

Me: *smiles* “Of course.”

Page 2/18712345...Last