| England, UK | Crazy Requests, Hotels & Lodging, Pets & Animals

(We are a hotel right on the sea front.)

Guest: “I would like to move rooms, please.”

Colleague: “Is there anything I can help with?”

Guest: “I would like to move down the hotel as the seagulls are keeping me awake.”

Colleague: “I’m really sorry; we don’t have any available rooms. We are by the sea; there are going to be seagulls everywhere.”

Guest: “Oh. Is there anything that you can do to make them quiet though the night?”


A Golden Opportunity To Complain

| ND, USA | Crazy Requests, Hotels & Lodging

(I work as a night auditor and part of my job is making reservations. One night I get a call from a gentleman that needs a room on a night that we are sold out. I inform him we are full and this is his response:)

Caller: “But I am a Priority Club Gold member. My room is guaranteed!”

Me: “Yes, it’s guaranteed IF there is availability, but we are completely booked.”

Caller: “But I’m Gold; you have to give me a room!”

Me: “I again apologize, but we are full on that night.”

(He cussed me out and hung up. I sometimes wonder if people realize that when they argue, it’s pointless. I mean, I’m not a carpenter, so I can’t build them a room!)


Putting That Argument To Bed

| ON, Canada | Hotels & Lodging, Popular

(I work at a hotel in an area that becomes heavily over-run with tourists in the summer. This happens with someone trying to make a reservation over the phone.)

Me: “Okay, so arriving [this date] for two nights? Would you prefer a room with two double beds or one king size bed?”

Caller: “Yes.”

Me: “I’m sorry? A room with two beds or one king?”

Caller: *very aggressively* “YES! Aren’t you listening to me?”

(It’s been a long day full of rude people and I start to lose my cool.)

Me: “Ma’am, if anyone isn’t listening, it’s you. I’m offering you a choice. Do you want a room with one bed or two beds?”

Caller: “Oh. Two beds, please.”

(After I hang up I expect my boss to get me in trouble for being rude, but when I turn around she has her head in her hands and mutters:)

Boss: “If the whole summer is going to be like this, put me out of my misery now.”