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Not So Pretty In Pink, Part 2

, | Orlando, FL, USA | Bad Behavior, Spouses & Partners

(The theme park I work for is testing a new wristband system. Instead of having to carry key cards for the hotel room, guests get wristbands that will unlock their doors, and they can also be used to charge purchases to their bill. Certain VIP members get to test them early, and get some extra perks with them. I am helping a family check in.)

Me: “Here are your wristbands!”

Mom: “Can we get ones like theirs? I want a pink one and so does my daughter.”

(She points to some people checking in with my coworker. VIP testers receive a different design on the band, and also get to pick from a list of colors. Current guests only get black or light gray.)

Me: “Sorry. ma’am, those aren’t available to everyone yet. The colorful ones are only offered to park members right now.”

Mom: “Well, make me a f****** park member, then! I want a pink f****** wristband!”

(Park members are usually wealthy families who live close by and come to the parks at least once a month. The expensive dues aren’t really worth it for tourists who only visit occasionally. Normally I would try to explain this to her, but I’m frustrated at how she’s treating me.)

Me: “Oh, you want to be a park member? Let me help you sign up! Your dues are $XXXX a year; I can either bill that fee to your room or you can pay right now with the card I have on file. Here’s your paperwork. You’re welcome to fill it out at your own pace and bring it back to any cast member at the check-in desk when you’re ready.”

Mom: *screams loudly and storms out of the hotel*

(The dad watches her leave, then sadly shakes his head.)

Dad: “This is supposed to help us fix our marriage.”

(I later see him and the daughter out in the lobby playing. He waves me over.)

Dad: “My wife decided to fly home because, according to her, you ruined the vacation. She threatened to call your boss. Are you going to get in trouble?”

Me: “Probably not, sir. I did exactly what she asked, which was to sign her up for the park membership. My coworker will be happy to back up my story.”

Dad: “Good. I’ve decided to go through with the divorce. I’m thankful she–” *motions to daughter* “–is too young to understand.”

Me: “I’m sorry to hear that, sir. Please let me know if there’s anything I can do to make your stay exceptional.”

Dad: “I think we’re fine, thank you. How do I contact your boss, though? You’ve been so helpful.”

(I gave him my supervisor’s contact information. Once they left for the day, I arranged to have a small basket of treats and toys for him and his daughter to be delivered to the room. I received a glowing report from him, which helped me receive a raise! He also had some flowers delivered to the front desk of the hotel for all of the staff to admire.)

Related:
Not So Pretty In Pink

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Can’t Manage What You’re Telling Them

| USA | Crazy Requests, Hotels & Lodging

(The phone rings while I’m working the front desk at a hotel.)

Me: “[Hotel], this is [My Name] speaking. How can I help you?”

Caller: “Is this [Hotel]?”

Me: “Yes, it is.”

Caller: “And what is your name?”

Me: “My name is [My Name].”

Caller: “I would like to speak to a manager.”

Me: “Unfortunately there is no manager on site right now. Could I take a message for you?”

Caller: “I want to make a room block for a wedding, so I need a manager NOW.”

Me: “As I said, sir, there is no manager on site to speak with you. However, I can transfer you to our events coordinator who is in charge of handling weddings.”

Caller: “No! I NEED TO SPEAK TO A MANAGER ABOUT ROOMS FOR A WEDDING. Transfer me to a manager this instant!”

Me: “I understand, sir. I will transfer you right away.”

Caller: “You should know I’m reporting you for lying and wasting my time!”

(I transfer him to the empty manager’s desk in the back. He didn’t call back.)

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A Disturbing Way To Say ‘Do Not Disturb’

| Boston, MA, USA | Bizarre, Hotels & Lodging

(I’m the idiot customer in this story. My family got two hotel rooms, one for my parents and the other for my sister and me. My mom comes into my room as I’m doing my hair in the bathroom, half-dressed. There’s a knock on the door and I assume it’s my dad.)

Me: *yelling* “I’M NOT WEARING PANTS!”

(Unfortunately for me, it wasn’t my dad. It was a hotel employee. He muffled a response of “uh, ok” and left. If you’re out there, sir, I’m so sorry. I hope I made your day though because my family can’t stop laughing.)

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In A Butter Bother

| Clute, TX, USA | Bizarre, Hotels & Lodging

(I am the customer. I have brought peanut butter and bread to a hotel room, but have not brought a knife. Looking around the room, I have found a ballpoint pen, and am intending to use it as a spreader. My cousin, who I am sharing the room with, asks:)

Cousin: “Are you sure that’s sanitary?”

Me: “I’ll check.”

(I call the front desk.)

Front Desk: “Hello?”

Me: “Hi. How sanitary are your pens?”

Front Desk: “What?”

Me: “The pens. The ballpoint pens. I’m seeing if I can use them as peanut butter spreaders.”

Front Desk: “I don’t know. Some people take them home, and some of them just come off a cart… We have butter knives!”

Me: “Are they complimentary?”

Front Desk: “Sure.”

Me: “Can you send them up?”

Front Desk: “Sure.”

(They did!)

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Doctor “Do Not Disturb”

| USA | Crazy Requests, Hotels & Lodging

(A customer comes up to the desk in the morning and informs us that his toilet is broken, and tells us to look at it. Hours later, the customer comes back and informs us very impolitely that his toilet is still broken.)

Me: “I do apologize for that, sir… but when our maintenance man went up to fix it, he was stopped by a Do Not Disturb sign on your door.”

Customer: *rolls eyes and throw hands up exaggeratedly* “THAT was for the housekeeper, not the maintenance man! I put it up because I didn’t want my room cleaned! Obviously, I want my toilet fixed!”

Me: “I apologize, Mr. [Customer], but it is our policy not to disturb guests who do not want to be disturbed. We could get into trouble if we did.”

Customer: *waving hands in air* “It’s Doctor [Customer]! I have a PhD! So, now you want to blame me for my toilet not being fixed, and you don’t even address me right?! You know what I’m going to do? Complain on the customer complaint line about how poorly run this hotel is! Yessirree!”

Me: “Ok, sir….”

Customer: “I’m a doctor, not a ‘sir’!” *storms off*

(He did complain and his complaints were laughed off.)

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