A Troublemaking Transformation

| USA | Working | March 7, 2017

(I am the ‘bad’ worker here. A young man approaches. He looks like he’s in his mid-20s, hair in thick disarray, facial hair everywhere, torn shirt, torn jeans, wrinkly clothes, red eyes, unwashed face, basically looked very unkempt. I figure he is a ‘punk’ and therefore a troublemaker, so I keep a close eye on him. After a bit he disappears. The next morning, a handsome young man in a very well-tailored suit comes down.)

Suited Man: “Hello, I’d like to check out.”

(After asking his room number, I checked the computer and realized that he was part of a group of lawyers that was staying with us! Moreover, he was the same ‘punk’ from before. I couldn’t believe the transformation, so I just stood there and gawked. It was like one of those makeover shows, before and after. ‘Never judge a book by its cover’ is true.)

Below Standard Greeting

| USA | Working | March 6, 2017

(I have a coworker who is really pretty but also ditzy, and not too bright. Our standard greeting is to welcome the guests, and tell them our hotel information. We have done it so often that we’ve become quite good, except for my coworker.)

Coworker: “Welcometoourhotelwehavebreakfastincludedfromsixtonine–”

Guest: “Huh?”

Coworker: *repeats it in exactly the same way*

(The guest was utterly confused, and I told her to say it more slowly, but she looked confused and said it even FASTER. So, I did the greeting instead. Later, the guest complained to our general manager about it, and instead of disciplining my coworker, she got promoted to front desk manager! Much later after that, I left the company and saw her — since I knew the front desk manager did it — put out an ad for a new employee. The ad was full of grammar and spelling errors. I laughed.)

That’s A Completely Different Function

, | Phoenix, AZ, USA | Right | March 1, 2017

(I am working nights at a help desk for hotel guests that need assistance connecting to WiFi. The customer can’t get online because the laptop’s WiFi is off. I calmly try directing their attention to the FN key (function key) + the key with WiFi signal on it (F6).)

Me: “To enable WiFi simple press and hold the FN key Then tap F6.”

Customer: “Don’t get impatient with me, sir.”

Me: “Oh, I’m not; just letting you know how to turn on your WiFi.”

Customer: “Let me talk to your supervisor!”

Me: “Okay… I can help if you would simply press the—”

Customer: “Supervisor!”

Me: “Okay, one moment…”

Supervisor: “This is [Supervisor]. How can I help?

Customer: “Your tech is being rude and telling me to press the FN key over and over. It’s unprofessional!”

Supervisor: “Do you see the space bar?”

Customer: “Yes.”

Supervisor: “Look three keys to the left; what does it read?”

Customer: “Oh, my god, I thought he was telling me to press the ‘effin’ key! I’m so sorry.”

They’re Looking For In-Room Entertainment

| OK, USA | Working | February 28, 2017

(My manager and I are talking about projected business levels while a coworker putters around. Note that this coworker is a great guy, but can be a little adorably clueless sometimes.)

Manager: “Hmm… Valentine’s isn’t too busy yet… but we get a lot of walk-ins usually, don’t we?”

Me: “Yeah, lots of people come in looking for last-minute bookings.”

Coworker: *incredulously* “Really? Why?”

Me: “…seriously?”

Coworker: “Yeah, I mean, why get a hotel room on Valentine’s? There’s nothing here to do!”

Me: “Yeah… there definitely is.”

Coworker: “Like what?”

Me: “We’ll tell you when you’re older, [Coworker].”

(My manager cracked up laughing. It should be noted that my coworker is a man in his twenties.)

Guys These Days Are Easily Bugged

| Aurora, CO, USA | Right | February 28, 2017

(I am a female front desk associate working at a small hotel. This means most evenings I am the only employee on site.)

Guest: “There is a bug flying around my room. Can someone please come take care of it?”

(Note that this was an adult male. Yes, I killed the bug for him.)

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