Employees Who Have Spirit

| GA, USA | Hotels & Lodging, Money, Tourists/Travel

(I am a hotel concierge, and a few customers are talking about the prices of late-night ghost tours of the city.)

Customer: “What’s the price of [Tour #1]?”

Me: “That one is [Expensive Price], and it’s inside an air-conditioned trolley that goes through most of downtown.”

Customer: “What’s the price of [Tour #2?]”

Me: “That one’s [Cheap Price], and it’s a walking tour inside of a graveyard. There’s also a tour in a modified hearse that’s [Cheaper Price], and it’s the most economical.”

Customer: “Well, what tour can I get for two dollars?”

(Most of the prices are over twenty dollars, and my mother has a strange way of dealing with customers that try to lowball the prices.)

Me: “For two dollars, I’ll take your family into the bathroom, turn off the lights, and go ‘WoooOOOooooOOO!’ like a ghost.”

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Speaking Up Can Get You Down

| USA | Crazy Requests, Family & Kids, Hotels & Lodging

Me: “Hello, this is [Hotel] in [City, State]. My name is [My Name]. How may I direct your call?”

Caller: *with kids screaming in background, on a busy highway, on speaker* “WHAT?! SPEAK UP! I CAN’T HEAR YOU!”

His Logic Has Checked Out

| CO, USA | Hotels & Lodging

(I am working at the front desk at about 10 pm. An older gentleman approaches.)

Me: “How can I help you? ”

Guest: “I want to check out now.”

Me: “Okay, no problem. Why leaving so early?”

Guest: “Oh, I’m still going to be in the room till tomorrow morning.”

Me: “…Then I’m sorry, sir. I can’t check you out tonight, as our system would then tell us your room would be vacant.”

Guest: “But I want to check out now! Not tomorrow morning.”

Me: “I’m sorry, sir, but I can’t do that. See, what room are you in?”

Guest: “Room 000.”

Me: “So, if I check you out now and another person comes in and wants a room, I can say ‘Sure! Room 000 is open.’ You understand?”

Guest: “But I don’t want to do it tomorrow! I want to check out now!”

Me: “I’m sorry, sir, you can’t check out until you’re leaving the hotel.”

Guest: “Well, I can see I’m getting nowhere.” *stomps off talking about how stupid I am*

Coworker: “Maybe we should send another guest to 000 and when he yells at us for THAT tell him we checked him out like he asked.”

Suited To Handle This Case

| Boston, MA, USA | Hotels & Lodging, Rude & Risque

(A well-known guest comes down to the front desk.)

Me: “Hi, [Guest], how are you doing?”

Guest: “Not good at all.”

Me: “What’s wrong?”

Guest: “I need to be moved to a new room.”

(The hotel is at 100% occupancy so there is no way I can move her.)

Me: “Why would you need to be moved? Is there something wrong with the room?”

Guest: “Very wrong! There is a loud vibrating throughout the whole room and I won’t be able to sleep tonight unless I move because it is so bothersome!”

Me: “How about I come take a look in your room to see what the problem is?”

(We go up to her room, and she wasn’t wrong. The whole room was making a loud vibrating sound and was pretty disruptive.)

Guest: “See how bad it is? Move me now, please!”

(I walk around the room and notice the sound is loudest over in the corner by her suitcase.)

Me: “It seems to be coming from the corner of the room. Maybe something is going on in the room next door?”

Guest: “I have no idea but it’s really annoying me!”

(I notice the vibration is coming from her suitcase and I start to get nervous thinking I am about to discover something I am not suppose to see.)

Me: “Miss, it seems to be coming from your suitcase. Is there anything in there that would be making this sound.”

Guest: *looking nervous* “Oh, um, I didn’t even think of it coming from my suitcase. Let me go look.”

(She went over to the suitcase, looking embarrassed, and I started to feel awkward. I felt like I should have left before I saw what she pulled out but she told me to stay. My suspicion ended up being right; she pulled a vibrator out of her suitcase and apologized for the hassle. Then she continued to talk to me about unrelated events while casually holding the vibrator.)

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Wireless, Clueless, And Hopeless, Part 17

| USA | Hotels & Lodging, Technology

Guest: *on phone* “Your Internet’s not working.”

Me: “Hmm, let me check… Yes, it is working. That means it’s your computer that has a problem.”

Guest: “My computer’s brand new! I VERY much doubt it has a problem.”

Me: “Well, how about you bring it down to the front desk and I could have a look and maybe make it work?”

Guest: “FINE!”

(She hangs up. She brings an old battered looking Mac model that I’m not familiar with.)

Guest: “I still believe it’s your Internet that’s not working, and you’re too ashamed to admit it.”

Me: “Ma’am, our Internet works fine! See?”

(I hold up my tablet, which has the Internet working fine on it.)

Guest: “Humph! Then why won’t it work on my computer! It’s my son’s and he said it was brand new!”

Me: “I don’t know…”

(After a while of poking around, I realize the wireless adapter is not turned on. I look for the switch or button but can’t find it. The lady finally calls her son to ask where it is and we finally get it working.)

Me: “There, see? It’s was just that the wireless was not turned on. Now it’s working fine…”

Guest: *red faced* “It was still your Internet that was the problem! I will complain!”

Related:
Wireless, Clueless, And Hopeless, Part 16
Wireless, Clueless, And Hopeless, Part 15
Wireless, Clueless, And Hopeless, Part 14

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