When Managers Get Pillowried

| VA, USA | Working | March 21, 2013

(My coworker has recently been promoted to manager, much to our dismay. She is loud, rude, and abusive type, and yells at us in front of the customers. This day is no different.)

Coworker: “[My name], you’ve made a BIG mistake! You better apologize RIGHT NOW! You are soooo stupid!”

Me: “What mistake did I make?”

Coworker: “You gave the wrong guest foam pillows! Now the guest will be very angry! It’s all your fault!”

(As my coworker continues her rant, nearby hotel guests can’t help staring. Meanwhile, I pull up log.)

Me: “Um, if you’ll look here, you’ll see that the one who put this in was under YOUR name.”

(I turn the computer screen so she can see.)

Coworker: “What?!”

(My coworker goes pale as she sees her name on the screen.)

Coworker: “Oh… well… um… everybody makes mistakes, right?” *stupid laugh*

Getting Into Her Good Books

| New Zealand | Right | March 19, 2013

(I am checking out a friendly, talkative lady. We discover we both are avid readers, and discuss the pros and cons of e-readers. I offer her a free internet code to download a book onto her e-reader, just because she’s being so nice.)

Customer: “Is it okay to leave my bags here for an hour or two?”

Me: “Of course! Leave them for as long as you like.”

Customer: “Thanks!”

(She comes back later, and drops a very expensive new release book on the counter.)

Me: “Sorry, I don’t understand?”

Customer: “It’s for you! I’ve finished it already. I don’t have the space to take it back. Besides, after the internet code, I have a book to read on the plane anyway!”

Me: “Oh! This is really just too kind. I couldn’t!”

Customer: “Nonsense! Thank you so much for your help this morning. I remembered you said how much you loved a real book, so here you are. Have a wonderful day!”

(It wasn’t the gift that choked me up. It was the fact she had actually listened and paid attention to our conversations that was so heart warming. Thank you lovely lady!)

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No Proof In Purchase

| Wiltshire, England, UK | Right | March 13, 2013

(We have a school prom in our function room. Whenever we have a prom, we run a ‘dry’ bar. We will not serve the students at the main bar. One of the teachers approaches the bar and slams a bottle down on the counter.)

Teacher: “I just took this from one of my students. He is 16!”

Me: “Ma’am, it’s—”

Teacher: “This is a disgrace; you’ve broken the law. Who served him! Was it you?”

Me: “It’s a—”

Teacher: “I want to speak to your manager.”

Me: “I understand why you’re upset, but—”

Teacher: “We won’t have another prom here! Selling alcohol to kids—”

Me: “It’s a non alcoholic beer. There is no alcohol behind the bar tonight and no one here would serve anyone underage anyway.”

Teacher: “Oh, God. I’m so sorry. I’d better give this back to him.”

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No Proof In Purchase

| Wiltshire, England, UK | Learning | March 11, 2013

(We have a school prom in our function room. Whenever we have a prom, we run a ‘dry’ bar. We will not serve the students at the main bar. One of the teachers approaches the bar and slams a bottle down on the counter.)

Teacher: “I just took this from one of my students. He is 16!”

Me: “Ma’am, it’s—”

Teacher: “This is a disgrace; you’ve broken the law. Who served him! Was it you?”

Me: “It’s a—”

Teacher: “I want to speak to your manager.”

Me: “I understand why you’re upset, but—”

Teacher: “We won’t have another prom here! Selling alcohol to kids—”

Me: “It’s a non alcoholic beer. There is no alcohol behind the bar tonight and no one here would serve anyone underage anyway.”

Teacher: “Oh, God. I’m so sorry. I’d better give this back to him.”

Some Customers Are Beyond Belief

| VA, USA | Right | February 18, 2013

(A harried young woman enters our hotel and approaches the front desk. She’s holding a voucher that I know we don’t accept.)

Me: “Hi. I’m sorry, but we don’t accept that voucher.”

Young Woman: *in dismay* “Really? This one?”

Me: “Yes. Plenty of others before you have tried to use that, and my manager says no. The other hotel on [other street] uses it.”

Young Woman: “What?!”

Me: “We don’t accept that voucher.”

Young Woman: “I must make sure. Can you give me their phone number? Can I use your phone?”

Me: “Um… okay. But like I said, this has happened many times before and they’re the only ones who take those.”

Young Woman: *calls anyway* “…That’s what the hotel I was just at said about you!”

(She calls and they confirm they take it. I give her the address and call her a cab.)

Young Woman: “Thank you so much for your help!”

Me: “No problem.”

Young Woman: “I didn’t mean to disbelieve you earlier, but I just had a bad day and had to make sure!”

Me: “That’s okay!”

(She smiles and wishes me a good night I do the same. Too bad more people can’t make an effort to be pleasant even after a long day like her!)

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