The Devil Is In The Pre-Sales

| Pennslyvania, USA | Right | January 25, 2010

(I’m working at the hotel on Christmas Day.)

Customer, to husband: “See that girl there? She must be one of those devil worshipers! Why else would she be here on the day of Christ’s birth?”

Me: “Excuse me?”

Customer: “Who do you worship? Why are you working on Christmas? You worship the devil!”

Me: “Actually, I’m working because I don’t have any children. A lot of the other employees do so they’re home with their families.”

Customer: “Who do you worship?”

Me: “I’m a Christian.”


Husband: *laughing* “Yes, just like Santa. He sees you when you’re sleeping and knows when you’re awake.”

Customer: “Santa has NOTHING to do with Christ. You’ll offend them both!”


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Questionable Intelligence

| | Right | December 9, 2009

Me: “Good afternoon. Thank you for calling [hotel]. How may I help you?”

Customer: “Yes, can you tell me what room is beside 106?”

Me: “Um…room 107?”

Customer: “That’s the one! Thanks so much!” *hangs up*

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The Fourth Is Not Strong With This One

| | Right | December 4, 2009

Me: “Thank you for calling the [hotel]. How may I direct your call?”

Customer: *in a British accent* “I need a room for tonight.”

Me: “I’m sorry, sir, but we are booked.”

Customer: “Why?”

Me: “It’s the 4th of July. We’re always booked on the 4th.”

Customer: “I know the date! Why are you booked?”

Me: “Um, it’s July 4th.”

Customer: “Listen, just give me a room!”

Me: “I’m sorry sir, we are sold out. The entire town is sold out.”

Customer: “The entire town? Why?”

Me: “Sir, it’s the 4th of July. Independence day.”

Customer: “Independence from what?”

Me: “Um, England.”

Customer: “Oh bloody h***!” *click*

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| | Right | December 1, 2009

Me: “Hello, [hotel name]. How may I help you?”

Customer: “I need to cancel my reservation for tonight.”

Me: “I’m sorry sir, but we require 24 hour notice for all cancellations.”

Customer: “Well it’s an emergency! My daughter got sick and we
had to stay home!”

(I glance down at the caller ID and see that this phone call is coming from a competing hotel across town.)

Me: “Okay, sir. I’ll cancel it for you due to this emergency situation.”

(Ten minutes pass, and I call the other hotel and ask to be connected to the guy’s room.)

Customer: “Hello?”

Me: “Hello sir, this is [name] from [hotel]. I just wanted to call you back with your cancellation number and to wish your daughter a speedy recovery.”

Customer: *stammering* “How did you get this number? Are
you following me?!”

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I Can Hear Clearly Now The Brain Is Gone

| | Right | November 26, 2009

(A man claiming to be our hotel guest’s boss calls our front desk several times, claiming that the guest won’t return his calls. I ring the hotel guest to let her know the situation.)

Me: “Hello! I received a few phone calls from a Mr. *** asking you to call him back immediately.”

Hotel guest: “Oh, Mr. ***? I don’t know a Mr. ****.”

Me: “Oh, okay. I’m sorry to bother you. I will ask him to stop calling.”

Hotel guest: “Well, what was his name again?”

Me: “Mr. ***.”

Hotel guest: “Was he tall?”

Me: “Ma’am, he was on the phone.”

Hotel guest: “You didn’t notice if he was tall or not? That doesn’t help me at all.”

Me: “Very sorry, ma’am. I will try to get a better look at him next time he calls.”

Hotel guest: “Thank you so much dear!” *hangs up*


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