Tech Support Classics, Part 2: This week, we feature another five stories that reveal the trials, tribulations, and terrors that technical support employees endure daily! PS–also check out Tech Support Classics, Part 1!
- Scareware Makes Us Aware:
TMI: getting an STD from an FLV!
- Workin’ That Tech Support Magic:
A clever tech support employee gets some magical help!
- Get A Life:
A “real”-ly demanding customer gets a “reality” check.
- What She Needs Is A Skynet:
Artificial intelligence meets zero intelligence.
- How To Make Them As Silent As A Mouse, Part 2:
A user points and clicks their way into the Tech Support Hall Of Shame!
PS #1: check out our new Extras section, with pictures, videos, and news galore!
PS #2: Read more roundups here!
(I work at the information desk in a section of the hospital allocated for renting to private practices. It’s a pretty large building, so we get a lot of patients asking directions to a certain doctor’s office.)
Patient: “I have an appointment at 2:00. Where do I go?”
Me: “Well, this is a large building with a lot of doctors in it. Who did you need to see?”
Patient: “I don’t know. Can’t you look it up? My name is [name].”
Me: “Unfortunately, I don’t have access to the doctors’ schedules. Do you remember what kind of doctor it was? General practitioner, cardiologist—”
Patient: “I don’t remember.”
Me: “What were you seeing the doctor for?”
Patient: “My kidneys, I think…”
(I start going through the list of doctors looking for nephrologists.)
Me: “Does [nephrologist] sound familiar?”
Patient: “I don’t remember! Just tell me where my appointment is!”