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Irrational Name Calling

| NY, USA | Bad Behavior, Crazy Requests

(I work at the customer service desk. The phone rings.)

Me: “Thank you for calling [Store] of [Town] customer service; how may I direct your call?”

Customer: *irate* “I have been waiting weeks for my order and I’ve heard nothing from you! This is unacceptable!”

Me: “I apologize for the inconvenience. Can I have your phone number to pull up your order?”

Customer: “Every time I call it’s the same thing. You people never actually do anything!”

Me: “Well, I apologize if you’ve had a bad experience but I know nothing about your order and unfortunately there’s nothing I can do to help you without pulling up your order to see what’s going on.”

Customer: “Who am I speaking with?”

Me: “Customer service.”

(I refuse to give out my name to irrational customers.)

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Giving You His Two Cents… Twice

| USA | Home Improvement, Money

(I am working outside in the garden area. An older gentleman walks up to the counter.)

Me: “Hello! How are you today, sir? How may I help you?”

Customer: *a bit harshly* “I want two of those bags of cheap soil out there. They’re $1.57.”

Me: “The topsoil, sir? The white and brown one?”

Customer: *even more harsh* “Yes. I want two. They’re $1.57.”

Me: *cheerily* “Actually, sir, that sale is $1.55 a bag! You save four pennies!”

Customer: “No. I have purchased some before and they were ONE DOLLAR, FIFTY SEVEN CENTS.”

Me: “I’m sorry, sir. Perhaps that was a different sale? Or perhaps you had been misinformed? You’ll be saving four pennies today…”

(He continued to argue while I gently kept trying to tell him that he was saving money. Eventually he threw his card at me, paid, and left. Perhaps I should have just let him overpay?)

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An Attitude Trans-formation

| Bradenton, FL, USA | Food & Drink, Language & Words, Popular

(The maintenance man is cleaning the restrooms. He places his cleaning cart in front of the women’s restroom with a sign attached, which reads: “Restroom closed for cleaning. Please use unisex restroom.” I am working at self-checkout, which is next to the restrooms.)

Customer: *to me* “So, I can’t use the bathroom?”

Me: “Yes, ma’am. The unisex restroom is open.”

Customer: “What?! I’m not a unisex!”

Me: “Ma’am… the unisex restroom is just a one-person restroom that can be used by anyone.”

Customer: *yelling* “I am not a unisex! Why would you tell me to use a restroom for a unisex?! I will NOT use their restroom!” *stomps out of the store*