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The Manager Paints A Good Picture

, , , , | Right | November 2, 2022

I am working returns when a customer tries to return some paint.

Me: “Is the paint open?”

If it is, I can’t put it back on the shelf — standard procedure.

Customer: *Freaking out* “I’ve never been so offended! I’ve returned thousands of dollars of merchandise here and never been asked that question!”

Me: “Ma’am, I am simply doing my job.”

She demands a manager, who comes over to me after talking with the customer.

Manager: “Ignore my angry face. She is clearly crazy and you’re just doing your job, and I’m just looking like I’m giving you a talking-to.”

It took all I had to keep from bursting out laughing. The customer GLARED at me for the rest of her visit, shopping and checking out.

Just Your Friendly (Sort Of) Neighborhood Roofer

, , , , , , | Working | October 16, 2022

A couple of years ago, my dad discovered that there was a hole in the roof. He could stand in the hallway and look right up into the sky through the hole. This was at the beginning of September, and the weather forecast mentioned heavy rain that afternoon.

As Dad always wants to support businesses in their tiny hometown, he called the only roofer in town listed in the phone book.

Dad: “Hi, I’m [Dad] at [address]. There is a hole in my roof that needs to get fixed.”

Roofer #1: “Uh-huh. I can drop by in May.”

Dad: “May? That’s eight months from now. I can see the sky through this hole and it needs to be fixed ASAP.”

Roofer #1: “Okay, so, see you in May, then.”

Dad: “Absolutely not. Bye.”

Dad was not happy when he consulted the phone book again and called a roofer in a neighbouring town.

Dad: “Hi, I’m [Dad] at [address] in [Town]. There is a hole in my roof that needs to be fixed.”

Roofer #2: “Oh, that doesn’t sound good at all. I could— Wait, did you say [address]?”

Dad: “Yep.”

Roofer #2: “I’m over at [Parallell Street] on a job. My lunch break is in half an hour. I’ll drop by and check your roof then if that’s okay with you.”

Dad: “Sounds good!”

The roofer came over and agreed that the hole needed to be fixed ASAP. He called again right after his lunch break.

Roofer #2: “Hi again. So, your roof needs to be fixed urgently. We are basically done here, and what’s left is just cosmetic. I want to fix your roof before this incoming rainstorm. I’ve talked to the homeowner here, and we agreed to finish his roof tomorrow, instead. He was very eager to help out a neighbour in need.”

My dad has been recommending one of these roofers ever since — the other, not so much.

But it was quite the coincidence that the good roofer was working so close and could drop by basically right away.


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At The End Of The Day, It’s Pretty Cut And Dryer

, , , , , | Right | October 6, 2022

My husband and I used to be managers of a local home improvement and appliance store. I ran the construction and remodel side; he ran the appliance repair and delivery side. Our boss, who was the owner, was a super nice guy who was basically family.

On the day in question, I am working in the store rather than on the road, so I get to see this lovely exchange take place.

A woman in her mid-fifties comes in and buys a used and very affordable dryer. We load the dryer into her husband’s truck and they leave.

An hour later, the woman returns and moans to the sales girl at the front desk.

Customer: “The dryer you sold me doesn’t work!”

Sales Girl: “Oh, I don’t know how this could have happened. All our used appliances are tested before they leave the store—”

Customer: “You’re all a bunch of thieves! I don’t make enough money to buy a dryer that doesn’t work!”

Sales Girl: “I can set up an appointment for our repair technician to come to your house as soon as he’s done at his other stops—”

Customer: “THIEVES! I’M CALLING THE POLICE!”

The woman continues to get louder and more dramatic. She wants a brand-new dryer and a refund, despite still having the original dryer at home. She is going to report us to the BBB, she is going to sue, her wet clothes are going to be ruined, and she’s entitled to compensation, etc. She is also liberally using profanity.

Her husband looks embarrassed and uncomfortable being with her. I’m pretty sure he wants to be anywhere else.

My husband is a disabled military vet, and he’s furious not only because this woman is claiming discrimination but because she’s abusing our staff. I’m busily calming him down, and the owner finally hears the shrieking all the way in the back office and comes out to ask the woman to leave.

The woman calls the cops, claiming the owner “put his hands on her” when all he did was gesture to the door from five feet away while asking her to leave.

The cops arrive and we explain. The woman shrieks some more. The cops tell her she has to leave. She claims discrimination for being disabled; her leg is in a cast.

Finally, we reach a compromise: the service tech will go to her house right away to fix the dryer. Turns out, the sales girl called him and has already sent him, so he is waiting at her house to fix the dryer.

The woman finally leaves and her husband follows with his head down.

Fifteen minutes later, the service technician walks into the store, grinning.

Me: “Oh, my God, what happened?”

Service Technician: “Well, I walked in. She was yelling at me, but I didn’t mind. The husband took me into their laundry room. I looked at the dryer for about ten seconds, then looked at them, and then looked back at the dryer. She was still screaming. Then, I leaned over, picked up the cord, and plugged it in.”

Yes, you read that right. Apparently, we should have told her that her dryer, which came with a particularly obvious big black cord, needed electricity to run. She didn’t say another word to the service tech, and the husband very quietly thanked him before he left.

We added “Please check that your appliance has been plugged in before calling for service” to our list of instructions with used appliances, just in case.

Home Improvement Is Exhausting — The Action, Not The ‘90s TV Show

, , , , , | Romantic | October 3, 2022

My wife and I moved into our new place right after we were married. She hated some of the flooring options we took with the place, but the massive price markups for simple upgrades deterred us from paying and going with them.

The basic flooring option was vinyl inside the front door, the kitchen, and the bathrooms in the house. To go with wood flooring or ceramic tile would cost thousands of extra dollars that we couldn’t really budget into the cost of everything, so we went with the basic vinyl flooring.

After five or six years of living there, my wife really wants to get rid of the vinyl floor and install ceramic tile. Neither of us has ever installed ceramic tile, but I work at a place that sells installing supplies. Plus, growing up, I watched my dad install different floorings for his job, so I have an understanding of how it is done.

We go through the irritating process of pulling up the vinyl and then removing the adhesive and cleaning the floor. Thankfully, [Wife] is more than willing to do this work so it isn’t just me doing it.

We go through the grueling process of finding the “right” tile [Wife] wants to use, and once we find it, we order enough to cover the flooring, plus a few extra boxes just in case. I borrow a small wet saw from my stepdad, I purchase all the floor installation supplies; mortar, grout, spacers, etc. All products are now in our possession, so we can start the installation process.

I figure we’ll do the kitchen first; it’ll be the most annoying place to do since it’s the area with the most foot traffic, and I want to get it done first. The floor has to be done in sections over the course of a week to allow the moving of appliances, dry times, and so on. (Remember, my only cutting tool is the wet saw, so doing intricate curves or cuts is almost impossible.)

I drag the stove out and tile under it and as far out as I can. I let the tile set and mortar dry and move the stove back the next day so I can continue installing tile. As I’m starting to move along the floor and line things up before making my measurements and marking my cuts, I can tell that the walls have settled over time and are no longer square. I have the tiles laid out how they will go and things look almost square, but you can see a slight angle if you’re looking hard enough. The grout line won’t be perfectly square or straight. I explain this to my wife and show her and tell her that making things perfectly square might not be possible, but I’ll try my best. I don’t think she really understands me; she just kind of nods and goes along with what I am saying.

I go about making cuts on the tiles I need to cut pieces out for and begin to mix and put the mortar down. I start setting the tiles into the mortar the exact way I had them laid out when I showed [Wife]. She comes into the kitchen and stands behind me. She’s pissed that one of the tile pieces I cut isn’t lining up perfectly and wants me to remeasure and cut a new piece. I take measurements again, mark a new tile, and cut the piece I need.

That’s still not good enough, so, again, at [Wife]’s request, I measure and cut one more piece. It really isn’t any different, but she says it’s acceptable. I lay down the edge piece I just cut for the third time, drop in spacers, spread more mortar, and lay the full tile next to it (this is the area I told [Wife] about and showed her it would be slightly off). She loses her mind and starts yelling at me that the grout line won’t be perfectly square and it’s not good enough.

Me: “I showed you and explained to you why things would be slightly off. I’m not a professional tile installer. This is the first time I’ve actually done this.”

Wife: “It can’t be that hard to make it a straight line. I don’t see what the problem is here. I don’t want it like that! Fix it so it’s straight!”

I’m already pissed she’s had me remeasuring and cutting multiple pieces over and over again.

Me: “If you think it’s that f****** easy, you do it!”

I stand up as fast as my sore knees let me, drop the trowel into the mortar bucket, take my car keys off the counter, and leave.

I come back home a few hours later. I walk into the kitchen and see that [Wife] has put down two tiles and no more. I also notice that she left the trowel in the mortar and the mortar bucket was left sitting on the floor. The mortar has now hardened enough that both the bucket and trowel are ruined and I will need to buy new ones.

My wife comes downstairs and into the kitchen. She looks at me and sees that I’m still pretty pissed.

Wife: “I’m sorry I yelled at you about this. It’s a lot harder to do than I thought.”

I got an apology, which I am kind of surprised about. I clean up. The next day, I pick up a new trowel and bucket, and I go back to finishing the tile work over the next few days. I do the grout and sealant and things look pretty good in the end. There is just that one grout line that is slightly shifted, and you can’t really notice it unless you are looking hard for it.

After all the ceramic tile is installed on the floor in all the rooms, I now get the fun job of doing the backsplash in the kitchen. [Wife] found some tile she wanted (I think it is kind of ugly and too busy) because it will help accent the ceramic flooring and paint color in the kitchen. I get all the backsplash tiled and grouted, and things are all done.

Fast forward about eighteen months. [Wife] has been complaining about how she doesn’t like the backsplash in the kitchen anymore and she wants to change it out for something more simple.

I explain to her that when you tile drywall, you don’t just simply pull off the tile and replace it. You have to be very careful or you’re going to ruin the drywall and just end up having to cut out the drywall and replace it. I tell her I don’t want to have to deal with that crap, and it seems to deter her — that is until I come home from work a few days later.

I walk into the kitchen and [Wife] has got my set of good flathead screwdrivers and a hammer, and she’s been slowly chiseling off the current tile on the backsplash. She’s already ruined one screwdriver and she’s doing a number on the second one.

Me: “What the h*** are you doing? And why are you using my good tools? Look at this! You’re ruining them!”

Wife: “I told you that you can remove this tile without having to replace the drywall! Look. The first sheet came off without a problem.”

Notice how she hasn’t even addressed the abuse of my tools.

Me: “I never said you had to replace the drywall. I said that if you’re not careful, you would have to. Also, you’ve wrecked my good screwdrivers. They’re not designed for this.”

Wife: “I didn’t know what tools to use. I just grabbed what I thought might work.”

She continued to work on removing the tile on the backsplash. At some point, I heard her cussing from the kitchen. I walked into the kitchen and the section of tile she’d been trying to chisel off had taken a huge chunk of drywall with it, leaving a gaping hole in the wall. At that point, she got upset and just started ripping the tile off and ruining the drywall on the backsplash area.

I was pissed, but there was nothing I could do to stop her since she had started, and I just had to go with the flow.

I had to cut out the ruined drywall and get my stepdad to help me pick up and deliver a couple of 4×8 sheets of drywall to our place. (He’s got a nice truck to move things in; the drywall wouldn’t fit in my hatchback.) Thankfully, he helped me cut, hang, and mud the new drywall. Then, I went through the process of putting the new tile up for the backsplash.

I told my wife that this was the very last time I was fixing up her mess like this or installing tile. She’d have to find a way to pay for someone to do the work. For the next ten years or so that we lived at that place, she never tried to remove any more tile, nor did she ask me to tile anything else.

Once Again From The Top

, , , , | Right | September 30, 2022

I work for a big box home improvement store. A young couple comes in.

Customer: “We got a new self-cleaning oven from you guys, and it’s not working!”

Me: “What’s wrong with it?”

Customer: *Angry* “Look at it! There are crumbs all over the top of it!”

She shows me a picture, and indeed, there are crumbs on the stovetop.

Me: “Sir, it can’t wipe the crumbs off the stove. It’s a self-cleaning oven, not a self-cleaning stovetop.”

Customer: “This is false advertisement! I want my money back!”

Sadly, they got their money back.