Grumpy Old Bag

, , , , , | Right | July 11, 2019

(I usually work at the service desk at a grocery store that usually has baggers, but due to so many call-ins, we have none. I just finish bagging a customer’s groceries when I decide to hop on a register to help get the lines down. The first customer insists on bagging their own groceries. I reach the end of their order and the first customer is still bagging while his wife waits patiently for him to finish. I decide to help them out.)

Customer: “Do you understand English? I told you I want to bag my own groceries!”

(I stand there in silence for a few moments while the transaction finishes up and I hand them their receipt. I put on a polite smile as the wife is glaring at her husband, and I start to explain their savings and other deals.)

Me: “Your savings are [amount] and here are your coupons. Thank you for shopping at [Grocery Store] and I hope you have a good evening. And I apologize for the inconvenience of bagging your own groceries and me offering to help, sir. It’s part of my job to offer good customer service and to get people out as quickly and efficiently as possible. If you’d like to complain to my supervisor, he is at the service desk right over there.”

(I pointed to the service desk, but he quickly turned away and rushed out the door with his wife trailing behind.)


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They Will Be Canned From The Store

, , , , , | Right | January 30, 2019

(I work at the service desk at a grocery store. This grocery store does not sell single bottles or cans of beer. A gentleman comes up to the service desk for a few returns. The first return goes smoothly, the second…)

Customer: “I was at your self-checkouts earlier and [Coworker] helped me, but she overcharged me for this beer! I only bought a single bottle of [Popular Beer], but I got charged for a six-pack!”

Me: “Sir, we do not sell single bottles or cans of beer. The only thing we offer is a ‘make your own six-pack’ deal where you pick up an empty six-pack box and fill it with various beers from a designated area in the liquor aisle.”

Customer: “I was charged for a six-pack when I only wanted one beer! I want to be compensated!”

Me: “We don’t even have a designated price for a single bottle of beer because we do not offer single bottles of beer. How were you able to scan it?”

Customer: “I only wanted one, so I took one out of a six-pack on the shelf and scanned it! I want a refund!”

Me: “Sir, even if we did sell single bottles of beer and you mistakenly got charged for a six-pack, I couldn’t offer you a refund, as it’s against state law. The only thing I can offer is to help you find the pack of beer you took that single beer out of and let you have that; otherwise, we’ll have to damage out the product.”

Customer: “Well, how was I supposed to know you guys don’t sell single bottles of beer?”

Me: “Well, you pulled it out of a six-pack, so clearly it’s only sold as a six-pack.”

(This happened one more time about forty-five minutes later.)

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Milking The Comments Box For All It’s Worth

, , , | Right | September 13, 2017

(I work at a grocery store that offers customers 50 free fuel points in exchange for a survey.  Whenever a customer completes a survey, they get 50 fuel points added onto their rewards card. The survey also comes with a comments section, which associates can read off a paper in the back room. This is one of them.)


(A simple “yes” would suffice when baggers ask if the customer wants their milk in a bag…)

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In The Name Of Fraud

, , , , , | Right | June 15, 2017

(I work behind the service desk of a grocery store that offers Western Union. For fraud protection, the max amount of money you can send to someone without requiring ID (but must require a test question) is $299.00. For the past few months, a gentleman going by the name Willis would stop in to send money to the same two people every day. He claims that both of those people do not have ID and will send the max amount. After a week of this, I sense something odd going on so I talk to my manager. She waves it off and tells me to keep sending the money. This goes on for a few months until I’m sent to a different store for some training. As I’m closing up the desk at the store I’m training at, I’m sorting through some Western Unions and notice very familiar handwriting along with a very familiar address… The only problem is that the sender is going by the name ‘Thompson.’ The next day I’m back at my old store and Willis/Thompson walks up to send more money.)

Me: “I’m sorry but I can’t send money today.”

Customer: “Why not? You had no problem before.”

Me: “Because I can’t tell if you’re Willis today or Thompson. Which is it?”

(The customer hurried out of the store. It’s been three months and I haven’t seen the man return.)

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