No Holiday From Entitlement

, , , , | Right | March 17, 2020

(I am a part-time waitress. Customers often claim that the fine print is too small when we can’t honor their requests, but they still accept that we can’t, though they don’t look happy. One day, one particular customer decides to challenge the fine print. Take note that today is a replacement holiday, where the day before is a public holiday that falls on a Sunday, thus making the next day a Monday a replacement public holiday.)

Customer: “I would like to use this coupon.”

Me: “I’m sorry, but this coupon cannot be used on weekends or a public holiday.”

Customer: “But today isn’t a public holiday.”

(In my mind I keep thinking, “Yeah, if it’s not, then why are you here instead of working?” but I try my best to maintain my composure.)

Me: “Today is a replacement public holiday, and based on our policy, we can’t accept any coupons on replacement, as well. I—”


(I wordlessly nod and inform my manager. She goes and explains the same thing to the customer, but she gets really mad and starts screaming.)

Customer: “Why can’t I use it? Your fine print didn’t say I can’t use it on a replacement; today is just a replacement! You’d better honor this as I am in a rush to watch [Popular Kid’s Movie]! You’d better accept this, now!”

(I still don’t understand how these kinds of people can reproduce and act like this in front of their young children, their spouses saying nothing. Not to mention that to be able to dine in our restaurant, it means you are considered the wealthy ones. In the end, my manager had to honour the coupon after getting top management’s approval. That petty customer didn’t even tip anything after we bent the rules.)

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Hockey Getting Hickey

, , , , , , | Right | March 7, 2020

(I’m at work at the front desk of a hotel a couple of days after Valentine’s Day. We have four teams who are competing in a youth hockey tournament staying in the hotel over the weekend. I am chatting with one of our housekeepers about how absolutely crazy the weekend has been when we have this little conversation.)

Housekeeper #1: “Yeah, this weekend was nuts! [Housekeeper #2] said next year she is booking the 15th off. She said she’s never cleaned so much [male bodily fluid] before.”

Me: “Really?”

Housekeeper #1: “Yeah. I told her that the hockey tournament could be on a different weekend next year, so booking the 15th off wouldn’t necessarily make any difference.”

Me: “Yeah, I don’t see why she would book the 15th off specifically, either.”

Housekeeper #1: “I didn’t at first, either, when I asked her she said, ‘The 15th always follows the 14th. Did you seriously forget what holiday yesterday was?’”

(Yep, two of us were so clueless that we just assumed a housekeeper would have that issue from a Novice — young enough they don’t keep score — GIRLS’ hockey tournament!)

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Happy Thanksglutton!

, , , , , | Working | February 24, 2020

“You know, when I was younger, I thought of Thanksgiving as ‘the day we eat turkey.’ Then, I got this job and realized 99% of Americans eat turkey every g**d*** day of their lives. So, what’s so g**d*** special about Thanksgiving?”

“Thanking Jesus for making gluttony socially acceptable?”

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I Love You One Day A Year Because Corporate Says So

, , , , , , | Romantic | February 14, 2020

(My fiance and I go to the same college. We both live on campus, in the same building on separate floors. At the time of this story, we’ve been dating for three years, with our anniversary on February 9th. It’s right around Valentine’s Day, and one of his roommate’s girlfriends is in their room, waiting on her boyfriend before they go out. They’ve been dating for three months at this point.)

Roommate’s Girlfriend: “Do you have any plans to take [My Name] out for Valentine’s Day?”

Fiance: “Our anniversary is the ninth, so we usually just go out around then to celebrate, but [My Name] doesn’t really believe in Valentine’s Day.”

(This is true; I have no qualms with those who want to celebrate, but I’d rather not have a corporate holiday telling me when to celebrate the people I love. I’d rather do it on a random day than do it when society expects, but again, I don’t hold it against anyone who wants to celebrate and I’m happy for them if they do! He explains the above to her, but she’s proven in the three months they’ve been dating to not be the brightest bulb in the room. She takes the explanation in, sits for a moment, and then says:)

Roommate’s Girlfriend: “Oh, so you don’t love her?”

(He was not very happy. Neither was I, at first. After the anger waned, I felt a bit sad for her and people who believed the same. Valentine’s Day does not equal Love, and I hope we can teach our young folk that there’s more to love than being taken out on a holiday!)

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Dramas In Pajamas

, , , , , | Right | January 2, 2020

(I am on the tills. A woman comes to me and takes a two-pack of girls pyjamas out of a bag, with a receipt, and hands them to me.)

Customer: “I need to return these; I bought them for my granddaughter for Christmas and they were too small.”

Me: “The return period for Christmas gifts is now over, but I can either exchange them or give store credit at the current till price.”

Customer: “But I have my receipt, and I was told I could return them until the end of January.”

Me: “The last date for return on the receipt was the 25th of December, but we extended it to January 14th, which was posted around the shop, including where you queue and even on the till counters.”

Customer: “Well, I was ill when I bought them so I probably didn’t read them.”

Me: *internally* “And?” *out loud* “Well, they are coming up at £9.00, so as I said, it’s either an exchange or vouchers at till value.”

Customer: “But I paid more than that and I have my receipt.”

(She paid £10.50. Mentally banging my head on the counter, I explain again.)

Customer: “No, I am going to look into this. I have my receipt and they are too small, so you have to refund them. I know my rights.”

Me: “Actually, returning something because it is too small is not included in your statutory rights.”

(She just huffed and grabbed the pyjamas and receipt before stropping off. Just to make clear, I don’t get rude or stroppy with customers; I stay polite, which I think annoys them as they can’t complain I have been rude or stroppy to them. I was being nice. I could have actually refused to return them as she had had them so long over our return policy. And all over £1.50…)

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