The Land Of The Free-For-All
I work in a large craft store that sells a lot of seasonal items around holidays.
It’s the day after a July 4th long weekend, and all the associated décor is 90% off. About five carts of the stuff are pushed to the front by a couple of customers.
Customer: “We’re buying all of these, but we’re getting more. Can we hold these here?”
Me: “That’s fine.”
The couple goes back into the aisles to get more stuff. Another customer comes through my lane with their cart, also filled with a lot of July 4th stuff. She notices the other carts.
Other Customer: “Oh, so this is where you’re keeping the sale stuff. Can I look through these?”
Me: “No, ma’am, these are for another customer. They’re just leaving them here while they get some more items.”
I’m not kidding, this woman literally stomped her foot.
Other Customer: “ALL OF THEM?! THAT’S JUST NOT FAIR! DO YOU THINK THAT IS FAIR?!”
Me: “If a customer has taken an item off the shelf, then it’s theirs.”
Other Customer: “But they haven’t paid for it yet!”
Me: “Yes, but they intend to.”
Other Customer: “Well, if they haven’t paid for it yet, then it’s fair game!”
This customer starts walking over to the carts.
Me: “Ma’am, please don’t go through those carts. They don’t belong to you.”
Other Customer: “They belong to no one until they’re paid for!”
Me: “No, they belong to the store until they’re paid for, and as a worker at this store, I am telling you not to touch those carts.”
Other Customer: “Hmph, you don’t have the power to do that.”
Before I can reply, the original customers come back with one more cart. They see the other customer beginning to go through their things.
Customer: “Uh… what are you doing?”
Other Customer: “It’s not fair that you get to take all these deals home! They’re not yours until they’re paid for!”
Me: “Ma’am, I will ask this one more time. Please come and pay for your items and leave.”
Customer: “Those are her unpaid items? Cool, I’ll have a browse of what’s in there to see if I missed anything.”
The original customer starts walking toward me. The other customer, realizing what’s happening, darts back to me and practically throws herself over her cart.
Other Customer: “No! These are mine!”
Customer: “They’re not yours until they’re paid for, right?”
Other Customer: *Realizing she’s been caught in her own trap.* “F*** you! It’s not fair that you get to buy so many of the deals! It’s not fair!”
Me: “Ma’am, I am giving you a choice of buying the items in this cart and leaving, or just straight up leaving. What’s it gonna be?”
Other Customer: “Fine! I’ll buy my things, but it isn’t fair! It isn’t!”
She’s muttering about fairness the entire time it takes me to scan and bag her twenty-or-so items. After she’s done, the couple is finally ready for me to start checking out their five carts of items.
Other Customer: *Turning to shout at the three of us as she’s leaving.* “This is unfair! People shouldn’t be able to just take as much as they want whenever they want it!”
Customer: “That’s the history of America. Happy July 4th, ma’am!”
