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Emergency Disservice

, , , , | Right | October 25, 2010

(I am a Community Assistant. When a resident has a problem with their apartment they have to call the CA Duty phone. However, today is labor day and it’s my day off.)

Resident: “I have an emergency at my apartment!”

Me: “How can I help you, sir?”

Resident: “There was a bee’s nest in my roof, but now the bees have come through a crack in the ceiling! My apartment is full of bees!”

Me: “Sir, I would recommend that you call some sort of animal services, but I can’t help you.”

Resident: “Well, why not? Doesn’t the apartment have some sort of procedure for this type of situation?”

Me: “Well, it’s Labor Day and my day off. Plus, you’re supposed to call me for maintenance issues, not insects.”

Resident: “You can’t take the day off! What if there was a medical emergency on a holiday!”

Me: “Then I hope you would call 911.”

Resident: “Don’t they have the day off, too?”


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Thankful For A Thankless Job

, , , , , | Right | September 20, 2010

(I am working behind the concession stand on Thanksgiving day.)

Me: “How can I help you?”

Customer: “Can I buy some of that food over there?”

(They point to the employee’s Thanksgiving food we have to eat between shows.)

Me: “No, sir, I’m sorry. It’s not for sale.”

Customer: “Why not? That’s ridiculous.”

Me: “Our families brought us that food for Thanksgiving since we have to be here instead of celebrating with them. I can’t sell it to you.”

Customer: “You’re so selfish!”


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Cheapskating Around The Issue

, , , , , , | Right | August 31, 2010

(The store is very popular around Christmas time. We have a general rule not to do price adjustments, particularly on Christmas gifts as they are always marked down after the holidays. A customer hands me a receipt; he has no bags with him.)

Customer: “I’d like to do a price adjustment for these gifts.”

Me: “I’m sorry, sir, but we don’t do price adjustments.”

Customer: “Well, then I’ll return them and buy them back on sale. So give me back the money for them.”

Me: “I can’t give you back money for products that you don’t give back to me.”

Customer: “I’m just going to buy them back for the sale price right away anyway, so just give me the money back!”

Me: “I’m sorry, sir, but without the products, I can’t give you any money back or do a price adjustment. If you bring in the products I will gladly return and resell them to you.”

Customer: “I’ve already given them away! They were Christmas gifts for my family, you idiot!”

Me: “Can you let your family know that you want to take their gifts back so that you can get some money back from them?”

Customer: “What do I look like to you, some kind of cheapskate?!”


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Tis The Pre-Season

, , , | Right | August 16, 2010

Customer: “Excuse me, are you all not releasing Christmas ornaments this year?”

Me: “No, we’re still going to be releasing them.”

Customer: “Well, it’s awfully late. Are they delayed this year? They’re usually out by now.”

Me: “It’s June, sir. They’ll be out in July like always.”

Customer: “Oh, my! It gets later and later every year.”


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No Pranks, Just Thanks

, , , , | Right | May 18, 2010

(I am shelving DVDs in a library when a man comes in with a boy who appears to be autistic. The boy sees a movie about Thanksgiving.)

Boy: “Thanksgiving! I love Thanksgiving! I’m thankful… I’m thankful for… I’m thankful for my friends at school!”

Caretaker: “You’re thankful for your friends at school?”

Boy: “Yeah! Yeah, and… and… what are you thankful for? Are you thankful for your friends?”

Caretaker: *no response*

Boy: “Are you thankful for me?”

Caretaker: “I’m thankful for you, kid. I’m more thankful for you than all my friends in the world.”

Boy: *smiles*


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