Not Painting A Picture That Ends In A Purchase

, , | Right | January 8, 2019

(I work at a very small hobby shop with my husband. We may be small, but we have wholesale accounts with many big-name companies that supply games, mini figures, and other supplies to do with tabletop gaming so we can order anything a customer needs for no extra cost, and we inform customers of this all the time. This happens on one of our late game nights where people can come in and just play.)

New Customer: *chatting with a regular about paints or mini figures for D&D* “Oh, so you use these kinds of paints?”

Regular: “Oh, yeah, these are great for figures, and so are the Warhammer paint sets.”

New Customer: “Where can I get these?”

Regular: “You’d have to ask her.“ *points to me* “She is the order master here.”

(I smile and look up.)

New Customer: “Where do you get these paints?” *holds up one of our colors for sale*

Me: “We order them. We can get many different colors.”

New Customer: “Yeah, but where do you guys get them? What store can I buy them from?

Me: *with a tight smile* “We’re a store. We sell them.”

New Customer: “Yeah, but do you guys order these from a craft store around here or online someplace?”

Me: *trying to keep smiling* “Yes, we have a wholesale account that we place orders through. We get figurines and those paints from them.”

New Customer: “Oh, okay.” *puts the paint back and goes to join his friends*

(We are a store? You can buy these from us? Whatever! Our regular buys tons of our paints!)

Not The Model Customer

, , , , , , | Right | November 17, 2018

I own a hobby shop that sells plastic model kits, etc. One day a male customer came in and purchased a model of the Hindenburg (1930’s zeppelin).

The next day he returned and asked for his money back. I asked why? He stated when he opened the box it looked nothing like the box art!

I had to explain to him it was a model and that you made it!

Grumpy Old Grandparents Found To Be Lead Cause In Derailing Sales

, , , , , | Related | November 6, 2018

(My stepfather is big on model trains, and he finds a specialized hobby shop. My mother and I go with him, and it’s a very quaint place, almost more like a personal exhibition than a shop at all. There’s an elderly couple behind the counter, and a girl — presumably their granddaughter — sitting in a corner crying. It’s a bit annoying, but it’s hardly going to ruin our day for a six-year-old to cry in the same room we’re in. However, it soon becomes clear that her grandparents are far less tolerant of her than we are, with her grandmother ignoring her completely and grandfather snapping at her.)

Girl: “I want my daddy!”

Grandfather: “Too bad!”

Girl: “I want to go home!”

Grandfather: “Good!”

(We’re all exchanging uneasy glances at this point, and my stepfather is hurriedly browsing items without actively inspecting them anymore. After another minute or so of crying, the phone rings, and the grandfather picks up.)

Grandfather: “Hello? She’s been crying all day! Half an hour? That’s fine.” *hangs up*

Girl: *sobbing* “Is daddy coming to get me?”

Grandfather: “Probably not.”

(We left without buying anything and never went back.)

Engaging In A Distraction

, | Terre Haute, IN, USA | Working | May 10, 2015

(My fiancé and I are doing some shopping for our upcoming wedding. We’re a gay couple. With us are two of our friends; one is acting as our wedding planner, he’s gay as well, and the other is the Maid of Honor. The following happens as we’re buying the fabric for the ‘groom’s maid’ dresses.)

Employee: “So what’s the occasion?”

Fiancé: “A wedding.”

Employee: *visibly excited, looking to the Maid of Honor* “Congratulations! When’s the date?”

Fiancé: “August.”

(The wedding planner gets distracted by something in the distance and wanders off. A moment later:)

Wedding Planner: “Ooh! [Maid of Honor], come look at this!”

(She goes off to see what he found.)

Employee: *to my fiancé and me* “That must be why they brought the two of you along for their wedding shopping, since they’re so easily distracted.”

(We didn’t bother correcting her. Our friends were excited to hear the news about their engagement.)

How To Scare Away Customers

| Canada | Working | December 19, 2012

(I am looking through the selection of models at my local games workshop. It’s a very successful chain of stores that sells model soldiers for a miniature wargame. I’m currently looking at a rather gory and explicit undead model.)

Me: “Wow, this guy is pretty gruesome!”

(Note: I’m saying this quietly to myself in an excited tone because I like the model. Suddenly, the manager is right in front of me with a stern look on his face.)

Manager: “Look pal, I can’t have you making disparaging remarks in my store.”

Me: “Pardon?”

Manager: “If a parent comes in looking to buy miniatures and hears you talking about how ‘gruesome’ they are, that could be a lost customer. If I lose customers, I can’t stay open, and that means my 300 regular players have nowhere to play.”

Me: “I think there’s been a misunderstanding. This model is undead. He’s supposed to look gruesome and ghoully, so I was complimenting it. I was going to pick up one myself.”

Manager: “Well, your comments are scaring away my customers, so just be quiet, okay?”

Me: “Well, you’ve just scared off a potential customer yourself!”

1 Thumbs
Page 1/212