Another Day, Another Airhead

, , , , , | Working | December 31, 2020

I work at a pharmacy. I’m on the phone with an employee from another pharmacy to get a document regarding one of our mutual patients faxed across.

Employee: “What’s your fax number?”

Me: “Do you have your pen handy?”

Employee: “Sure, do! I always have two things in my hand. One is my pen.”

Me: “Uh, okay, so—”

Employee: “The other is air, just in case you were wondering.”

Me: *Laughing* “I wasn’t gonna go there, but thanks for clarifying!”

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What Did They Think “Sales Call” Meant?

, , , , , , | Working | December 7, 2020

I’ve just answered the phone.

Me: “Good afternoon, [Pharmacy], [My Name] speaking.”

Caller: “Hi, this is [Caller] from [Unintelligible Company]. I’m calling to tell you about the prices of our printer cartridges.”

Me: “Thanks, but we’re happy with our supplier already and we don’t want to buy any more cartridges.”

Caller: “Oh, don’t worry, sir; this isn’t a sales call. I just want to tell you about the prices of our printer cartridges.”

Me: *Pause* “That is literally the definition of a sales call and we are not interested.”

He hung up.

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Impossible Demands: Back To The Future Edition

, , , , , , | Healthy | November 23, 2020

Customer: “Has the doctor sent you my prescription yet?”

Me: “I’ll just have a look for you.”

I check both the physical file of hard copies and our digital copies saved on the computer.

Me: “Nope, sorry, it hasn’t arrived yet.”

Customer: “Oh, that’s right. The doctor moved my appointment to this afternoon so I haven’t seen him yet.”

Me: *Pause* “That’s probably why I can’t find it. See you this afternoon, then?”

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A Great Scribe Of The Expectations Of Being A Lady

, , , , | Right | November 13, 2020

I am handing a customer her prescription. It’s standard practise (and a legal requirement) that all customers have to sign for their prescription medication.

Me: “I just need a scribble on here, please.”

Customer: “How dare you?!”

Me: “I’m sorry?”

Customer: “Ladies do not scribble!”

Me: “Oh. I’m sorry. Can I have a squiggle, then?”

Customer: *Laughs* “Yes, I can do a squiggle!”

She signed happily and went on her way. Whew! I think I dodged a bullet there!

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A Most Unreceptive Receptionist, Part 4

, , , , , , , | Working | October 1, 2020

With the ongoing health crisis, doctors in my state are doing consultations by phone and having their receptionists fax or email the prescriptions to the patient’s preferred pharmacy.

One particular doctor’s surgery seemed to be having trouble with their fax machine. I received about ten copies of the cover page but none of the prescriptions that were meant to be faxed with it.

I called the practise and suggested they tried email, instead. Soon after, I received an email with an attached photograph of a pile of prescriptions.

Yes, instead of scanning or photographing them individually, the receptionist put the prescriptions in a nice, neat stack so that only the top one was readable.

At least they tried, I suppose? A day later we’re still trying to get those same prescriptions. Maybe tomorrow we’ll get lucky?

Related:
A Most Unreceptive Receptionist, Part 3
A Most Unreceptive Receptionist, Part 2
A Most Unreceptive Receptionist

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