Wrong Direction, Right Attitude

, , , , , , | Working | January 10, 2019

(We’re short-staffed and it’s been a busy, chaotic morning with customers practically lined up out the door as they wait for their prescriptions. Eventually, we get through the queue and stop to catch our breath in a brief moment while there are no more customers in the shop. We’re all a bit tired when yet another customer enters and looks around, appearing confused. My coworker approaches her and blurts out this gem:)

Coworker: “Can I point you in the wrong direction?”

(Fortunately, the customer had a great sense of humour and was soon successfully served.)

Their Knowledge Is A Bit Patchy

, , , , , | Right | November 7, 2018

(I am selling a customer nicotine patches to help them quit smoking.)

Customer: “So, can I still smoke when I’m wearing the patches? Someone said I can.”

Me: *head-desks internally*

You’re Boxing Me In Here

, , , , , | Healthy | June 27, 2018

(At my pharmacy, we commonly take orders by phone so that a customer’s medications can be ready to collect when they arrive. This phone order, however, is a little different.)

Me: “Good afternoon. This is [Pharmacy]. [My Name] speaking. How can I help?”

Customer: “Yes, I’d like to order some medications, please.”

Me: “Sure. What do you need?”

Customer: “I can’t remember what they’re called, sorry.”

Me: “That’s okay. We can figure it out. Do you remember what they’re for?”

Customer: “No, sorry. But they come in a box…”

Name Change Approved

, , , , , | Healthy | May 4, 2018

(A customer is picking up a regular prescription medication but he also wants something else.)

Customer: “Can I also have some ‘Stuffy Nose Squirts’?”

(He wanted a decongestant nasal spray.)

Stop And Think For A Period

, , , | Healthy | February 5, 2018

(In Australia, purchasing certain medications requires the cashier, by law, to ascertain for whom the medication is intended and whether or not they’ve used the medication before. It’s about half an hour before closing time and it’s been a busy day, so I’m running on autopilot, when a man comes up to the counter.)

Male Customer: “Can I have some [period pain medication], please?”

Me: “Sure. That’s just for yourself, and you’ve used it before?”

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