Just Wanted To Be Extra Extra Sure

, | Pittsburgh, PA, USA | Uncategorized

(The power went out on campus. We have generator power in some parts of the school, particularly where I am. Then, an admin assistant calls…)

Me: “Help Desk, this is ***, how can I help you?”

Admin Assistant: “How can I shut my computer off?”

Me: “Okay. The beeping you hear in your room is a UPS. It’s going to keep your computer powered on for only about 19 minutes at best, so it’s good you called. Go into your Start menu and shut your computer down through the shut down option.

Admin Assistant: “Okay, where?”

Me: *explains how to shut down a computer*

Admin Assistant: “I don’t see where you’re talking about.”

Me: “Okay, do you see your computer screen?”

Admin Assistant: “No, it’s dark in here. It’s dark everywhere. The power went out.”

Me: “Yes, I know. It’s out all over campus. ”

Admin Assistant: “Yeah, so I can’t see anything in here. My computer is off.”

Me: “Okay… your computer is off? Then why did you call? What do you need?”

Admin Assistant: “I don’t know. I just wanted to know how to shut my computer down.”

(I’m not kidding. This really happened. I’ve read similar stories on other web sites. But this is actually what happened to me when I was working a university help desk. Computer Science department, no less.)

When Stupid Questions Attack

| Duluth, MN, USA | Uncategorized

(While resetting a user’s password…)

Me: “Okay, the password needs to be at least seven characters long, has to have at least one upper case letter, one lower case letter, and one number.”

User: “What about an upper case number?”

Me: “…”

Related:
Ask A Stupid Question…
Ask A Stupid Question, Part 2
There Are No Stupid Questions, Just Stupid People
Yes, They Really Are That Dumb

Age Ain’t Nothin’ But A Number

| Texas, USA | Top

(Yet another power cord/paint dispenser story…)

Me: “Okay, it’s not plugged in.”

Him: “It’s plugged in–it goes right to the back of the computer!”

Me: “No, that’s a serial cable, not a power cable.”

Him: “What’s this orange one then?”

Me: “That connects the computer to the network. It’s also not a power cable and doesn’t connect to the dispenser anyway. The one for the dispenser is black and has a three-prong plug on the end.”

Him: “Listen to me, young lady, I have been on this earth for 56 years and I know what a power cord looks like!”

Me: “Yes, well, I’ve been on this earth 34 years and I know that some things have to be plugged into an outlet to work.”

Him:

Me:

Him: “Oh. There it is. Okay, it’s working now. Thanks.”