Age Ain’t Nothin’ But A Number

, | | Right | September 14, 2017

Throwback ThursdaysTHROWBACK THURSDAY! Check out this awesome story that you may have missed! What’s a crazy technical support experience you’ve had? Let us know in the comments!

(Yet another power cord/paint dispenser story…)

Me: “Okay, it’s not plugged in.”

Him: “It’s plugged in–it goes right to the back of the computer!”

Me: “No, that’s a serial cable, not a power cable.”

Him: “What’s this orange one then?”

Me: “That connects the computer to the network. It’s also not a power cable and doesn’t connect to the dispenser anyway. The one for the dispenser is black and has a three-prong plug on the end.”

Him: “Listen to me, young lady, I have been on this earth for 56 years and I know what a power cord looks like!”

Me: “Yes, well, I’ve been on this earth 34 years and I know that some things have to be plugged into an outlet to work.”

Him:

Me:

Him: “Oh. There it is. Okay, it’s working now. Thanks.”

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The Wrong Kind Of Explorer

| Ostfold, Norway | Right | July 14, 2017

(My coworker and I are having a bad day after receiving lots of hard tasks. We get a call from a customer complaining about something wrong with his computer, so we tell him go to our office.)

Customer: “Hi, I talked with you on the phone about my Skype and Chrome not working and disappearing.”

Me: “Oh, yeah, let’s take a look.”

(At this point I’m going through his hard drive and checking downloads.)

Me: “I can’t see anything wrong with your Skype but I can’t see any trace of Chrome here.”

(Our boss comes in to check and I tell him the problem.)

Boss: “Are you sure that you had Chrome on the computer?”

Customer: “Yes, I used it yesterday before it disappeared.”

(I go and check through other browsers he has on his computer until I get to Explorer.)

Customer: “There it is! How did you find it?”

(It turned out that he never had Google Chrome, but used Explorer to go to Google.)

The Puerile And The Frog

| USA | Right | July 11, 2013

(I have a large collection of plants at my workplace, including a terrarium. I hear someone taking the lid off of it. When I look over, there are two customers rooting through it.)

Me: “Please don’t dig through that.”

Customer: “Huh?”

Me: “Don’t touch that. Those are all real plants, and that jar is glass. I don’t want it to break.”

Customer: “Is there a snake in there?”

Me: “…no.”

Customer: “D***! A frog?”

Me: “No. Just plants. Please put the lid back on.”

Customer: “There should be a frog. I wanted to let it loose in here!”

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Not Remotely Intelligent

, | | Right | October 9, 2009

Me: “Hello, thank you for calling ***. May I have your phone number, please?”

Caller: “This thing doesn’t f***ing work!”

Me: “Sir, I’ll be happy to help you with that.”

Caller: “Just help me with this f***ing thing!”

(Eventually, I find out he needs help with a DVD remote.)

Caller: “The movie doesn’t play! It doesn’t do a f***ing thing!”

(I hear the crunching of plastic as he tries to push the buttons really hard.)

Me: “Okay, sir, so you’re pressing the play button and it’s not working. Correct?”

Caller: “Which one’s the play button?”

Me: “The one that says ‘play’ above it. It should be in the shape of an arrow that’s pointing to the right.”

Caller: “I can’t read any of this s***! I don’t have anything like that. There’s just one that points to the left.”

Me: “Sir, go ahead and turn the remote around.”

Caller: “What, backwards?”

Me: “Yes, so that the other side points at the DVD player.”

Caller: “Oh…it works now!” *click*

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Dreams Really Do Fall Through

| | Right | May 5, 2009

(My co-worker and I are sitting at the front desk, waiting for something to do, and this girl walks into our office.)

Me: “Hi, how can I help you?”

Girl: “Hi! I was wondering if you’d marry me?”

Me: “Wait, what?”

Girl: “Will you marry me?”

Me: “I don’t even know you.”

Girl: “Well, my name is ****.”

(She then goes on to tell me her favorite things, her hobbies, and the name of her three-year-old pug. She even showed me a picture of it. Then she expected me to tell her about myself. I didn’t say a word, but my co-worker decided to join in the fun.)

Co-worker: “His name is ****. He loves hockey, playing video games…”

(This co-worker happens to be an ex-girlfriend, which is why she knows so much about me.)

Girl: “Wow, I imagined you being so different.”

Co-worker: “Nope, he’s really that lame.”

Girl: “Never mind then.”

Also seen on: Not Always Romantic

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