Customers That Make You Want To Scream

, , , , | Right | October 31, 2018

(I’m a tour guide at a historic house during the day, haunted house at night during Halloween season. I’ve just finished my first tour of the night and am sitting in the guide station when a group comes in.)

Guest: “So, we thought our tour was at 8:30, but it was actually 8:05. What can we do?”

Dispatch: “We’re all booked for tonight, so you can either get caught up to your tour, or you can reschedule for another night.”

Guest: “We’ll get caught up.”

Dispatch: “[My Name], could you catch them up? They’re on [Coworker]’s tour.”

Me: “Of course! Right this way, please.”

(I lead them down a hallway. We have next to no lighting in here, and I’m trying to move quickly and quietly, as there are tours in every room around us. Suddenly, I hear a scream, followed by the rest of the guests I’m escorting screaming. It happens twice more before I realize what’s happening: one of the guests, a man in probably his mid-20s, is screaming randomly to frighten his friends. It’s incredibly disruptive and distracting.)

Me: “Sir, please do not scream like that.”

Guest: “I thought this was supposed to be scary!”

Me: “It’s our job to scare you. Please don’t do that for us.”

(He doesn’t do it again… for a few minutes. Right as we’re heading up the stairs to meet my coworker, he screams again, setting off his friends again.)

Me: “Sir, I need you to stop doing that.”

(I informed my coworker about the new guests I’d brought him and headed back down to the guide station, where I immediately informed the dispatchers about the man’s behavior. When I asked my coworker about it later, my coworker told me that the group was awful, but that there was another employee trailing after the tour, and that helped. According to dispatch, they also later tried to get a refund because they’d missed so much of the tour, even though they still went on it and it was their own fault. They did not get a refund.)

Unfiltered Story #125631

, , , | Unfiltered | October 31, 2018

(In Atlanta, there is an extremely popular and famous haunted house. The lines can easily get into four or five hours long, not to mention that this sort of place attracts every type of person. I used to work for it and know mostly everyone who works on the floor and security as they all are players at a LARP I attend. I am going on the night before Halloween and it is absolutely packed. My husband and I decide to wait in line despite getting discounted tickets to skip the line, since there are exhibits and cool things to look at. Please note that we are both a tad overweight and I, the wife, have very short hair and a large bruise and bloody eyebrow, as I just got done with an sparring weekend in a full-contact event. Basically, I got slammed in the face. With that, I look a bit ugly or possibly like a guy. Behind us in the line the entire time, there is a group of sorority sisters or high school girls being whiny the entire time.)

Husband: “Can I get a kiss?”

(I’m very against PDAs, so I hesitate and agree. My husband lightly pecks me on the cheek and smiles. He asks to hold my hand and we stand there looking at some of the exhibits. Shortly after, while he holds my hand, a feel a painful punch on my back shoulder. I winch and turn around.)

Bitchy girl 1: Can you fatasses not do that please? I’m going to vomit.

Bitchy girl 2: Yeah seriously, we can here to be scared on purpose.

Bitchy girl 3: Yeah please just turn around too. You look like you get beat for fun.

At this point, I’m in tears. I am extremely ashamed of my somewhat male face and my husband knows it. He continues to hold my hand tight and we just turn around. About five minutes later, one of the girls pulls aside a security officer and says that we are trying to make out and have sex in line. The officer, one the best makeup artists for the LARP and an ex-marine, knows me by looks because he was there when I hurt my face.

Security Officer: Ma’am, sir, please come with me.

At this point, the bitches start laughing and pointing, but we know what is up. Our friend escorts us up front, but first we stop by the “gatekeeper” who separates out the line into groups so it is easier to get through the house. He’s another guy from the LARP, but doesn’t look it all since he is built and very intimidating.

Security Officer: Seems to be three sorority sisters, all wearing (local college) sweatshirts. Can you make sure if they do anything, you kick them out or at least send them back in the line? One of them punched (my name).

Gatekeeper: Oh, I’ve got a better idea. Can (Husband’s name) and (my name) stay with me for a moment?

My husband and I look at each other and nod. The security officer sighs and says sure, why not.

About twenty minutes of talking with our friend, the girls show up. They are laughing their asses off at us at this point and call me all sorts of vulgar things. They seem to think we are being held to be arrested or something similar. Our friend puts his arm across the hallway and asks them to stop.

Gatekeeper: Ladies, it seems our cameras caught you hitting this poor girl here. You have two options. You can leave immediately or I can call (Security Officer) over and he can escort you to the local police station to explain why you hit a girl in public.

All of them starting screaming and calling me obscenities. I look down and try not to cry, but at this point, two more security officers come by and escort them out of line. At this point, I’m about to just leave, but one of the girls from the ticket booth, another from our LARP, stops by.

Ticket Booth Girl: God, that felt good to see. Here (my name), sorry for the trouble. (Gatekeeper’s name), can you make sure they’re in the next group in?

She handed us two free tickets for Halloween and just asked me to come by after the haunted house to explain the situation to the head security officer.

I usually just let bullies be, but seeing a lot of friends, some of which I had only met once or twice, help out really helped me keep faith in people. At the end of the house, we found the girls in a police car after having kicked the security officer and trying to run. All of them were crying and call my husband and I some of the worst things. I didn’t press charges for the assault since they were so young, but I still hope they learned something.

The Biggest Scare Was In The Line

, , , , , , | Right | August 26, 2018

(My husband and I go to an extremely popular haunted house attraction. We are there on a Saturday and the line is massive. We are queued in front of a group of high-school-aged girls and their boyfriends, doing the typical “pretend to be scared” act to pretty much anything that moves near them. They are obnoxiously loud the entire time, and we are annoyed, but the sights and cast as we wait to be allowed in make it worth it. About 25 minutes into the wait, my husband leans down to peck me on the cheek for a kiss. We turn back towards the line, only for me to immediately get punched hard on the back. I turn to face two of the girls:)

Blonde Brat: “Disgusting! Don’t do that s*** in public.”

Brunette Brat: “No one wants to see whales kiss. F****** disgusting.”

(I don’t say anything and turn back around, but immediately start to cry into my jacket. My husband holds my hand, but the entire time we stand there, they keep loudly complaining and telling us to stop. About ten minutes later, one of the girls walks ahead of me to a security guard and loudly begins to complain.)

Blonde Brat: *pointing to us* “Those two won’t stop f****** making out and groping each other. Can you please kick them out?

(I watch the security guard chuckle, but tell her to get back in line. She glares at us the entire time and her group starts taunting the security guard for “liking fatties.” At this point, I am about to leave, but my husband is really excited for the haunt and I stay. When we are at the front of the line, they let a number of people in, so it isn’t a constant line of people throughout the house. I realize we’ll be stuck in there with the girls, so I am about to back out when the security guard from before stops us in line.)

Security Guard: “Can I please ask you to step out?”

(We did as we were told. The group behind us began to cheer, and then walked forward. I started to cry more, hearing them insult us and act like they won. They entered the foyer to the haunt while we waited. The security guard didn’t speak much, and asked us what happened; we explained our side. He stayed silent, but let us back to the front of the line. We were confused, but happy to be allowed back since we had already paid. When we got into the actual building, we saw that same group in a corner with the security guard from before and an actual police officer. They were being asked to leave for assaulting another customer. The guard smiled and waved at us, as we were pushed through to the haunt.)

1 Thumbs
1,090
VOTES

Halloween Has-Been

| MA, USA | Friendly | December 31, 2015

 

(A friend of mine is known for really hamming it up during the Halloween season. Two of his trademarks are a cackling laugh and a deathly vocal tone that manages to skirt the boundaries between comical and genuinely pants-wettingly terrifying. We’re walking through a haunted house, which also features cameras that will record when the costumed actors jump out to scare you so everyone can see your reaction. Being a veteran of such attractions, my friend is on the look out for the cameras and, upon seeing one, proceeds to let loose with his maniacal laughter while cutting a very psychotic facial expression. Later we’re at the booth where one can watch the recordings and we see the playback of him looking just as frightening as the actors around him. There are two women standing in front of us watching the screen.)

Woman: “Well, I’m certainly glad that guy was nowhere near us while we were in there. I was scared enough without worrying about someone like him stalking me.”

(My friend is unable to help himself.)

Friend: *in his best scary voice* “How do you know I’m not? AH HA HA HA HA HA!”

(Both women promptly turn, scream, and run for the exit.)

Friend: “I swear, my work place would be so much more pleasant if they’d let me use that on actual customers.”

He’s The Best Actor Of The Bunch

, , , | Right | October 14, 2013

(It’s mid-September. I’m helping my parents with their haunted house by working in the concessions stand. For the past few years, a customer has gone through and come back out blackened and bruised,, and sues us, claiming one of our actors hit him. Due to lack of evidence he has never won a case, but the trials themselves drain away anywhere from $500-$1000 of our income. We banned him the year before, but this year he comes back and we’re sure it’s to try his scam again. The cashier is new and doesn’t know his face, so she goes ahead and sells him a ticket. After that he walks up to the stand where my coworker and I are.)

Customer: “Man, just starting the season, and you guys are already this busy? I bet you’ll be rich before the year is over.”

Coworker: “Yeah… I get a feeling not as much as we should, since you’re here.”

Customer: “Aw, come on; I can’t help it that your employees are all brutes and bullies. Anyway, I’m going to go ahead and go in. Take care!”

(My coworker looks ready to call security; I tap her on the shoulder and shake my head, watching as the man goes through.)

Coworker: “Why did you do that? You know what he’s going to do.”

(I give my best slasher smile.)

Me: “We bought security cameras this year.”

(Sure enough, he made another attempt at his scam. The camera caught him goading an actor into attacking him, and when they didn’t fall for it, he walked out of sight of people but still where cameras were. He bashed his arm and head against the wall until he bruised. When he tried to sue, we let him take to us to court and showed the camera footage. The case was dropped immediately, and we counter-sued him for roughly three times the cost of being taken to court, very nearly making up all the money he had scammed out of us in the years past.)

1 Thumbs
5,364
VOTES
Page 1/212