Sadly Rewarded For Horsing Around

, , , , , | Right | January 2, 2020

I work at a place that is a historic mansion during the day, a haunted house at night. For the most part, we avoid scares where people lunge out at you. The way the house is built doesn’t really allow for it, and the risk of guests panicking and damaging walls is too high. This year, however, we have constructed a maze in an unfinished area, which we call “the Grinder.”

I did not give this tour but was told about it later. A man was scared by an actor in the Grinder who popped out of the fake wall — the intended purpose of this. This man had also happened to purchase a toy, a stick with a horse head, earlier. 

Instead of any kind of rational response to being scared, this man stayed behind, waited for the actor to pop out again, and then hit him in the face with the horse. Four times. 

The most frustrating part? Not only was he not arrested, but he was also given a full refund, despite going through a good 90% of the house and assaulting an actor.

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So Scary He Lost Three Years

, , , , , , | Right | June 25, 2019

(I’m working at a haunted house selling the tickets up front. The manager puts me in charge because he has to make a change run. A young woman who looks like she could be twenty or so and her child who looks like he might be five years old are next in line. We have a rule that no child under seven is allowed inside. Signs are put on the door entrance and on the ticket desk that say this. She puts her money on the table and asks for two tickets.)

Me: “Ma’am, we cannot allow children under the age of seven to enter the haunted house.”

Customer: “He’s fine; don’t worry about it.”

Me: “No, that’s the rule: nobody under seven.”

Customer: “FINE, HE’S SEVEN!”

(It’s already been a long day and I really don’t want to get into it, so I just give her the tickets after taking her money. She snatches the tickets and drags her son into the attraction. The walk in the haunted house usually takes about five minutes. After about two minutes, I hear a child scream and cry very loudly in the house. Shortly after, I see the same lady carrying her son out through the entrance, rushing towards me.)

Customer: “What the f*** is wrong with you people?! You made my f****** kid cry in there! I want my money back, and I’m going to sue this godd*** place for traumatizing a four-year-old!”

(Her ignorance has broken through my tolerance level.)

Me: “Lady, I told you nobody under seven years old! You even said he was seven! If anything, I can call CPS on you for dragging a four-year-old in there!”

Customer: “Stupid b****! How dare you talk to me like that?! Where is your manager? I bet your tone will change once I tell them you’re threatening me!”

Me: “My manager is not here. Right now, I’m in charge. I’m not going to argue on an issue that is clearly your fault. Get out, or I can get security to drag you out!”

(After a few minutes of calling me names and screeching about how she was going to bring her baby-daddy to “f*** me up,” our security guard finally came out of the office after watching the cameras and proceeded to escort her out.)

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Customers That Make You Want To Scream

, , , , | Right | October 31, 2018

(I’m a tour guide at a historic house during the day, haunted house at night during Halloween season. I’ve just finished my first tour of the night and am sitting in the guide station when a group comes in.)

Guest: “So, we thought our tour was at 8:30, but it was actually 8:05. What can we do?”

Dispatch: “We’re all booked for tonight, so you can either get caught up to your tour, or you can reschedule for another night.”

Guest: “We’ll get caught up.”

Dispatch: “[My Name], could you catch them up? They’re on [Coworker]’s tour.”

Me: “Of course! Right this way, please.”

(I lead them down a hallway. We have next to no lighting in here, and I’m trying to move quickly and quietly, as there are tours in every room around us. Suddenly, I hear a scream, followed by the rest of the guests I’m escorting screaming. It happens twice more before I realize what’s happening: one of the guests, a man in probably his mid-20s, is screaming randomly to frighten his friends. It’s incredibly disruptive and distracting.)

Me: “Sir, please do not scream like that.”

Guest: “I thought this was supposed to be scary!”

Me: “It’s our job to scare you. Please don’t do that for us.”

(He doesn’t do it again… for a few minutes. Right as we’re heading up the stairs to meet my coworker, he screams again, setting off his friends again.)

Me: “Sir, I need you to stop doing that.”

(I informed my coworker about the new guests I’d brought him and headed back down to the guide station, where I immediately informed the dispatchers about the man’s behavior. When I asked my coworker about it later, my coworker told me that the group was awful, but that there was another employee trailing after the tour, and that helped. According to dispatch, they also later tried to get a refund because they’d missed so much of the tour, even though they still went on it and it was their own fault. They did not get a refund.)

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Unfiltered Story #125631

, , , | Unfiltered | October 31, 2018

(In Atlanta, there is an extremely popular and famous haunted house. The lines can easily get into four or five hours long, not to mention that this sort of place attracts every type of person. I used to work for it and know mostly everyone who works on the floor and security as they all are players at a LARP I attend. I am going on the night before Halloween and it is absolutely packed. My husband and I decide to wait in line despite getting discounted tickets to skip the line, since there are exhibits and cool things to look at. Please note that we are both a tad overweight and I, the wife, have very short hair and a large bruise and bloody eyebrow, as I just got done with an sparring weekend in a full-contact event. Basically, I got slammed in the face. With that, I look a bit ugly or possibly like a guy. Behind us in the line the entire time, there is a group of sorority sisters or high school girls being whiny the entire time.)

Husband: “Can I get a kiss?”

(I’m very against PDAs, so I hesitate and agree. My husband lightly pecks me on the cheek and smiles. He asks to hold my hand and we stand there looking at some of the exhibits. Shortly after, while he holds my hand, a feel a painful punch on my back shoulder. I winch and turn around.)

Bitchy girl 1: Can you fatasses not do that please? I’m going to vomit.

Bitchy girl 2: Yeah seriously, we can here to be scared on purpose.

Bitchy girl 3: Yeah please just turn around too. You look like you get beat for fun.

At this point, I’m in tears. I am extremely ashamed of my somewhat male face and my husband knows it. He continues to hold my hand tight and we just turn around. About five minutes later, one of the girls pulls aside a security officer and says that we are trying to make out and have sex in line. The officer, one the best makeup artists for the LARP and an ex-marine, knows me by looks because he was there when I hurt my face.

Security Officer: Ma’am, sir, please come with me.

At this point, the bitches start laughing and pointing, but we know what is up. Our friend escorts us up front, but first we stop by the “gatekeeper” who separates out the line into groups so it is easier to get through the house. He’s another guy from the LARP, but doesn’t look it all since he is built and very intimidating.

Security Officer: Seems to be three sorority sisters, all wearing (local college) sweatshirts. Can you make sure if they do anything, you kick them out or at least send them back in the line? One of them punched (my name).

Gatekeeper: Oh, I’ve got a better idea. Can (Husband’s name) and (my name) stay with me for a moment?

My husband and I look at each other and nod. The security officer sighs and says sure, why not.

About twenty minutes of talking with our friend, the girls show up. They are laughing their asses off at us at this point and call me all sorts of vulgar things. They seem to think we are being held to be arrested or something similar. Our friend puts his arm across the hallway and asks them to stop.

Gatekeeper: Ladies, it seems our cameras caught you hitting this poor girl here. You have two options. You can leave immediately or I can call (Security Officer) over and he can escort you to the local police station to explain why you hit a girl in public.

All of them starting screaming and calling me obscenities. I look down and try not to cry, but at this point, two more security officers come by and escort them out of line. At this point, I’m about to just leave, but one of the girls from the ticket booth, another from our LARP, stops by.

Ticket Booth Girl: God, that felt good to see. Here (my name), sorry for the trouble. (Gatekeeper’s name), can you make sure they’re in the next group in?

She handed us two free tickets for Halloween and just asked me to come by after the haunted house to explain the situation to the head security officer.

I usually just let bullies be, but seeing a lot of friends, some of which I had only met once or twice, help out really helped me keep faith in people. At the end of the house, we found the girls in a police car after having kicked the security officer and trying to run. All of them were crying and call my husband and I some of the worst things. I didn’t press charges for the assault since they were so young, but I still hope they learned something.

The Biggest Scare Was In The Line

, , , , , , | Right | August 26, 2018

(My husband and I go to an extremely popular haunted house attraction. We are there on a Saturday and the line is massive. We are queued in front of a group of high-school-aged girls and their boyfriends, doing the typical “pretend to be scared” act to pretty much anything that moves near them. They are obnoxiously loud the entire time, and we are annoyed, but the sights and cast as we wait to be allowed in make it worth it. About 25 minutes into the wait, my husband leans down to peck me on the cheek for a kiss. We turn back towards the line, only for me to immediately get punched hard on the back. I turn to face two of the girls:)

Blonde Brat: “Disgusting! Don’t do that s*** in public.”

Brunette Brat: “No one wants to see whales kiss. F****** disgusting.”

(I don’t say anything and turn back around, but immediately start to cry into my jacket. My husband holds my hand, but the entire time we stand there, they keep loudly complaining and telling us to stop. About ten minutes later, one of the girls walks ahead of me to a security guard and loudly begins to complain.)

Blonde Brat: *pointing to us* “Those two won’t stop f****** making out and groping each other. Can you please kick them out?

(I watch the security guard chuckle, but tell her to get back in line. She glares at us the entire time and her group starts taunting the security guard for “liking fatties.” At this point, I am about to leave, but my husband is really excited for the haunt and I stay. When we are at the front of the line, they let a number of people in, so it isn’t a constant line of people throughout the house. I realize we’ll be stuck in there with the girls, so I am about to back out when the security guard from before stops us in line.)

Security Guard: “Can I please ask you to step out?”

(We did as we were told. The group behind us began to cheer, and then walked forward. I started to cry more, hearing them insult us and act like they won. They entered the foyer to the haunt while we waited. The security guard didn’t speak much, and asked us what happened; we explained our side. He stayed silent, but let us back to the front of the line. We were confused, but happy to be allowed back since we had already paid. When we got into the actual building, we saw that same group in a corner with the security guard from before and an actual police officer. They were being asked to leave for assaulting another customer. The guard smiled and waved at us, as we were pushed through to the haunt.)

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