The Sorry State Of Customer Service

| Foley, AL, USA | At The Checkout, Crazy Requests, Home Improvement, Wild & Unruly

(It is my first day working the customer service desk, and a customer is cussing and yelling because I can’t do a return for him. One of my coworkers, famous for being very patient and good with difficult customers, happens to wander by. I’m nervous, so I flag her over.)

Coworker: “Oh, [My Name], do you want some help?”

Customer: “Help?! I need help! That f***** b**** won’t take back my return! This is s***!”

Coworker: “Did you call the manager?”

Me: “Yeah, and he said we couldn’t do anything.”

Customer: “And that’s bulls***!”

(My coworker looks unimpressed. I explain why we can’t do the return to her.)

Coworker: “Hmm. Okay, well, I know he said no, but I think he’s actually wrong. I’ll take care of this. Sir, will you come with me?”

Customer: “No! I’m standing here at this d*** desk until you fix my d*** problem!”

Coworker: “Okay. Suit yourself.”

(The customer keeps swearing and yelling until my coworker returns.)

Coworker: “Okay, we’re going to make an exception. Boss’s orders.”

Customer: “Finally! I’ve been here for f***** ever!”

(I do the return, and as I’m about to hand the customer his money, my coworker holds her hand up to stop me.)

Coworker: “Sir, I want to make it very clear that if I had any choice at all, I wouldn’t do this for you, and if you EVER come in here again and swear or yell at my coworkers, my boss, or me, I will personally see that you are escorted from this store, by the police if necessary. You should be ashamed of yourself for acting like this and making [My Name] feel like she’s not doing a good job because she is doing a marvellous one.”

Customer: “I… I’m sorry.”

Coworker: “No, you aren’t, and quite frankly, I don’t care. I’ve said my piece. Now here is your money, Sir. Have a splendid Thanksgiving.”

Look Out For The Always Looking

, | Chicago, IL, USA | Bizarre

(It is 10 minutes to closing time on a Saturday night. I am the only one in my department tonight, and I notice a customer walk in to the store.)

Me: “Hi, welcome to [Company]! What brings you in today?”

Customer: “Just looking around, thank you.” *starts to walk over to our tool chest section*

Me: “Was this your first time purchasing or were you looking to upgrade your tool chest?”

Customer: “No, thank you. Just looking.”

(I leave the customer so they can look around a bit while I make sure there are no other customers are in my department.)

Me: “Alrighty, then. If you need anything, please let me know.”

(I help and ring up the other customers that were in my department, and I notice the customer is still looking around the same section.)

Me: “Hello again. Were you able to make a decision?”

Customer: “No, still just looking.”

Me: “Okay.”

(I give them some useful product information about the various tool chests before walking away again. I go to prep the registers for closing time, and lock the doors. Immediately after locking the last door, I turn around and see the customer staring at me with wide eyes and planted feet. I open the door and greet the customer.)

Me: “H… Hi there, were you able to make a decision?”

Customer: “Yes. Where were you?”

Me: “I do apologize. It is 20 minutes after closing time, and I had to start locking up. Which one were you looking at purchasing today?”

Customer: “Oh, I wasn’t going to purchase today… I just needed to know if this was in stock.”

(I check stock on the register, and we have several available.)

Me: “Yes, sir. We do have them in stock.”

Customer: “Will they still be here on Tuesday?”

Me: “Unfortunately, since it’s Saturday, I cannot guarantee that it will be in and I can only place items on hold to be picked up on the same day of inquiry.”

Customer: “Okay, well, I’ll be back on Tuesday.”

Me: “Certainly. Here’s my card, and make sure to let them know you spoke to me when you pick it up. Also, feel free to ask them any more questions.”

Customer: “Thank you!”

(I unlock one of the doors, let the customer out, lock it back up. I start closing down the registers, and see one of our cool supervisors walk up to the one I’m counting.)

Supervisor: “Hey, you all right?”

Me: “Yeah. Hey, do me a favor.”

Supervisor: “Yeah?”

Me: “Remind me to never play Silent Hill before coming to work ever again!”

(We both laughed.)

Seems To Have Enough Baggage Already

| MA, USA | At The Checkout, Bad Behavior, Crazy Requests

(I am in the middle of ringing up Customer #1, when the next person in line dumps her purchases on the counter. She then seems to notice the items I am scanning for Customer #].)

Customer #2: “Those aren’t mine.”

Me: “I know. I’ll be with you as soon as I’m done.”

Customer #2: *looks annoyed*

(Customer #1 only has a few items that are easily carried by hand, so I ask him whether he wants a bag or not. As soon as he leaves, I start to scan Customer #2’s items, and bag them for her as well. She has several small items.)

Customer #2: *clearly offended* “Why didn’t you ask me if I wanted a bag?”

Me: “Sorry?”

Customer #2: *gestures towards the retreating back of Customer #1* “You asked HIM if HE wanted a bag! Why wouldn’t you ask me the same thing?”

Me: “Um… I figured you might need one?”

Customer #2: “You should have asked!”

Me: “I’m sorry. Would you like a bag?”

Customer #2: “OF COURSE I want a bag!”