Unfiltered Story #148216

, , | Unfiltered | April 30, 2019

I worked in a Canadian automotive parts store that was in a seedy area of the city I lived in. We have people coming in to try and steal things all the time but they aren’t usually so obvious about it. I was the only cashier and it was first thing in the morning. A gentleman walked in and needed help finding power steering fluid. As I walked him over the the aisle a young rough looking woman entered the store carrying a bag that I couldn’t see at the time as she was partially hidden behind one of the displays. I showed the man the fluid, asked if he needed anything else and then returned to my desk where I could see the floor better. When the younger woman didn’t surface for a while I went to find her as I had my suspicions. As I rounded the corner of the aisle she was in she whipped her hand out of her bag she had been carrying so fast I thought she was going to hit herself in the face.

Me: (extra cheery) Hi, can I help you find something?

Her: Uh, no, I uh, I’m fine. I just need, uh, a uh, I just needed, um, I just want, I uh…

I let her sputter on for about 30 seconds.

Me: Open your bag.

Her: What? Why, what?

Me: Open your bag.

Her: stares at me

Me: (a little more forcefully) Open your bag.

Her: I’m so sorry, my boyfriend made me do it. I’m so sorry. I’m sorry. Please, I’m so sorry. My boyfriend. I’m so sorry.

I then yelled for my manager and proceeded to pull almost $500 dollars worth of merchandise from her bag.

My manager chased her out, her boyfriend was waiting across the road for her. He didn’t look so happy about her getting caught.

Unfiltered Story #147194

, , | Unfiltered | April 20, 2019

(My brother works at a hardware store. A customer comes to his line with a pole)
Customer: How long is this pole?
Brother: I don’t know, let me check.
(My brother checks the tag)
Brother: Sorry sir, it doesn’t say.
(the man grumbles)
Customer: Fine. Scan it anyway.
(my brother scans it)
Brother: The total is [Total]
Customer: Can I get a veteran discount?
Brother: Sure, just show me your ID.
Customer: Oh, I don’t have that with me. I do have this though
(Customer shows my brother a piece of paper)
Customer: This states that I am a veteran.
(My brother has no idea what to do about this, so he calls his manager over to the line. The manager looks over the piece of paper.)
Manager: I’m sorry, sir, but this isn’t going to work.
(The customer slams his fists on the counter and mutters incoherently)
Brother: Do you still want the pole sir?
Customer: Yes.
(The customer pays for the pole.)
Customer: (as he is leaving, shouts) I will never come back to this store again!

Unfiltered Story #147134

, , , | Unfiltered | April 16, 2019

(All staff are authorised to take phone calls, I’m a sales assistant)
Me: Good afternoon, you’ve reached [store], my name is [name] how may I help you?
Caller: …
Me: Hello?
Caller: Hello?
Me: Can I help you today sir?
Caller: I’m sorry, I do not understand.
(I catch what sounds like a Spanish accent)
Me: *in Spanish* You’ve called [store] in [town], can I help you sir?
Caller: Excuse me?
(This goes on with me switching between both languages.)
Me: *in Spanish for the third time* Do you need the help of [store] sir?
Customer: No *click*
(I set the phone down when one of the managers approaches)
Manager: Is everything all right [my name]?
Me: I think I just dealt with a prank call.

Unfiltered Story #146876

, , , | Unfiltered | April 12, 2019

(My family and boyfriend are the customers in this story, we were renovating the house my family has just moved into and buying paint for our rooms, since my brother and I are in our twenties and our sister is in her late teens)
Me: I think I’ll get one of these mixed up in silk emulsion.
Brother: That’s more expensive than matt!
Me: It’s tougher than matt, that’s why.
Brother: No! I mean, you’d have to buy the matt as well as the silk and use the matt as a colour undercoat!
Boyfriend: No, that’s not how it goes.
Brother: Yes it is.
(I notice that an older man in the store’s uniform is behind my brother, listening with an incredulous look on his face)
Me: Sir, I’m sorry, would you mind lending your expertise?
Clerk: You need a white matt undercoat, but the colour coat can be whatever kind of emulsion you want.
Me: Also, who is in charge of the mixing service?
(He raises his hand, and I have the silk emulsion for one wall mixed with the other being an on the shelf blue)

Unfiltered Story #146022

, , , | Unfiltered | April 4, 2019

(The store I work at is in a retail park and a major competitor is three doors down. It’s not uncommon for customers to combine their shopping in one of their bags or ours)
Customer: I want to return this smoke alarm.
Me: Sure, let’s pull up your profile and we can work from there.
(He did indeed buy a number of items on the day he specifies to me, but I notice that a smoke alarm isn’t on them.)
Me: Sir, I think this item was bought from another store here in the business park. We don’t carry it.
Customer: I’m certain I bought it here!
Me: Well, let me check the barcode.
(I take a handheld scanner and scan the barcode.)
Me: I’m sorry sir, our database doesn’t recognise the barcode, we don’t carry this item.
Colleague: *looking over my shoulder* She’s right, these have access to the entire database.
Customer: But I bought this from HERE!
Me: Is now a bad time to point out that your bag is from [competitor]?
(The customer looks caught off guard, then looks at his bag)
Me: *pointing in the direction* Three doors down.