The Situation Is Tanking

, , , | Right | November 5, 2019

(I work in a hardware store, where propane tanks are not allowed in the building for safety reasons. A blonde customer in her twenties comes in with a propane tank she would like to exchange. One of my fellow associates tries to explain to her the process of buying a new tank which is: leaving your old tank outside by the locked-up cages, coming inside to a register and purchasing a tank exchange, and then waiting outside for a head cashier, me, to swap the tanks. Unfortunately, she just doesn’t get it and this process takes almost ten minutes. She finally goes outside and another five minutes go by before she comes inside. Keep in mind that she has an attitude the entire from start to finish.)

Customer: “Um, is anyone going to come out there? I’ve been out there for quite some time and no one’s shown up yet.”

Me: “Oh, sorry about that, ma’am. If you go right through the entrance again, I’ll meet you and we can get you your new tank.”

(We meet up and walk outside when she stops me in the entrance where we keep the carts.)

Customer: “Is this going to be heavy? Should I grab a cart?”

(After staring at the customer for a few moments I realize that she is, in fact, quite serious.)

Me: “Uh… yeah. Filled tanks are usually heavy.”

Customer: “Yeah, whatever.”

(After doing the exchange, I ask to see her receipt before I can let her leave as per policy. She throws me a really confused look.)

Customer: “What? I didn’t pay yet! You told me to come and stand out here so I did.”

Me: “Actually, ma’am, I was there when the associate told you to come outside and drop off your tank, go back inside and purchase a new one, and then come back outside again. But that’s okay! Just go right on inside and I’ll wait out here for you.” 

(When the customer walks away, I call the associate standing at the service desk to prepare her for what is going on. I later learn the customer is startled when her order is already rung up for her when she gets there. When she comes back outside, I ask to see her receipt again and she quickly flashes it in front of my face.)

Me: “Ma’am, I have to be able to read your receipt.”

Customer: “Oh, my God, whatever!” 

(She hands me her receipt I look it over and give her the all-clear to go home. Instead of taking her cart and going on her merry way, she stands there for almost a minute and a half.)

Customer: “So, am I good to go?”

Me: “Yes, ma’am. Have a nice day.”

(The entire exchange from beginning to end took almost half an hour. It was all I could do to make it through the last half-hour of my shift without crying from my laughter.)

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Zombies Take Sundays Seriously

, , , , | Right | October 31, 2019

(My father owns a hardware store where I sometimes offer to man the phone during busy times.)

Me: *answering the phone* “[Hardware Store]. [My Name] speaking.”

Woman: “Hello, I need to be put through to [Father]. It’s his sister and it is an emergency!”

Me: “I should think so! You died twenty years ago giving birth to [Twin Cousins].”

Woman: “I’m very sorry for your loss… Is [Father] in? It’s an emergency.”

Me: “Given the means by which you tried to access him, I’m not inclined to pass you on. Whatever it is I’m sure I can help.”

Woman: “No, you won’t do. I need to speak directly to him.”

Me: “Tough. You have five seconds before I hang up.”

Woman: “What time do you close on Sundays?”

Me: *seriously?* “Five pm.”

Woman: “I would rather be told that by [Father].”

Me: *hangs up*

(She came over later that day and demanded I be fired for rudeness. My father then shouted so loud the entire store took notice, “CAROL, GET BACK IN YOUR COFFIN!” The woman blushed and scurried out. Obviously, I’d told him the second I hung up, and he was praying she would come by.)

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Unfiltered Story #167669

, , , | Unfiltered | September 24, 2019

(I am currently working my shift at a popular hardware store. At this time, it is before my initial treatment for my severe anxiety. My boss is very understanding of my situation, and lets me decide if I would like to climb the ladder to the top to stock those shelves since height can trigger my anxiety. Two customers in their late teens, early twenties come in on one of the rare days I decide to stock the top…)

Customer #1: “I wonder what he’s doing up there.”

(Thinking the customer is talking to themselves or something I ignore and continue.)

Customer #1: “Do you think we can get his attention?”

Customer #2: “How?”

Customer #1: “I don’t know. Maybe shake the ladder?”

(At this point, I am starting to have a minor freak out. I convince myself that I’m just paranoid and don’t think anymore of it.)

Customer #2: “We could try?”

(Suddenly, the ladder starts shaking vigorously and I scream for help and start to have a major panic attack. My coworkers and boss know me well enough to get me to calm down enough to tell what happened.)

Me: “I was stalking the shelves and it just started shaking!”

Customer #1: “Bull****! We were talking to you and you were ignoring us!”

Me: “NO! I thought you knew I was busy and were talking about someone else!”

Customer #2: “Well you should-”

Boss: “Stop talking right there! You two are BANNED from this location! You could’ve caused SERIOUS injuries! Use common sense next time, morons!”

(I soon quit after that due to me going to treatment repeatedly but my boss and I stay in contact and we have started dating!)

Superstore Superhero Super-Savings!  

, , , , , | Working | September 20, 2019

(Where I work, the main break room has a TV in it that is usually on at all times. I am not really paying attention during my break, until I overhear a commercial for a national hardware store chain.)

TV Commercial: “Don’t miss out on the biggest savings of the season! It’s our Spring Black Friday event!”

(Immediately, in my head, I hear a certain movie character’s voice say a modified version of one of his lines.)

Syndrome: “…and when everything is on sale… nothing will be!”

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Unfiltered Story #163227

, , | Unfiltered | September 13, 2019

I work at a hardware store. We will accept returns if the customer has at least ONE of the following: their receipt, their rewards card, or their driver’s license.
It was raining outside and the store was really slow, when all of a sudden a lady comes flying through the door. I’m actually not a cashier, but I’ve been trained how to do returns and I just happened to be behind the counter collecting merchandise to return it to the sales floor.

Lady: I NEED TO EXCHANGE THESE STRING LIGHTS!
Me: OK sure, what’s wrong with them?
Lady: Well, my husband replaced the fuse in them and now they won’t work.
I stared at her for about 5 seconds and thought really? YOUR HUSBAND broke them and you want me to give you new ones? To try and avoid an argument, I just agreed to do it.
Me: Sure, go get another of the same off the shelf and I’ll process and exchange.
She comes back with another box and I start the transaction.
Me: Do you have your receipt?
Lady: No.
Me: Do you have your rewards card?
Lady: No.
Me: Then I’ll need to see your driver’s license.
Lady: I don’t have it. It’s raining, my husband dropped me off at the front door.
Me: I need at least one of those things to do an exchange.
Lady: Can’t you just take these back and let me have the new ones?
Me: No, I need a receipt, a rewards card, or an ID.
Lady: THIS IS BULLSHIT. It’s raining! You’re going to make me walk to the truck in the rain!?!?!?
Me: Well if you want to exchange the lights, I need one of those things from you.
Lady: BULLSHIT!
She slams her fists on the counter and storms out, which prompts 3 other employees to come over to me. I handed the head cashier everything and told her good luck!
(I went to go do what I was originally doing. I learned later that the lady cussed out 3 employees for making her go back to her truck in the rain. We were ALL in a bitter mood for a while after that.)