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Trying To Drill The Point Home

| BC, Canada | Home Improvement, Popular

(I work for a hardware retail chain, and we deal with a large volume of returns daily. This is one of my more interesting returns.)

Customer: “I want to return this drill. I didn’t use it.” *places drill on counter*

Me: “All right, let me just take a look here…”

(I open the re-sealed box and find a heavily used, abused drill, covered in dents, scratches, and drywall dust.)

Me: “I’m sorry, I can’t return this. It’s clearly been used.”

Customer: “Well, it didn’t work well for me. I don’t want it.”

Me: “How can I return that if nothing is wrong with it? It can’t be resold or returned to the supplier.”

Customer: “It shouldn’t damage as easily as it did.”

Me: “It looks like it’s been dropped a few times from a good height.”

Customer: “Never. It’s never been dropped. Just give me my money back so I can go. I’m a busy man.”

(I can see where this is going, so I reach below the desk and pull out the same brand drill that was written off a year ago for store use.)

Me: “This is our store drill, and it’s been used every day for the last year. You’ve had yours for two weeks. There is no justifying that amount of damage. I can’t return it. I’m sorry.”

Customer: *clearly upset* “This is stupid. You’re an idiot who clearly doesn’t understand power tools.”

Me: “I work in a hardware store selling drills, and I also work as a contractor. I know drills, sir.”

(After more of the same back and forth, the customer finally leaves, purposely leaving the drill behind because “it’s of no use now.” When I told them, all my managers could do was laugh.)

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Can’t Quite PIN Down This Email

| WA, USA | At The Checkout, Extra Stupid, Technology

(The pin pads at our store allow the customer the option of getting an emailed receipt when they use a debit or credit card. Unfortunately, some form of this conversation happens at least once daily:)

Pin Pad: “Would you like an email receipt? [Yes] [No].”

Me: “There’s one more question there for you; it’s asking if you would like an email receipt.”

Customer: “Oh, no. Just the paper one.” *hits yes*

Pin Pad: “Please enter your email.”

Customer: “I don’t want an emailed receipt! Why is it asking for my email?!”

Me: “You hit yes…”

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Sick Of This Request

| Greensboro, NC, USA | Language & Words

(I work at a mom-and-pop hardware store where we sell a little bit of everything.)

Me: “Here you go, ma’am. We have all different kinds of rat killer.”

(I show her a few different brands and styles.)

Customer: “Can you show me where y’all’s pneumonia is?”

(I give her a strange look.)

Customer: “Did I not pronounce that correct?”

Me: “Well, ma’am, you did and I can show you pneumonia, but that’s an illness so I don’t think you want that.”

Customer: “Oh, oh! I meant ammonia.”