Our store just got the TAP feature on our PIN pad machines about a week ago and both customers and associates are happy that we finally have it. I am working at the self-checkout. I scan a man and his wife through and click the payment screen for them.

Me: “All right, your total is [total]. You can either TAP or chip in the bottom here!”

The man starts tap dancing.

Wife: “What are you doing?”

Man: “Well, she said I could tap as a way to pay, so I’m tap dancing!”

His wife just shook her head at him and told him to just pay already! I thought it was silly, at least, and it was a nice little laugh for the day!

This story is part of our Feel Good roundup for November 2020!

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Read the Feel Good roundup for November 2020!

I’m at work at a lumberyard and hardware store.

Customer: “I need some spray cans.”

Me: “Okay, spray cans as in spray paint?”

Customer: “No! Not spray paint! Spray cans!“

Me: “I’m sorry, can you be more specific? What kind of spray are you looking for?”

Customer: “Come on! Spray cans! They are cans that have lots of different colors.”

Me: “Okay, so spray paint.”

Customer: *Angrily* “NO! Spray cans!”

Me: “Okay, I’ll just show you what I think you want.”

I bring him over to the spray paint aisle.

Customer: “Yeah, this is what I want!”

He grabbed several cans of spray paint.

I work at a well-known home and hardware store with extended trading hours. Obviously, we don’t have the full team on at seven am as we do at, say, ten am. I am working at the checkout.

Me: “Hi, how are you?”

The customer ignores me and slams down a piece of electrical wire he had cut.

Customer: “Just this.”

Me: “Now, did anyone cut this for you, so I can look it up in the system?”

Customer: “No, I just cut it myself.”

Me: “That’s fine. Next time, just try to get someone to cut it for you as it can be a little difficult to find on our system up the front and I don’t want you to wait longer than you need to.”

Customer: “NO! I waited around for fifteen minutes and no one helped me. You should have people running up and down the aisles to serve me. There was no one there!”

Me: “Sorry about that. We have a big blue desk in the middle of the back section of the store. There’s generally always someone there to help.”

Customer: “Why should I have to do that? That’s what you guys are paid for!”

It must have been unknown knowledge to him, but my colleagues actually have stuff to do in the morning when it is quiet; they can’t just meander around waiting for a customer! Furthermore, we had only been open for about fifteen minutes and it would have taken him at least five minutes to put through the rest of his order.

I’m a female who has worked at this hardware store for almost four years. We cut keys for customers. An older guy comes into the store.

Me: “Hello there. What can I help you with today?”

Customer: “I bought these keys at a car show and I brought them in to get cut for my car the other day. Some other girl was here and they are not working.”

Me: “Okay, let me take a look at the keys.”

He gives me his original keys and then the keys he brought in that he bought at the car show. I take a look at them, and just by looking at them, I can tell that they are not the right key blanks for his car.

Me: “These keys are not the right key blanks for your car; that’s why they are not working.”

I go show him how they are different. The customer starts to interrupt me.

Customer: “They are the right keys, d*** it. I got them at the car show so they are right.”

Me: “Well, if you look closely, the grooves don’t match up on your original keys.”

Customer: “THEY ARE THE RIGHT KEY BLANKS!”

I ding the bell to get someone up front with me. My boss comes up and I explain what is going on. My boss looks at the keys.

Boss: “Yeah, they are not the right keys. They don’t match up to your original set of keys. You bought the wrong ones.”

The customer just looked at me, and all I wanted to say was, “I TOLD YOU SO!”

After the guy left, my boss asked if I’d told him that, and I said yes but he was insisting that I was wrong. I said to my boss, “I don’t have a d**k so he wouldn’t listen to me.”

The owner of the store I work for is great. If he isn’t busy with management duties, he will be on the floor helping customers with the other employees. He takes customer service seriously and is always polite to customers unless they’re rude to him first.

Customer: “I’d like to make a complaint about a rude employee!”

Me: “Perchance did you get their name?” 

Customer: “No.”

Me: “Hair color?”

Customer: “The blond guy.”

Me: “Ah, I don’t think I can help you much as that was the owner.”

Customer: “Wow. The owner? I’m never shopping here again! I can’t believe the owner is so rude! The nerve!”

Me: “Sorry about that, sir. Have a nice day!”

Later, the owner comes up.

Me: “A customer complained to me about how rude the blond guy was.”

Owner: “Probably the guy who interrupted me with another customer, demanding I cut him a key, despite there being two other available employees at the key counter.”

Me: “Probably.”