When You’re Pretty Sure You Know What You’re Doing, But They Just Focus On The “Pretty”
I work IT for a retail company. We have a policy that for personal devices, the only thing we can troubleshoot is [Company] apps and software. I get a call from a user one day, and after various troubleshooting attempts, it looks like it’s an issue with his laptop. He’s a contractor, so he’s not an official [Company] employee.
Me: “Okay, unfortunately, it looks like the issue is related to your laptop. Is this a personal laptop or is it a [Staffing Agency] laptop?”
User: “It’s a company one for [Staffing Agency].”
Me: “I’d suggest checking in with their IT. There’s something going on here, but it’s not related to [Company] apps.”
User: “Are you sure?”
Me: “Yes. Everything on our side is up. We’ve done some basic troubleshooting, but I can’t do anything beyond this because I can’t connect to it, and this is not a [Company] laptop. I confirmed that all your accounts are active, and you’re able to access [App] from the web portal on your phone, so there’s something going on with your device.”
During our earlier troubleshooting, I sent him a message through [Chat system], which has my picture attached.
User: “Fine. Before you hang up, I have one question.”
Me: “How can I help?”
User: “Is that your real photo?”
Me: “Yes.”
User: “Wow. You’re gorgeous. Are you sure you can’t do anything?”
Me: “This is not an issue on [Company]’s side. Please reach out to [Staffing Agency] IT.”
I’m probably getting a little rude with him, but I am done at this point.
User: “Are you sure, gorgeous? Or maybe I should talk to someone else about this?”
Me: “Yes.”
He finally hung up. I did end up sending a message to my manager because it made me uncomfortable and the slightest bit mad. I might be female, but that doesn’t mean I don’t know how to do my job.