And I’ll Have A Coffee Tea To Go With It

, , , , , | Right | December 15, 2018

(At our store, we sell a variety of specialty sandwiches, such as a club, Italian, New York steamer, etc. Often we get customers who aren’t sure what one sub includes, or don’t quite get the name of the sub right — i.e. calling it a New York streamer — but usually, it’s easy enough to decipher. Sometimes, though…)

Me: “Hey, welcome to [Store]. What can I get for you tonight?”

Customer: “I want an Italian club.”

Me: “We have an Italian and a club; they’re two different sandwiches. Which one did you mean?”

Customer: “The Italian club.”

Me: “Sorry, it’s two different types. Did you want the Italian, which comes with ham, salami, and pepperoni, or the club, which has ham, turkey, and bacon?”

Customer: “I want the one with the ham.”

Me: “Which one?”

Customer: “The Italian club!”

Customer’s Friend: “It’s one or the other!”

Customer: “I just want to get an Italian club.”

(Eventually, we work out that she wants three subs: one Italian with the dressing on the side, no combo, and two clubs made the same way, both as combos. I repeat the order, and she agrees that it’s correct.)

Me: “Okay, your total tonight is [total].”

Customer: “Why is it so expensive?”

Me: “Well you have the two clubs, which are combos, and you have the Italian sandwich by itself—”

Customer: “I only wanted two combos.”

Me: “That’s all I rang you up for; the third sandwich isn’t a combo.”

Customer: “I don’t want three sandwiches!”

Me: “Oh, I apologize. Which sandwich did you want to take off?”

Customer: “I wanted both clubs.”

Me: “All right, I’ll take the Italian off–“

Customer: “I said I wanted that!”

Me: “So… take off one of the clubs?”

Customer: “I just wanted two Italian clubs!”

Me: “…”

Customer: “Just cancel it. You’re confusing me!”

(I cancelled the transaction out, and she and her friend discussed what she was getting. About five minutes later, her friend came up to order for both of them. Turned out she wanted a turkey bacon ranch.)

 

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