For (Not) Cryin’ Out Loud

Customer: “How much is that bracelet in the display case?”

Me: “It’s $50.”

Customer: “Wow, that’s expensive, but it’s nice. I’ll take it.”

Me: “Okay, so your total is $50. We’re out of the store’s jewelry boxes, but I’d be happy to give you a gift bag for the bracelet.”

Customer: “But you have some nice boxes here on the counter, and the bracelets in them are cheaper than the one I’m buying. Why don’t the more expensive bracelets come in a box?”

Customer’s Son: *looking embarrassed* “Mom, she doesn’t decide the prices.”

Me: “I’m sorry, ma’am. Maybe there’s a wristwatch box that I can put this in.”

(I get a box from the watch department and show it to the customer.)

Me: “Is this box ok?”

Customer: “This box…” *points to the jewelry boxes on the counter* “…is so much nicer. Can’t you take the bracelet out of the box and switch it with this one?”

Me: “I’m sorry, ma’am, those bracelets are attached to the boxes.”

Customer’s Son: “Mom, just take the watch box.”

Customer: “Can you at least switch the price tags?”

Customer’s Son: *looks at her mom incredulously*

Me: “I’m sorry, ma’am. I can’t do that.”

Customer: “Okay, I’ll take it anyway, but I’ll have you know that I’m crying inside!”