With Refunds, Some Customers Are Clearly Wingin’ It
I was working at the supermarket and a man came in with a complaint about a mixed 1-kg pack with a random assortment of wings, drumsticks, etc.
Customer: “I bought a pack of chicken, and I wasn’t happy with it. It tasted good and all, but it didn’t have enough wings.”
I thought that was one of the dumbest complaints I had ever heard, but I don’t get paid enough to care.
Me: “Oh, no. Were you after a refund?”
Customer: “Yes, please.”
Me: “Okay. Do you have the receipt?”
Customer: “No.”
Me: “Did you pay with a card? We might be able to look up the receipt in our system.”
Customer: “No.”
Me: “Do you remember the date and time you came in roughly?”
Customer: “No, it was sometime last week.”
Me: “Well, do you even have the chicken here?”
Customer: “No, I ate it.”
Me: “Do you have the empty packet?”
Customer: “No, I took a photo of it, though.”
He showed me a photo of the chicken on his phone. I had to call my manager for backup because the man wanted a refund for an item that he DID NOT BRING INTO THE STORE, HAD ALREADY EATEN, AND DIDN’T EVEN HAVE THE RECEIPT FOR. The food wasn’t even BAD; he just thought it should have more wings!
My manager offered him a different packet of chicken for free as compensation, and he was happy with that.
I couldn’t believe it, but oh, well. At least he wasn’t angry about it!