Its Non-Existence Has Been Logged With Technical Support

| VA, USA | Right | March 20, 2017

Customer: *trying to put his card in the chip reader* “Your chip reader isn’t working!”

Me: “We don’t have a chip reader.”

Customer: “That’s why it’s not working.”

Made A Gross(ery) Error

| SC, USA | Right | March 17, 2017

(Our store is pretty busy but the last rush is just winding down. The phone rings. My coworker answers the phone; I’m unable to hear what he’s saying for a few moments.)

Coworker: “Just a second, ma’am.”

(Turns to me.)

Coworker: “Anybody turned in any groceries today?”

Me: “No, what’s up?”

(He turns back to the phone before answering me.)

Coworker: “I’m sorry, ma’am, we haven’t had any turned in but let me get your name and number and we’ll call if they are.”

(He takes down her name and number before hanging up, then turns to me.)

Coworker: “She put her groceries in the wrong car.”

Me: “She put her groceries in the wrong cart or car?”

Coworker: “Car. She even said the interior was different but she didn’t think anything about it at the time.”

(Nods head.)

Me: “Okay, then.”

(We both fell into bouts of laughter.)

Has Some Serious Bag Baggage, Part 2

| Traverse City, MI, USA | Right | March 17, 2017

(I’m cashiering, heavily pregnant, and not ready to put up with much. Over walks an older man with a frozen pot pie and ice cream. I work at a bag-less store, and it costs a nickel for a paper bag, 10¢ for plastic. He stands at the end the belt, looking at the toothpicks.)

Customer: “Can I get this stuff in a bag?”

Me: “Yes, you can. They’re 5¢ for those ones.” *gesturing to the paper stack*

Customer: “I am not paying for a bag. I bought it, and I deserve a bag!”

Me: “I am sorry, but by not offering bags for free, we can keep our prices lower than other stores. If you go to another store, the price of your bag is already added to the price of your groceries, so you’re still paying for it in the end. This way we can sell ice cream for $2.49 instead of $5.29. Would you like to purchase the bag, sir?”

(The man chucks his potpie down on the belt; it skips and hits me. Then he smashes his ice cream down, damaging the product, and storms off.)

Customer: “I’ll go somewhere they won’t charge me for a d*** bag, then!”

(And off he went to drive four miles away and pay more for his ice cream. Meanwhile, after filing an incident report because I had been hit by the potpie, my manager wrote the damaged product off, and we had potpie and ice cream on break that night.)

Related:

Has Some Serious Bag Baggage

This Customer Is Broken

| Traverse City, MI, USA | Right | March 17, 2017

(I am cashiering, and about six-months pregnant with a belly that is really showing. I am used to my regulars pushing their cart around to the end so I can scan larger items without lifting them, and think nothing of it when an older woman pushes her cart to the far side of the belt. I reach in and pick up her bag of pizza rolls, scan them, and proceed on to scan a 7oz package of turkey. As I set the turkey back down, on top if the frozen pizza rolls, she hits my scale with her fists, and stares me down with venom in her eyes.)

Customer: “You’re going to break them. Don’t touch the stuff. Just ring it up.”

(I am confused, and pick up her eggs to scan, and she yanks them out of my hand, all the while going rabid in front of my very eyes.)

Customer: “I told you not to touch them! You already broke my pizza rolls. You always break everything!”

(She is near tears, and I am kind-of scared of her, so I page my manager. My manager takes over and after a long time of coaxing her to let him, he manages to scan every item. The whole time, this woman is spitting out her teeth about how I break her pot pies, smash her bread, and bruise her apples. Being hormonal and agitated, I walk over to the woman, and in front of my manager say:)

Me: “I expect an apology from you. I have never done a thing to you, and had done nothing to deserve this emotional payload on top of me. You make me feel bad, you make me look bad, and this is my JOB. Please do not come through my line again. If you do, ask for the manager. I will not serve you again.”

(I turned around, weeping furiously, and took a break. The next day, she came in with a red rose, and apologized to me… but as she walked out the door, she screamed, “Don’t let them get your baby. Don’t let them kill your baby!”  My manager overheard, and told her she was no longer welcome on our establishment.)

An Energetic Evening Ahead

| ID, USA | Right | March 16, 2017

(While in college, I work at a grocery store as a cashier, usually on the swing shift as I have morning classes.)

Me: *ringing through customers, pretty much on auto-pilot* “Hi, how are you?”

Customer: “Great! Tonight is going to be FUN!”

Me: *noticing they are purchasing a full flat (24 cans) of energy drinks and a handful of squirt guns, I start laughing* “I can see this!”

(He paid and left with the biggest grin on his face. I wished I could have gone, too, but it still makes me giggle to think of what became of 24 energy drinks and squirt guns.)

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