(My card is a debit card with a limited credit facility. As it was introduced only a couple months’ prior, I usually have to explain this to cashiers whenever I make a payment, as well as indicate that I would like to pay with the debit or credit feature.)
Cashier: “That would be [amount].”
Me: *hands over card* “Master debit, please.”
Cashier: “What? Nets or Master?”
Me: “Master debit.”
Cashier: “Okay. Master.”
(She swipes the card and the options for Credit and Debit came on the screen, with Credit as the default.)
Me: *quickly* “Debit!”
Cashier: “Okay.”
(The cashier presses enter to approve the transaction using Credit. The receipt comes out and she hands it to me.)
Me: “No, no, I said ‘Debit’. I said it a few times!”
Cashier: *shrug* “I don’t know how to choose debit or credit. I just push the button. You wanted debit? You should have said so earlier.”
Me: “I did! A few times! Now you need to reverse the charge and re-do the transaction.”
Cashier: “I don’t know how to. Just take your stuff and go. It’s not like you’ve been charged the wrong amount. Why do you want to make me work so hard?”
Me: “No. Call your manager. Now.”
(The manager arrives and I explain the situation, with the cashier vehemently protesting that she had been right all the while and I was the one who was causing trouble.)
Manager: “[Cashier], you were briefed that there was this card. In fact, you went through training just yesterday to ensure that you know how to use the credit card terminal. It was your mistake! Now, you need to cancel this transaction and re-do everything correctly.”
Cashier: “But I don’t know how.”
Manager: “Fine, I’ll do it. You watch and learn.”
(The manager proceeds to cancel my transaction and then re-scans my items and swipes my card.)
Manager: “Now, how do I choose the debit option?”
Me: *sighs* “Can you let me see the terminal? Okay, press the down arrow there. Now you see that ‘Debit’ is highlighted? Okay, push the ‘OK’ button.”
(My transaction finally went through, but I didn’t dare to use that particular card until a few months later!)