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Just When You Thought It Would All Be Yankee Doodle Dandy

| Savannah, GA, USA | Crazy Requests, Popular, School

(I’m working the floral counter at a high-end natural foods store. An older woman comes in, well-dressed and with a strong upper class southern accent, and peers at the cut flower display. Note that my accent is quite clearly Bostonian and couldn’t pass for southern even if I tried.)

Me: “Hello, ma’am, welcome to [Store]! Can I help you with anything today?”

Customer: “Yes, you can. My daughter is graduating from Georgia Southern. I’m having a party for her tonight, and I need flowers to make an arrangement.”

Me: “Oh, well, congratulations to your daughter! Are there any types of flower or colors in particular you had in mind?”

Customer: *looking affronted* “The Georgia Southern colors, of course!”

Me: *anxious smile* “Um?”

Customer: *as if this is a universally known fact* “Blue and white!”

Me: “Oh, okay! Well, we have quite a lot of lovely options for white, but I’m afraid as for blue we only have these blue hydrangea or this blue thistle.”

Customer: *frowns* “Hmm. Well, what would go with the hydrangea?”

Me: “You know, we just got these peonies in, and they come in an ivory as well as a cream, and they’re really quite stunning the way they open up, and we only have them for—”

Customer: *shocked* “Peonies? Honey, don’t you know those are a YANKEE flower?!”

Me: *speechless*

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Off-The-Shelf Remarks

, | Oslo, Norway | Extra Stupid, Food & Drink, Popular

(In our store, fresh fruit and vegetables are right through the only entrance. The section is quite large and you have to walk several meters through it to reach other parts of the store. My deli counter is at the innermost part of the store itself. A male customer in his thirties comes up to the counter just after opening.)

Me: “Good morning, how may I help you?”

Customer: “Where are your vegetables?”

Me: “Oh, did you mean our frozen vegetables? You can find them in the freezers over in that corner.” *points in the direction of the freezers*

Customer: *suddenly quite irritated* “No, I meant fresh vegetables. Don’t you have any?”

Me: *a bit perplexed* “Uhm, yes we do. They are at the entrance, where you came in.”

Customer: *now angry* “Well, I didn’t see any when I came in! You need to start stocking more vegetables, when people can’t even see where they are!”

Me: *giving up* “Let me just show you…”

(I lead the customer back to the entrance and show him our bulging shelves.)

Me: “Was there anything in particular I could help you find?”

(The customer just stares blankly at me, before hurriedly exiting through the entrance, almost knocking over several entering customers on his way. A bit shocked, I walk back to my counter, where one of my coworkers stands staring towards the entrance.)

Coworker: “Was that guy for real?”

Me: “Yep. It’s going to be one of those days, I guess.”

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Getting Rusty At Refunding

| MI, USA | Bad Behavior, Crazy Requests

(My manager is called up to the customer service desk because a man is trying to return a patio table without his receipt. It’s a product we don’t sell anymore and was purchased over a year ago. It is clearly covered in rust.)

Manager: “I’m sorry but I can’t allow this return. We have a 90 day return policy; without your receipt and given this was purchased a year ago, there’s nothing I can do.”

Customer: “I want to speak to your manager, then!”

Manager: “My manager will be in tomorrow. I can take down your information for her if you’d like.”

Customer: “No, I mean your regional manager! I’ll have him hear all about this!”

Manager: “All right, here’s his information.”

(The problem is, the customer will most likely lie, say he has his receipt, the product is in mint condition, and that we refused the return for no good reason.)