I work in a big box supermarket. As you can imagine, with the price of everything going up, it’s been a bit difficult to be a cashier, hearing the usual, “Prices are too high! I can’t believe this!”
Trust me, I sympathize. I make enough to survive, but if it weren’t for my rent being so low (I live with my mom), I’d be barely making ends meet. Nowhere has this been more evident than in the cost of eggs. What used to be $1 for a dozen at maximum is now hovering around $5 in my area.
Yesterday morning, a woman comes through my line with a full cart of groceries. The usual pleasantries are exchanged, I am scanning efficiently and smoothly, and we get to the eggs: eighteen-count plain-Jane [Store Brand] eggs, $7.07.
The woman makes a face like I’ve taken a dump in her shoes.
Customer: “I’m not paying that for eggs!”
I nod.
Me: “I understand.”
I hit the void button, removing them from the total.
Customer: “Wait, what are you doing? I didn’t say take them off!”
Me: “Okay, my apologies.”
I rescan the eggs. Still $7.07.
Customer: “Didn’t you hear me? I said I’m not paying that for eggs!”
Cue the slow blink on my part.
Me: “I’m sorry, I’m a bit confused about what you want me to do here.”
I place my hands on the counter and cock my head. I know she wants me to change the price, but I’m not going to. I’m a cashier, not an egg farmer. I charge the prices set by the store.
Customer: “You know what you can do! I’m not paying that for eggs!”
Me: “No, ma’am, I don’t know what I can do. Please, tell me.”
She stares at me for a few seconds, her face getting more sour. I just put on my best blank customer service look. Nope, not changing the price, not going to argue, not going to agree that the cost of eggs has skyrocketed. I’ve played this game for ten years; I’m real good at it.
Customer: “Fine. Whatever.”
She tossed up her hands in frustration. I carefully packed her eggs in a bag and handed them over.
The rest of the transaction was in stony silence.
We cashiers do agree that the prices are high, but please, don’t expect us to change them for you.