Total Block-Head

| Woodbury, MN, USA | Crazy Requests, Transportation

(The store is getting a new parking lot so there are limited spaces.)

Customer: *runs up to the customer service desk* “The parking lot is a mess!”

Me: “Yes, I’m aware of that.”

Customer: “There’s not enough parking spaces for everyone! I was forced to park in the back of the lot.”

Me: “Yes. I parked seven blocks away from the store.”

Customer: “Oh…” *slowly walks away*

Refunder Blunder, Part 8

| Dallas, TX, USA | Bizarre, Crazy Requests, Food & Drink

(A woman approaches me with a 12-pack of soda in her cart.)

Customer: “I found the sodas in the parking lot.”

(I’m thinking, ‘wow, nice person! She wants to give them to whoever forgot them!’ Then she says:)

Customer: “I don’t really like the flavor, and I want to exchange them for another kind.”

Me: “Wait, to clarify: you found some sodas in the parking lot and want to exchange them?

Customer: “Yes.”

Me: “Uh… I needed to ask my manager.”

(I ask my manager out of earshot.)

Manager: “H***, no! Is this woman out of her mind?!”

(I ended up telling her she could keep them if she wanted, but we were certainly not going to refund or exchange them. She rolled her eyes, grumbled, and handed the sodas over.)

Related:
Refunder Blunder, Part 7
Refunder Blunder, Part 6
Refunder Blunder, Part 5

Brought Her Baggage With Her

| Sacramento, CA, USA | At The Checkout, Bad Behavior, Crazy Requests

(I am currently checking out a customer with a $130 order. Another customer comes up behind her with one item and I tell the first customer that I will check the second customer out first before I continue to help her. Big mistake.)

Customer #1: “Why? That doesn’t make any sense! I was here first!”

Me: “It will only take a moment, ma’am. She only has one item.”

Customer #1: “Whatever.” *rolls her eyes and scoffs at me*

Customer #2: “No, really it’s okay. I can wait.”

Me: “It’s not a problem. Once I help you, I can focus on helping this customer bag.”

Customer #1: “Help me bag? You WILL bag!”

Me: *speechless*

(I keep quiet at this point so I don’t say something I regret. I help Customer #2 out and she leaves. Things are tense now between me and Customer #1. I am already bagging her items. My manager comes over to try and defuse the situation’)

Customer #1: “I’m glad you’re here, since apparently SHE needs help.”

(My manager and I bagged her items and got her out of there. She was the worst customer I had ever had to deal with since I had been working at that store.)