I Don’t Work Here, Does Not Work Here, Part 18

| Chesapeake, VA, USA | Bizarre, Books & Reading, Food & Drink

(I’m standing with my shopping basket full of food in the dairy aisle of my local grocery store when I’m approached by a middle-aged lady I’ve known for years and who frequently comes into the library where I work. I’m wearing my black jeans and a maroon shirt, which looks nothing like the khakis and blue shirts employees wear.)

Lady: “Young man, do you work here?”

Me: “No, Mrs. [Lady]. I work at the library. Remember? You came in earlier this week? I checked out your books for you?”

Lady: “Oh, so you don’t work here then? Do you know the differences between these two kinds of cheese?”

Me: “No, but I bet I could probably find you a great book on them next time you come into the library where I work.”

(Some time later she came into the library during my shift and asked if I still worked at the grocery store, too.)

Related:
I Don’t Work Here, Does Not Work Here, Part 17
I Don’t Work Here, Does Not Work Here, Part 16
I Don’t Work Here, Does Not Work Here, Part 15

Thankful For Diwali

| Edmonton, AB, Canada | Crazy Requests, Religion, Theme Of The Month

(I work customer service for a large Canadian grocery retailer. This exchange takes place just around Thanksgiving, when we had signs for Diwali and Halloween as well.)

Customer: “Excuse me! What are these signs?”

(She gestures to the purple signs above a display of flower which read ‘Happy Diwali’.)

Me: “Those are signs for Diwali. It’s the Indian Festival of Lights, celebrated by a billion-plus people worldwide.”

Customer: “Take it down.”

Me: “…I’m sorry?”

Customer: “Take it down. I don’t like it. How racist.”

Me: “I assure you the holiday is not racist, as everyone is invited to participate if they would like to, and the deals we have for the holiday are applicable to all customers.”

Customer: “But I don’t get to participate! I don’t like it. I want you to take it down.”

Me: “Well, do you celebrate Thanksgiving?”

Customer: “Yes. But these people are—”

Me: “—These people may not celebrate Thanksgiving, or Halloween, or Christmas, and we are an equal opportunity employer, so we accommodate several cultures and their respective traditions. As well as Diwali, we market for Chinese New Year’s and Eid.

Customer: “You must take this sign down, or I will be calling head office.”

Me: “You can get their number at the customer service desk. Head office sent us these signs. They also wished their Indian employees a Happy Diwali. If you have any other questions, I’ll be happy to help; otherwise, I’m afraid we cannot continue this discussion.”

Customer: “Fine! I’ll call them! I’ll be sure to give them your name, too!”

Me: “That’s quite all right with me. My name is [distinctly North Indian name] and I hope you have a happy Thanksgiving. Happy Diwali, as well! “

Going On And On And Coupon

| OH, USA | At The Checkout, Bad Behavior, Money

(I used to work as a cashier at [Large National Chain]. One afternoon I am ringing out an elderly couple’s groceries. The elderly woman has a duplicate coupon for an item that she can only use one for. I give it back to her and try to explain that we don’t allow duplicate coupons. The woman becomes irate.)

Elderly Woman: “We already spend so much money here! Why can’t we just use it?”

Me: “Ma’am, you only have one of those items, and the coupons are only good for one item each. You can get another one and use the coupon, but I can’t ring the second one up when you only have the one item.”

Elderly Woman: “I don’t understand. My husband and I spend so much here. Can’t you just allow it?”

Me: “I can’t. I’m sorry, but the coupon won’t even scan, and I’m not allowed to hand-key it in at this location.”

Elderly Woman: “That’s stupid. Just forget it.” *throws her items at me* “I don’t understand why you can’t just do it when I spend so much money here.”

(I apologized to the woman and continued scanning her items. Later, I was working at the customer service desk and she went up and complained about me. To me.)