| Concord, NH, USA | Unfiltered

(I’m a cashier at one of the most well known supermarkets in the country… I bet you know which I mean… and my coworker told me this story. She’s an older, but a very sweet lady.)

It was Valentine’s Day a few years before I started working there, and it was very busy. My coworker was on a register and a very grumpy man was checking out.

Coworker: Hi, how are you today?

Customer: I need everything in a bag.

Coworker: Of course!

(She starts his order, bagging everything.)

Customer: I said I need everything in a bag!!

Coworker: *confused, because she HAS been bagging everything* Certainly, sir!

(She continues, bagging his milk, large bottles of antifreeze, and other items that don’t usually need to be bagged. He was buying a large gift bag and a bouquet of flowers, so she put those in a large bag.)

Customer: *very aggravated* I SAID I NEEDED EVERYTHING IN A BAG!!

Coworker: Ok, sir. I have put everything in a bag, like you asked.

Customer: I SAID I need EVERYTHING in a bag!! So put EVERYTHING in a BAG!!!

Coworker: Yes, sir.

(She reads him his total, and he pays with cash. When the receipt prints and she counts out his change, she quickly grabs one of the small bags we generally use for jewelry, makeup and gift cards. She puts his receipt and change inside the small bag, ties it up, and hands it to him, sweetly.)

Coworker: Here is your change and your receipt, have a nice day, sir!

Customer: *screaming* WHAT THE F**K IS THIS!!!

Coworker: You said you needed EVERYTHING in a bag, so I put everything in a bag, just like you asked!

(Everyone in the long line behind him applauds.)

Customer: *screaming* I WILL NEVER SHOP HERE AGAIN!! YOU PEOPLE CAN’T FOLLOW SIMPLE INSTRUCTIONS!! I CAN’T BELIEVE THIS!! I SAID I NEEDED EVERYTHING IN A BAG AND YOU COULDN’T EVEN DO THAT!! YOU’RE ALL USELESS!! *he takes his bags, and his bag of change and storms off*

Coworker: Have a nice day, sir! Thank you for shopping at (name of store)!

(Everyone in line continues to cheer and applaud my coworker as he leaves.)

Kindness In Bloom

| USA | Awesome Customers, Holidays, Popular, Theme Of The Month

(I am standing behind a little old lady in line while holding a bouquet of tulips. In front of the old lady is a mother with her child and the mother seems to be having trouble. I haven’t really been paying attention to it.)

Old Lady: “Those tulips are very pretty. May I ask who they are for?”

Me: “They are for my mother. Her favorite flowers are tulips. Today is my parents’ anniversary and my dad couldn’t get off work today.”

Old Lady: “That is so sweet of you. Since you only have those flowers and I have a ton of groceries, how about you get in front of me so you can go surprise your mother faster.”

Me: “Thank you so much.”

(I was really happy I got to leave earlier and I smile at the old lady. Then I realize what’s going on with the lady in front of me: her card isn’t working and she has about $300 worth of groceries bagged. She’s crying and yelling loudly at the cashier.)

Lady: “I just got this card and they told me it would work; I really need these groceries today!”

Cashier: “I am sorry; is there something else you can pay with?”

Lady: “No, not at the moment! I’ll just leave.” *starts to grab her purse when the little old lady behind me walks in front of me*

Old Lady: “How much was everything she is wanting?”

Cashier: “It’s about $300.”

Old Lady: *looks at the lady who is crying* “Just think of this as an extremely early Christmas present.”

(The old lady then swipes her card and pays for the lady’s groceries. The lady breaks down in tears.)

Lady: “I’m so sorry for all of this. Is there anything I can do for you? I’m so sorry. I just got off of work and I’m pregnant and times are not being so good to me.”

Old Lady: *smiles at her* “The only thing I ask of is that you smile and know things will work out eventually.”

(I then broke down crying. As I was leaving I handed the old lady a tulip from the bouquet I had bought and smiled at her.)

Old Lady: “Thank you very much, dear.”

Me: “I wanted to thank you for being the kind soul that you are.”

Old Lady: “You are a very kind person; don’t ever lose that.”

Me:You are the kind person. Would you like any help with your groceries?”

Old Lady: “Um, yes, please; I don’t think I could manage by myself very well.”

(I helped her with her groceries and went home. I gave my mom her tulips and told her the story, and we both started crying.)

Go Checkout Your Own Christmas Spirit

| MO, USA | Holidays, Theme Of The Month

(It is Christmas Eve and I am waiting in line to check out with some items already on the belt. A woman with a basket come up to pass me.)

Woman: “Excuse me, I need to get through.”

(Thinking she is joining the man in front of me, I move aside for her. She instead starts making her own space by shoving my items back on the belt to place her items.)

Me: “Excuse me, what are you doing?”

Woman: “Well, I have less items than you and I’m in a hurry.”

Me: “Um, so go use a U-scan or please wait like everyone else!”

Woman: “Well! So much for the Christmas Spirit, a**-hole!”

The Weather Outside Is Frightful, But The Customer Is Delightful

| Southfield, MI, USA | Holidays, Theme Of The Month

(I’m a new courtesy clerk at a local large chain grocery store. I have lost my hat and gloves, but I have to do cart retrieval one way or the other. It’s not so bad, so I don’t mind. A total stranger stops me in the parking lot as I’m collecting carts.)

Customer: “Where’s your hat and gloves?”

Me: “I don’t have any.”

Customer: “What? It’s freezing! You should have hats and gloves! Let me buy you some!”

Me: “No! That’s all right! I don’t mind!”

(Customer walks away. Ten minutes later as I’m pulling carts in, I turn around and find myself face to face with the same customer. He pushes a matching set of expensive fleece hat and gloves into my hands.)

Customer: “Merry Christmas!”

Me: “Th- thank you!”

(I’ve been wearing the gloves and hat since, and I refuse to lose these!)

Consoling At Christmas

, | UK | Holidays, Theme Of The Month

(I work in the call centre for a national supermarket. It’s six pm on Christmas Eve. It’s beyond busy. A customer calls to say that he collected his order from store, only he just noticed that the games console package is missing its games.)

Me: “I’m so sorry, sir. Give me a moment; I’ll call the store to see if it’s been left behind.”

(I put the customer on hold and speak to a female staff member on the front desk.)

Me: “Hi there, a customer’s missing part of his order. Could you go check it for me, please?”

Store Colleague: “Sure! Be right back.”

(I wait and try to get this increasingly irate customer to calm down.)

Store Colleague: “I can’t find it out back. It’s being shipped separately. What can I do to help this customer?”

(I’m stunned. This is the first helpful person I’ve spoken to all day.)

Me: “Uh, could you go get them off the shelf, if you’ve got any left? And then replace it with the shipped one when it gets there?”

Store Colleague: “Sure! Oh, bother, there’s only one of the two. Never mind, just tell him to ask for [Store Colleague] and I’ll get it fixed.”

Me: “Thanks!” *to customer* “Hello, sir, sorry about the wait. It looks like it’s being sent separately, so we’ve managed to pull one game off the shelf for you. I know it’s not much…”

Customer: “Are you kidding?! You’ve just saved my a**! If the wife found out I left it this late to get the presents, she’d kill me! Thank you so much!”

(Some months later, I happen to be in the store in question whilst on holiday. I notice the name badge on the girl at the desk and remember her. I thanked her and bought her some flowers. Even though we work for the same company, she was the only member of store staff that Christmas Eve who actually helped me out, and restored my faith in humanity.)