(I’m a cashier at one of the most well known supermarkets in the country… I bet you know which I mean… and my coworker told me this story. She’s an older, but a very sweet lady.)
It was Valentine’s Day a few years before I started working there, and it was very busy. My coworker was on a register and a very grumpy man was checking out.
Coworker: Hi, how are you today?
Customer: I need everything in a bag.
Coworker: Of course!
(She starts his order, bagging everything.)
Customer: I said I need everything in a bag!!
Coworker: *confused, because she HAS been bagging everything* Certainly, sir!
(She continues, bagging his milk, large bottles of antifreeze, and other items that don’t usually need to be bagged. He was buying a large gift bag and a bouquet of flowers, so she put those in a large bag.)
Customer: *very aggravated* I SAID I NEEDED EVERYTHING IN A BAG!!
Coworker: Ok, sir. I have put everything in a bag, like you asked.
Customer: I SAID I need EVERYTHING in a bag!! So put EVERYTHING in a BAG!!!
Coworker: Yes, sir.
(She reads him his total, and he pays with cash. When the receipt prints and she counts out his change, she quickly grabs one of the small bags we generally use for jewelry, makeup and gift cards. She puts his receipt and change inside the small bag, ties it up, and hands it to him, sweetly.)
Coworker: Here is your change and your receipt, have a nice day, sir!
Customer: *screaming* WHAT THE F**K IS THIS!!!
Coworker: You said you needed EVERYTHING in a bag, so I put everything in a bag, just like you asked!
(Everyone in the long line behind him applauds.)
Customer: *screaming* I WILL NEVER SHOP HERE AGAIN!! YOU PEOPLE CAN’T FOLLOW SIMPLE INSTRUCTIONS!! I CAN’T BELIEVE THIS!! I SAID I NEEDED EVERYTHING IN A BAG AND YOU COULDN’T EVEN DO THAT!! YOU’RE ALL USELESS!! *he takes his bags, and his bag of change and storms off*
Coworker: Have a nice day, sir! Thank you for shopping at (name of store)!
(Everyone in line continues to cheer and applaud my coworker as he leaves.)