Closed Down Compassion

| OR, USA | Crazy Requests, Extra Stupid

(I work at a grocery store that was bought out by an out of state chain. After only three months, they decide to close almost half of the newly acquired stores. Everyone at my store is on edge and very emotional.)

Customer: “How dare you!”

Coworker: “Excuse me?”

Customer: “How dare you close this store? It’s the only one downtown; I won’t be able to shop.”

Coworker: “Ma’am, everyone that works here is upset about the situation. We had nothing to do with the—”

Customer: *interrupting* “I don’t care. You can’t close the store. Where will I shop?”

(My coworker starts sobbing.)

Me: *stepping in* “Listen. The employees here had nothing to do with this. The store managers had nothing to do with this. WE. ARE. ALL. LOSING. OUR. JOBS! I’m sure you’ll recover from the great inconvenience of having to drive an extra mile and a half, but everyone here is facing unemployment. Please consider that, and have a nice day.”

Doesn’t Have A Liquor Sense

| Northampton, MA, USA | At The Checkout, Criminal & Illegal, Food & Drink

(I work in a grocery store with a liquor store attached. You can pay for groceries in the liquor store, but alcohol can only be purchased in the liquor store. A customer comes up with a bottle of liquor.)

Me: “I’m sorry, sir, you have to pay for that in the liquor store.”

Customer: “What?! Why?”

Me: “Even though the two stores are connected, the liquor license only applies to the liquor store.”

Customer: “That’s ridiculous! Can’t you just sell it to me?”

Me: “Sorry, sir, the register won’t let it go through. And anyway, I’m only 17 so it would be illegal for me to sell you this.”

Customer: “You know, you’d think that with the technology we have we’d have figured this out by now!”

Me: “Well, it’s not really a technological issue. It’s against the law…”

Customer: “The customer is always right!”

Cash Back Flack

| New Orleans, LA, USA | At The Checkout, Extra Stupid, Money

(I am a cashier at a local grocery store. When paying with a debit card, customers can choose to get cash back from their checking account.)

Customer: *absent-mindedly clicks through the buttons on the electronic payment keypad*

Me: “All right, here’s your $50 cash back.”

Customer: “What? I didn’t ask for that!”

Me: “You did, ma’am. You were asked if you wanted cash back, pressed yes, then the $50 amount.”

Customer: “No, I didn’t! I just kept pressing ‘yes!'”

Me: “Well, the “yes” button on the first screen becomes the “yes” button for cash back, then the $50 button for the amount. It’s an easy mistake to make if you’re just pressing it over and over.”

(I am still attempting to hand her the $50 she pulled out.)

Customer: “Well, I don’t want that!”

Me: “I HAVE to give it to you, ma’am. It’s your money from your account. I can’t keep it.”

Customer: “Well, just put it back in my account!”

Me: “That’s not how cash back works…”