These Delays Are Heating Up

, , , , , | Right | July 13, 2018

(I work in the deli department, and on weekends we close the store at six. We are a little late closing because there were customers finishing up their shopping, and we are now cleaning the last slicer and preparing to go home. A lady and her child sneak their way into the store right before we lock the doors.)

Customer: “Can I get a sandwich?”

Coworker: “We are currently closing right now—”

Customer: “Please? It’s an easy one.”

(We ask our manager, and she says yes, since it’s easy.)

Coworker: “Okay, what kind of sandwich?”

Customer: “Chicken salad with lettuce and tomatoes.”

(My coworker goes to work on it.)

Me: “Is that all you need tonight?”

Customer: “No, I need two more sandwiches. I’m waiting for my other daughter to get here.”

Me: “Um… Is she in the store?”

Customer: “She should be.”

(Her child looks around the store but comes back shaking her head.)

Me: “I’m sorry, ma’am. Your daughter must have gotten locked out of the store. We already closed the doors tonight, since we close at six.”

Customer: “Oh. Hang on; I’ll call her.” *a minute later* “Okay, we need two chicken parm sandwiches.”

Me: “Okay.”

(I go to make them. We are all starting to get annoyed, since it’s now 6:15 and we want to go home. These sandwiches I’m doing need to be heated up. I heat them up for three minutes each, so they are really hot.)

Me: “Here you go, ma’am. Would you like anything else?”

Customer: “No, thank you. That’s all… Wait. These sandwiches feel cold!”

Me: “I’m sorry, ma’am. I did heat them up for three minutes each. We don’t toast the bread, so that’s probably what you feel.”

Customer: *giving massive attitude now* “Well, I don’t like it. They are way too cold. Heat them up for four minutes longer!”

Me: *extremely irritated, but acting nice* “No problem, ma’am.”

(Four minutes later.)

Me: “Here you are, ma’am. Are they all right now?”

Customer: “They are a lot better! Why didn’t you do this from the start?! And you should have a sign saying when you close!”

(We do; it’s on the door right when you walk in.)

Me: “Anything else, ma’am?”

Customer: “No, I’m all set… Actually…”

(She then proceeds to ask for multiple types of salads and entrees in our case, and asks for sliced cheese, so now we have to clean the slicer over again. Then, she finally leaves.)

Manager: “So much for it being quick.”

(We all left at 6:45, and as we were leaving we saw her just now getting to the cashier to pay for her stuff.)

Not So Tender About The Chicken

, , , , , | Right | July 11, 2018

(I work in a very popular grocery store bakery department, which is located right next to the deli. I watch this situation unfold with one of my deli coworkers, who’s a good friend of mine. My coworker only has 15 minutes left for his shift and is currently finishing up frying chicken tenders and placing them on racks to cool off and be packaged later. A customer known for being unreasonable and rude approaches the deli. I’m already feeling bad for my coworker.)

Customer: “Excuse me! Hello?!”

(My coworker turns around immediately after placing some hot chicken on the rack.)

Coworker: “Hello, how can I help—”

Customer: *interrupting in a condescending tone* “Yeah, I need five fresh chicken tenders.”

Coworker: “Absolutely. I have fresh ones still very hot right here. Would you like to wait for them to cool off—”

Customer: “No, I’m in a hurry and need them now; just make sure they are fresh.”

(My coworker is looking annoyed, but since he’s off soon, he goes along with it. He shoots me an annoyed grin from across the deli, and I smile back, wishing I had some popcorn. He begins picking up the still-steaming chicken and placing them in the container carefully, when the customer stops him.)

Customer: “Wait! What are you doing?! I said I wanted them fresh!”

(My coworker jumps and almost drops the container as she screams at him for the whole store to hear.)

Coworker: “Ma’am, these are fresh; they’re still very hot as I said.”

Customer: “No, you’re lying to me! I just saw you make those! They’re not fresh at all!”

(My coworker is starting to look angry now.)

Coworker: “Exactly, ma’am. I just pulled them from the fryer, because I was frying them, since this is fried chicken. So, you witnessed me completing the last step in preparing this chicken, making these the freshest chicken tenders you’re going to get.”

Customer: “No, that is unacceptable. I want to see you make those tenders from scratch. You’re probably lying to me and those tenders have been sitting there for hours. I asked for fresh, and that isn’t fresh!”

(My coworker stares at her in the most blank, unreadable stare as she unloads on him. I feel like I should hide behind my counter because I get a feeling he’s going to blow up on her. Instead, he lets a few seconds go by, and then catches me off guard by displaying the most enthusiastic smile.)

Coworker: “Absolutely, ma’am. Let me go in the back and grab a live chicken to kill for you.”

Customer: “Mhm, you do that.”

(He ends up just taking off his apron and clocking out, leaving the customer standing there, waiting. I go on my break so she won’t go after me next. The manager doesn’t even reprimand him, since the customer is stupid enough to explain exactly how it happened with her complaint.)

Manager: “Ma’am, this is a family store; we’re not going to slaughter a f****** chicken in front of our customers, even if we did have live animals. I’m disturbed you believed him.”

Waiting Won’t Cost You Anything

, , , , | Right | July 11, 2018

(I am the first customer in line at the checkout. When I swipe my card, I ask for cash back. The cashier’s drawer opens, and he realizes he doesn’t have enough cash. He calls for an assistant manager. He, in turn, calls for the manager. The manager has to go to the back of the store. By now, the line is backing up.)

Me: “You can wait on other customers, and I can wait out of the way.”

Cashier: “Great.”

Customer #2: “Hey, thanks!”

(Cashier rings up [Customer #2] and [Customer #3] completely, since they each have one item. He then starts on [Customer #4].)

Manager: “[Cashier], here’s your cash. Don’t you have a customer waiting?”

Cashier: *to [Customer #4]* “Excuse me, I just need to count this real fast.”

(The cashier counts out the total cash he was given, takes some cash out of the pile and puts it in his drawer, then calls to me to give me my cash.)

Customer #4: “Hey! She can wait. Finish my order.”

Cashier: “Sir, I’m sorry, but she was ahead of you. She’s been waiting for my manager.”

Customer #4: “I don’t care. You started my order; you finish my order. She can f****** wait!”

Customer #5: “HEY! Shut your face and let him do his job. She was nice enough to let the line keep moving while she waited; you can wait ten seconds for her to get her cash.”

([Customer #4] turns towards [Customer #5], screaming something obscene, and stops suddenly. Evidently seeing a guy in a state trooper uniform made him think twice about screaming and swearing. The cashier hands me my cash and receipt.)

Me: “Okay, great. Thanks.”

Customer #5: “…and thank you for letting the line move. Sorry about this guy.”

([Customer #4] was now staring at the ground, totally silent.)

Time Is Deli-cate

, , , , | Working | July 9, 2018

(I’m closing out the front desk with a new coworker who just transferred. She’s on the phone.)

Coworker: *to me* “What time does our deli close here?”

(For every customer asking what time a service closes, that’s a customer coming two minutes afterwards “for just one quick thing.” So, I tell her 9:30, almost a half hour before the actual close.)

Coworker: *to customer on phone* “They close at nine o’clock… All right, have a good night.” *hangs up and turns to me* “I gave them an earlier time. Customers would always come up two minutes after they closed out and insisted that ‘it’s just one quick thing.’”

Me: “Yeah, I was considering the same thing. They close at ten.”

Coworker: “Well, they’ve got plenty of time, then.”

Go Pee Or Feel The Bern

, , , , , , | Right | July 9, 2018

(I am a checker in a grocery store. I am working on our express lane when an older gentleman approaches, looking generally disgruntled.)

Me: “Hi, sir, how are you doing today?”

Customer: “I’m angry. I can’t believe your bathrooms are in the back of the store. I p**sed myself walking back there. I’m 80 years old, and I shouldn’t have to p**s my pants because your bathrooms are in the back instead of in the front.”

Me: *speechless*

Customer: “I’ll get arrested if I p**s in the bushes out front. Your store on [Other Street] has the bathrooms in the front. Why don’t you? That’s why I go to [Home Goods Store] and your other location. They have the bathrooms in the front.”

Me: “I do apologize, sir. I know it’s inconvenient, and it’s not how I would have designed it, but nobody asked me.”

Customer: “I know it’s not your fault. I blame the corporate bigwigs; they never think of the little guy. I’m about ready to vote for Bernie Sanders.”

(He continued on in this vein while I finished the transaction. I’m not sure what he expected me to do.)

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